LiveAgent

Unverified
Product not verified by the Software Seller.
Tekpon Score
9.3

LiveAgent Reviews

& Product Details

What is LiveAgent?

LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software offers many features that eliminate the need for additional integrations. It also offers unique social media integration, customization options, and a free version to try out.

Additionally, it provides excellent 24/7 customer service to help you solve any technical issues without any obligations. The pricing is affordable, and the software offers a free trial to experience its capabilities.

Found in these Categories

Best For

Answer more tickets with all-in-one customer care solution.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    QualityUnit

  • Located In

    Slovakia

  • Website

    liveagent.com

Starting from:

$9 /agent/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

LiveAgent offers a free forever plan with basic features, along with a 7 or 30-day free trial period for paid plans, which come in Small Business, Medium Business, Large Business, and Enterprise versions. Prices range from $9 to $69 per agent per month, billed annually, with no setup fee, contracts, or cancellation fee. Annual billing options are available for cost savings. Startup deals and discounts for non-profit organizations are also available.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Website Visitor Tracking

Additional Features

  • API
  • Account Management
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Automatic Call Distribution
  • Batch Communications
  • Call Center Integration
  • Call Logging
  • Blended Call Center
  • Call Reporting
  • Call Scripting
  • CMDB
  • Call Transfer
  • Callback Scheduling
  • CRM
  • Caller ID
  • Caller Profiles
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Client Management
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Customer Communication
  • Customer Complaint Tracking
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Corrective and Preventive Actions (CAPA)
  • Customer History
  • Customer Segmentation
  • Computer Telephony Integration
  • Customer Service Analytics
  • Customer Social Profiles
  • Contact Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Customizable Templates
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Employee Activity Monitoring
  • Email Monitoring
  • Email Templates
  • Event-Triggered Actions
  • Email Tracking
  • File Management
  • File Sharing
  • Forms Management
  • Gamification
  • Geotargeting
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Mobile Access
  • Multi-Language
  • Multiple Scripts
  • Monitoring
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Data
  • Procurement Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Progress Tracking
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Project Time Tracking
  • Quality Assurance
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Social Media Monitoring
  • Softphone
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • VoIP
  • Video Support
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management

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