Gorgias
Gorgias Reviews
& Product DetailsWhat is Gorgias?
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rate of your business. The Saas help your team centralize all the customer support tickets into one place for optimal response rates.
Social media integration helps you handle all the complaints and help requests by your customers on this platform in one place and efficiently.
Moreover, the help desk software solutions integrate e-commerce platforms into it, automating your response to increase customer satisfaction and help you have the optimal conversion rate.
Last, Gorgias profit center helps you help your customers shop more optimally on your platform, offers them support when they need it, and automatically increases your conversion rate.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Gorgias
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Located In
United States
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Website
gorgias.io
Starting from:
$10 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Gorgias pricing is split into 5 plans designed to help you scale your business through better customer service. Prices range from $10 per month to $900 per month. Enterprise pricing plans are available, and rates can be discussed with their sales team. 7 days free trial available.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Contract/License Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- User Management
- Virtual Assistant
- Website Visitor Tracking
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