Exceed.ai Reviews

& Product Details

What is Exceed.ai?

Exceed.ai, a Genesys-powered solution, is an AI-driven virtual assistant that revolutionizes sales and marketing processes by automating lead engagement and qualification. This innovative tool is adept at personalizing interactions, ensuring each lead receives attention through tailored responses. It excels in understanding and replying to leads with the right message, streamlining the lead qualification process, and efficiently scheduling meetings with sales representatives.

The platform integrates seamlessly with email, website chatbots, and SMS, reaching out to leads, understanding their intent, and following up effectively. Its meeting scheduler is designed to interpret lead intent and arrange meetings effortlessly, while the live chat feature, equipped with natural language understanding, automates responses to common inquiries.

Exceed.ai significantly reduces the time spent on unqualified leads and low-value conversations, enabling teams to concentrate on high-priority opportunities. This increases selling time and efficiency. By engaging leads across multiple channels and ensuring human-like interactions, Exceed.ai offers a seamless and personalized customer journey, making it an invaluable tool for scaling customer support and enhancing pipeline creation.

Best For

AI-Powered Virtual Assistant for Sales & Marketing Teams

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Genesys
Located In
United States
Website
exceed.ai

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Exceed.ai Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Exceed.ai pricing is not publicly available. For more details, fill out the form on their website and you will receive a custom quote.

Exceed.ai Features

AI/Machine Learning
Activity Dashboard
Business Process Automation
Campaign Management
Contact Management
Email Marketing
For Sales Teams/Organizations
Meeting Management
Performance Metrics
Reporting/Analytics

Additional Features

Third Party Integrations
Dynamic Content
Contact Database
Natural Language Processing
Chat/Messaging
Real-time Conversations
AB Testing
Event Triggered Actions
Machine Learning
Template Management
Lead Engagement
Chatbot
Calendar Sync
List Management
Data Extraction
Appointment Scheduling
Lead Notifications
Mobile Optimized Emails
Pre-Configured Bot
Live Chat
Lead Capture
Customizable Fields
Lead Nurturing
Email Campaign Management
Confirmation/Reminders
Multi-Channel Communication
Lead Distribution
Audience Targeting
Drip Campaigns
Automated Scheduling
Lead Qualification
Sales Activity Management
Lead Segmentation
API
Reporting & Statistics
Email Automation
Lead Management
Intent Recognition
Auto-Responders
Communication Management
Email Management
Speech Recognition
Personalization
Virtual Personal Assistant (VPA)
Sentiment Analysis
Human Handover
Process/Workflow Automation
One-to-One Messaging
Data Import/Export

Additional Features Show Less Features

Global Buzz: Exceed.ai at a glance

4.7

Global Average Score

Score4.72/5

Reviews2,077

Exceptional Customer Service

Many users praised the customer support, noting that the team at Exceed.ai goes above and beyond to understand the client’s business needs and provide tailored support. They are proactive in checking in and optimizing settings for specific use cases.
Increased Lead Qualification

Users have reported significant improvements in the number of qualified leads and meetings. The AI assistant’s persistent follow-ups often lead to more opportunities that a human might miss.
Ease of Use

The software is noted for being user-friendly, with a straightforward setup process. This reduces the learning curve and helps teams quickly start benefiting from the platform.
Efficiency and Time-Saving

The AI assistant handles repetitive tasks, such as lead nurturing and follow-up, allowing sales teams to focus on high-priority tasks. This automation enhances productivity and efficiency.
Valuable Integrations

Exceed.ai integrates seamlessly with popular CRM and marketing platforms like HubSpot, Salesforce, and Office 365, making it easier to incorporate into existing workflows.

Initial Setup Complexity

Some users found the initial setup and integration into their CRM systems to be somewhat confusing and requiring external assistance from the Exceed.ai support team.
Limited Customization

While the platform is powerful, it has some preset limitations, and users noted it isn’t very flexible for out-of-the-box functionality changes. Customizing beyond the default settings can be challenging.
Learning Curve for New Concepts

The concept of a virtual AI sales assistant was new for some users, requiring time to get accustomed to the system and its processes.
Polish and Refinement

A few users mentioned that the product could benefit from further refinements to enhance its overall polish and user experience.
Price Point

Exceed.ai’s starting price is relatively high, which might be a barrier for smaller companies or startups looking for cost-effective solutions.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.