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Helpshift Reviews

& Product Details

What is Helpshift?

Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce churn rates and increase ROI. The software promises up to 88% savings in operational costs related to customer service and ten times the return on investment through automation.

Moreover, the help desk software has innovative features such as smart intents that will help you predict and offer better support and help bot automation services.

Last, the platform comes with REST API integration, such as WhatsApp, Facebook, Twilio, Power Bi, and many more.

Found in these Categories

Best For

Mobile first customer service platform.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website


Starting from:

$150 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Helpshift pricing comes with one Started to plan for $150 per month and two custom plans, Growth and Enterprise, with a bespoke price. The Starter plan comes with a 30-day free trial. Moreover, it also has a Feedback plan or a freemium where they invite you to test the product for an extended period for free.

  • Access Controls/Permissions
  • Activity Dashboard
  • User Management
  • Virtual Assistant
  • Website Visitor Tracking
  • Transcripts/Chat History
  • Task Management
  • Support Ticket Management
  • Social Media Integration
  • Self Service Portal
  • SMS Messaging
  • Rules-Based Workflow
  • Reporting & Statistics
  • Real-Time Monitoring
  • Queue Management
  • Prioritization
  • Performance Management
  • Offline Form
  • Multi-Channel Management
  • Live Chat
  • Issue Management
  • Interaction Tracking
  • Incident Management
  • Inbox Management
  • Help Desk Management

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