Salesforce Service Cloud

Product not verified by the Software Seller.
Tekpon Score

Salesforce Service Cloud Reviews

& Product Details

What is Salesforce Service Cloud?

Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individualized and effective support. It gives support teams a detailed picture of the customer’s purchasing history and interactions, allowing them to go above and beyond what the consumer expects. Thanks to Service Cloud Voice’s improved tools and insights, agents may close cases more quickly.

Businesses may provide seamless service using seven essential methods thanks to the Service Cloud: console, communities, multi-channel, knowledge, social service, agent cooperation, and mobile. Customer service automation, case management, omnichannel routing, knowledge management, reporting and analytics, telephony and voice, and customer service incident management are other elements of the Service Cloud. These features raise productivity, lower costs, and increase service effectiveness.

Customer service, field service, and staff service are all combined on one platform with AI and automation in Salesforce Service Cloud. By fostering connected, individualized, and human experiences, it aids businesses in gaining lasting clients.

Found in these Categories

Best For

Scale service to deliver success - on a single platform.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website

Starting from:

$25 /user/month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Salesforce Service Cloud comes with three pricing options and a Free Trial. Several add-ons are available at extra cost.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking

Additional Features

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Call Distribution
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Call List Management
  • Call Logging
  • CRM
  • Call Scripting
  • Call Tracking
  • Calendar Management
  • Call Transfer
  • Callback Scheduling
  • Budgeting/Forecasting
  • Caller ID
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Code Enforcement
  • Commenting/Notes
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Customer Complaint Tracking
  • Customer Experience Management
  • Content Library
  • Customer History
  • Customizable Branding
  • Content Management
  • Customizable Fields
  • Customizable Forms
  • Corrective and Preventive Actions (CAPA)
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Templates
  • Electronic Signature
  • Email Tracking
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • File Management
  • File Sharing
  • Event-Triggered Actions
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • GPS
  • Geotargeting
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Job Costing
  • Job Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Projections
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Notifications
  • Quotes/Estimates
  • Real-Time Reporting
  • Real-Time Chat
  • Quality Assurance
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Risk Alerts
  • Risk Analysis
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Service Catalog
  • Service History
  • Screen Sharing
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Self-Learning
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Training Management
  • Transfers/Routing
  • Utility Billing
  • Website Integration
  • Work Order Management
  • Workflow Configuration
  • Widgets
  • Workflow Management

Zoho Desk

Tekpon Score
Customer Service Help Desk Software.


Tekpon Score
A complete customer experience solution & Sales CRM.

HubSpot Service Hub

Tekpon Score
Customer service software that puts customers 1st.


Tekpon Score
Engage in more meaningful conversations across every channel.


Tekpon Score
Crisp is a help desk software and live chat platform designed to enhance customer interactions. It offers various features t...


Tekpon Score
Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand custom...


Tekpon Score
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rat...


Tekpon Score
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software o...


Tekpon Score
Dialfire is a cloud-based software that assists businesses in setting up their outbound call center, regardless of size. The...


Tekpon Score
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized cu...


Tekpon Score
Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce chu...


Tekpon Score
Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. T...

Vision Helpdesk

Tekpon Score
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multipl...


Tekpon Score
Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service ...


Tekpon Score
TeamSupport is a comprehensive software solution designed explicitly for the post-sale customer experience in B2B technology...
HappyFox Help Desk is a cloud-based customer support and ticket management software that provides a centralized ticket suppo...


Tekpon Score
Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-...


Tekpon Score
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering c...


Tekpon Score
Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses w...


Tekpon Score
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support custom...


Tekpon Score
Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple qu...


Tekpon Score
Record is a CX platform that uses AI to collect and understands users’ data to provide intelligent resolution suggesti...


Tekpon Score
Userlane is an app that essentially makes time wasteful onboarding for software developers disappear. The customer success s...

Help Scout

Tekpon Score
Help Scout is a straightforward HIPAA-compliant help desk that focuses mostly on email. Customer service, a knowledge base, ...


Tekpon Score
Tidio is a live chat software designed to help small and medium businesses connect with their customers in real-time. It off...

Salesforce Service Cloud Related Insights