Exceed.ai Reviews for 2025
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What is Exceed.ai?
Exceed.ai, a Genesys-powered solution, is an AI-driven virtual assistant that revolutionizes sales and marketing processes by automating lead engagement and qualification. This innovative tool is adept at personalizing interactions, ensuring each lead receives attention through tailored responses. It excels in understanding and replying to leads with the right message, streamlining the lead qualification process, and efficiently scheduling meetings with sales representatives.
The platform integrates seamlessly with email, website chatbots, and SMS, reaching out to leads, understanding their intent, and following up effectively. Its meeting scheduler is designed to interpret lead intent and arrange meetings effortlessly, while the live chat feature, equipped with natural language understanding, automates responses to common inquiries.
Exceed.ai significantly reduces the time spent on unqualified leads and low-value conversations, enabling teams to concentrate on high-priority opportunities. This increases selling time and efficiency. By engaging leads across multiple channels and ensuring human-like interactions, Exceed.ai offers a seamless and personalized customer journey, making it an invaluable tool for scaling customer support and enhancing pipeline creation.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Exceed.ai Pricing
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Exceed.ai Features
- AI/Machine Learning
- Activity Dashboard
- Business Process Automation
- Campaign Management
- Contact Management
- Email Marketing
- For Sales Teams/Organizations
- Meeting Management
- Performance Metrics
- Reporting/Analytics
- Third Party Integrations
- Dynamic Content
- Contact Database
- Natural Language Processing
- Chat/Messaging
- Real-time Conversations
- AB Testing
- Event Triggered Actions
- Machine Learning
- Template Management
- Lead Engagement
- Chatbot
- Calendar Sync
- List Management
- Data Extraction
- Appointment Scheduling
- Lead Notifications
- Mobile Optimized Emails
- Pre-Configured Bot
- Live Chat
- Lead Capture
- Customizable Fields
- Lead Nurturing
- Email Campaign Management
- Confirmation/Reminders
- Multi-Channel Communication
- Lead Distribution
- Audience Targeting
- Drip Campaigns
- Automated Scheduling
- Lead Qualification
- Sales Activity Management
- Lead Segmentation
- API
- Reporting & Statistics
- Email Automation
- Lead Management
- Intent Recognition
- Auto-Responders
- Communication Management
- Email Management
- Speech Recognition
- Personalization
- Virtual Personal Assistant (VPA)
- Sentiment Analysis
- Human Handover
- Process/Workflow Automation
- One-to-One Messaging
- Data Import/Export
User Sentiment - Exceed.ai Reviews
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Exceptional Customer Service
Many users praised the customer support, noting that the team at Exceed.ai goes above and beyond to understand the client’s business needs and provide tailored support. They are proactive in checking in and optimizing settings for specific use cases.
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Increased Lead Qualification
Users have reported significant improvements in the number of qualified leads and meetings. The AI assistant’s persistent follow-ups often lead to more opportunities that a human might miss.
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Ease of Use
The software is noted for being user-friendly, with a straightforward setup process. This reduces the learning curve and helps teams quickly start benefiting from the platform.
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Efficiency and Time-Saving
The AI assistant handles repetitive tasks, such as lead nurturing and follow-up, allowing sales teams to focus on high-priority tasks. This automation enhances productivity and efficiency.
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Valuable Integrations
Exceed.ai integrates seamlessly with popular CRM and marketing platforms like HubSpot, Salesforce, and Office 365, making it easier to incorporate into existing workflows.
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Initial Setup Complexity
Some users found the initial setup and integration into their CRM systems to be somewhat confusing and requiring external assistance from the Exceed.ai support team.
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Limited Customization
While the platform is powerful, it has some preset limitations, and users noted it isn’t very flexible for out-of-the-box functionality changes. Customizing beyond the default settings can be challenging.
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Learning Curve for New Concepts
The concept of a virtual AI sales assistant was new for some users, requiring time to get accustomed to the system and its processes.
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Polish and Refinement
A few users mentioned that the product could benefit from further refinements to enhance its overall polish and user experience.
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Price Point
Exceed.ai’s starting price is relatively high, which might be a barrier for smaller companies or startups looking for cost-effective solutions.
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Exceed.ai Company Details
Company Name
Genesys
Headquarters
United States
Website
exceed.ai
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