Freshdesk Pricing
Discover the perfect customer support solution with Freshdesk’s versatile pricing plans, designed to accommodate businesses of all sizes.
From the Free plan ideal for small teams to the comprehensive Enterprise plan packed with advanced features, Freshdesk offers scalable options to enhance your support operations. Explore automation, customization, and AI-powered tools tailored to streamline your workflow and boost customer satisfaction.
Check out our review to find the plan that best suits your needs and learn how Freshdesk can transform your customer service experience.
Freshdesk Plans
Freshdesk Free
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
Freshdesk Growth
- Everything in Freshdesk Free and...
- Automation
- Collision Detection
- 1000+ marketplace apps
- In-depth helpdesk report
- SLA management & business hours
- Custom Email Server
- Custom Ticket Views
- Custom ticket fields & status
- Custom SSL
- Easily track time spent by agents on tickets
- 24x5 phone support
Freshdesk Pro
- Everything in Freshdesk Growth and...
- Multiple products
- Includes up to 5000 Collaborators
- Round-robin routing
- Custom Roles
- Custom objects
- Custom Reports and Dashboards
- Segment customers for personalized support
- Customer journey
- Canned forms
- Manage versions in knowledge base
- Community forums
- Extendable API Limits
- CSAT surveys & reports
- Multiple SLA policies & business hours
- SLA reminder & escalation
- Multilingual knowledge base
- Custom apps
- Average handling Time (AHT)
- Custom Metrics
- Report Sharing
Freshdesk Enterprise
- Everything in Freshdesk Pro and...
- Unlimited products
- Sandbox
- Easily manage agent shifts across time zones
- Audit log
- Skill-based routing
- Knowledge base approval workflow
- Flexible knowledge base hierarchy
- IP range restriction
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Freshdesk Pricing Plans Overview
Freshdesk offers a range of pricing plans designed to cater to the needs of various businesses, from startups to large enterprises. Each plan is tailored to provide specific features that enhance customer support efficiency. Below is a detailed breakdown of Freshdesk’s pricing structure, including the Free Trial option and the inclusions of each plan.
Free Plan
Cost: $0 per agent/month
The Free plan is ideal for small teams or businesses just getting started with customer support. This plan includes:
- Up to 10 agents: Perfect for small teams.
- Integrated ticketing across email and social: Manage customer queries from multiple channels.
- Ticket Dispatch: Automate the assignment of tickets to agents.
- Knowledge Base: Create and maintain a repository of solutions for common issues.
- Ticket Trend Report: Analyze trends in customer support requests.
- Out-of-the-box analytics and reporting: Access basic reports and analytics.
- Data center location choice: Choose where your data is stored.
- Team collaboration: Collaborate effectively within the team.
- 24×7 email support: Continuous email support to resolve issues.
Growth Plan
Cost: $18 per agent/month, billed monthly ($15 per agent/month, billed annually)
The Growth plan is designed for growing businesses that require more advanced support features. This plan includes everything in the Free plan, plus:
- Automation: Automate repetitive tasks to save time.
- Collision Detection: Prevent multiple agents from working on the same ticket.
- 1000+ marketplace apps: Access a wide range of integrations.
- In-depth helpdesk report: Gain deeper insights into helpdesk performance.
- SLA management & business hours: Define service level agreements and business hours.
- Custom Email Server: Use your email server for support tickets.
- Custom Ticket Views, Fields & Status: Personalize your ticketing system.
- Custom SSL: Enhance security with a custom SSL certificate.
- Time tracking: Track the time spent by agents on tickets.
- 24×5 phone support: Get phone support during business hours.
Pro Plan
Cost: $59 per agent/month, billed monthly ($49 per agent/month, billed annually)
The Pro plan offers advanced automation and customization for high-performance support teams. This plan includes everything in the Growth plan, plus:
- Multiple products: Manage support for multiple products.
- Up to 5000 Collaborators: Collaborate extensively with external partners.
- Round-robin routing: Distribute tickets evenly among agents.
- Custom Roles and Objects: Define custom roles and data structures.
- Custom Reports and Dashboards: Create tailored reports and dashboards.
- Customer segmentation: Personalize support based on customer segments.
- Customer journey mapping: Visualize and manage customer journeys.
- Canned forms: Use pre-defined forms for common queries.
- Knowledge base versioning: Manage different versions of your knowledge base.
- Community forums: Foster community engagement.
- Extendable API Limits: Higher API limits for integrations.
- CSAT surveys & reports: Measure and analyze customer satisfaction.
- Multiple SLA policies & business hours: More flexibility in managing SLAs.
- SLA reminder & escalation: Automated reminders and escalation rules.
- Multilingual knowledge base: Support multiple languages.
- Custom apps: Develop custom applications.
- Average Handling Time (AHT): Monitor the average time taken to handle tickets.
- Custom Metrics and Report Sharing: Define and share custom metrics and reports.
Enterprise Plan
Cost: $95 per agent/month, billed monthly ($79 per agent/month, billed annually)
The Enterprise plan is fully featured and includes AI-powered tools for large-scale support operations. This plan includes everything in the Pro plan, plus:
- Unlimited products: Support an unlimited number of products.
- Sandbox: Test configurations and workflows in a safe environment.
- Shift management: Manage agent shifts across different time zones.
- Audit log: Track changes and maintain compliance.
- Skill-based routing: Route tickets based on agent skills.
- Knowledge base approval workflow: Streamline the approval process for knowledge base articles.
- Flexible knowledge base hierarchy: Organize the knowledge base with ease.
- IP range restriction: Restrict access based on IP addresses.
Add-Ons and Enhancements
Freshdesk also offers several add-ons to enhance the customer support experience:
- Freshbots by Freddy Self Service: Engage with customers 24/7 using AI-powered chatbots.
- Freddy Copilot: A personal generative AI assistant for your support team.
- Freddy Insights: AI-powered performance analysis and recommendations for leaders.
- Freshcaller: Integrate phone support with the Freshcaller add-on.
- Day Passes: Add extra agents to your account for a day to handle increased support traffic.
Free Trial
Freshdesk offers a 14-day free trial of the Enterprise plan, allowing you to explore all the features and determine if it’s the right fit for your business. During the trial, you can access all the features without any limitations.
Frequently Asked Questions
- Upgrade/Downgrade: You can upgrade your subscription at any time. Downgrading or canceling is possible at the end of your term.
- Data Security: Freshdesk ensures data security with world-class data centers and up-to-date security patches. SSL encryption is included in all plans.
- Freddy AI: Freddy AI offers generative AI capabilities to boost productivity and enhance customer experiences.
- Payment Methods: Accepted payment methods include Visa, Mastercard, Discover, and American Express.
By offering a variety of plans and add-ons, Freshdesk ensures that businesses of all sizes can find the right tools to manage their customer support efficiently. Whether you’re a small team or a large enterprise, Freshdesk pricing provides scalable solutions to meet your needs.