Freshdesk Pricing

Freshdesk offers several pricing plans to suit different business needs. The plans start with a Free Plan for small teams, followed by paid plans: Growth ($18/agent/month billed monthly or $15 billed annually), Pro ($59/agent/month billed monthly or $49 billed annually), and Enterprise ($95/agent/month billed monthly or $79 billed annually). Each plan scales with additional features such as automation, advanced reporting, and customization options. Freshdesk also provides a 14-day free trial of the Enterprise Plan, allowing users to explore all features before committing to a subscription.

The Freshdesk Free plan is perfect for small teams of up to 10 agents. It offers basic features like integrated ticketing across email and social media, a self-service knowledge base, and a simple ticket trend report. While it lacks advanced automation and customization options, the Free plan provides everything a small team needs to manage customer queries effectively. It’s ideal for businesses just starting with customer support, as it covers essential tools without any cost.

Freshdesk provides a 14-day free trial of the Enterprise Plan, allowing businesses to explore all features before committing to a paid plan. During the trial, users have access to advanced tools such as AI-driven ticketing, multilingual support, and custom reporting. The trial is risk-free, with no credit card required. Once the trial expires, businesses can choose a plan based on their needs or discontinue the service without any charges. It\’s a great way to test Freshdesk’s capabilities.

Freddy AI is Freshdesk’s powerful AI solution that improves efficiency by automating repetitive tasks, providing customer insights, and delivering personalized experiences. Freddy assists agents with smart suggestions, auto-responses, and ticket classification, which reduces response times. It also powers chatbots that handle customer queries 24/7, offering self-service options. Freddy AI is available as an add-on in paid plans, and businesses can purchase additional sessions depending on their needs. It’s a key tool for scaling customer support operations.

The Growth Plan is ideal for growing teams that need more automation and advanced features. Priced at $18/agent/month (or $15 billed annually), it includes everything in the Free Plan plus workflow automation, SLA management, custom ticket views, and time tracking. This plan also offers integrations with over 1,000 apps to enhance productivity. With advanced analytics, businesses can gain deeper insights into performance. The Growth Plan helps businesses scale their support operations without complexity or high costs.

The Pro Plan costs $59/agent/month when billed monthly, or $49/agent/month when billed annually. It offers all features in the Growth Plan, along with advanced capabilities like custom reporting, multi-product support, and customer segmentation. Teams can also take advantage of automation rules, round-robin ticket assignment, and multilingual support. The Pro Plan is designed for businesses needing more sophisticated tools for handling large volumes of tickets across different products or services. It significantly boosts team productivity and customer satisfaction.

The Freshdesk ticketing system is the core of the platform, helping businesses streamline customer interactions across multiple channels, including email, social media, and chat. Key features include ticket creation, automatic assignment, ticket priority settings, and SLA policies to ensure timely responses. The system also supports ticket collaboration, allowing agents to share notes and work on tasks together. Additionally, with custom fields and views, businesses can personalize the system to match their support workflows, making ticket management more efficient.

Freshdesk Omni is priced starting at $35/agent/month (billed monthly) or $29/agent/month (billed annually). It includes omnichannel capabilities, allowing businesses to manage customer interactions across web, email, SMS, and messaging apps within a unified platform. While the standard Freshdesk plans focus primarily on email and social media integration, Freshdesk Omni expands this by offering intelligent chatbots, real-time insights, and multi-channel engagement tools. It’s designed for businesses that need to support customers on various platforms seamlessly.

The Enterprise Plan costs $95/agent/month (billed monthly) or $79/agent/month (billed annually) and is Freshdesk’s most comprehensive plan. It includes advanced features like skill-based ticket assignment, approval workflows, shift management, and audit logs. Businesses also gain access to premium security features such as IP whitelisting and JWT authentication. This plan is best suited for large enterprises handling complex ticketing systems and requiring strict security measures. It’s designed to scale with growing businesses, providing everything needed for high-volume support operations.

Freshdesk’s ticketing system centralizes all customer interactions into a single platform, enabling agents to manage and resolve queries more efficiently. By using automation rules, businesses can route tickets to the right agents, set response deadlines with SLA policies, and prioritize urgent issues. With collaborative tools like shared inboxes and ticket sharing, agents can work together to solve complex queries. The system also integrates with multiple communication channels, ensuring customers receive consistent support, whether via email, social media, or chat.