Gorgias Reviews for 2025
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What is Gorgias?
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rate of your business. The Saas help your team centralize all the customer support tickets into one place for optimal response rates.
Social media integration helps you handle all the complaints and help requests by your customers on this platform in one place and efficiently.
Moreover, the help desk software solutions integrate e-commerce platforms into it, automating your response to increase customer satisfaction and help you have the optimal conversion rate.
Last, Gorgias profit center helps you help your customers shop more optimally on your platform, offers them support when they need it, and automatically increases your conversion rate.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Gorgias Pricing
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Gorgias Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Contract/License Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- User Management
- Virtual Assistant
- Website Visitor Tracking
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Gorgias Company Details
Company Name
Gorgias
Headquarters
United States
Website
gorgias.io
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