Talkdesk

Unverified
Product not verified by the Software Seller.
Tekpon Score
9.0

Talkdesk Reviews

& Product Details

What is Talkdesk?

Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. The software comes with several innovative features that will help you resolve cases more effectively and efficiently, such as Smart help which enables you to assist by offering industry-specific intent models, automation specific to your files and flows, Automattic summaries power by GPT to help you create summaries of each talk in seconds, workspace designers to adapt to your unique need and many more.

Last, the software has several integrations to help you further streamline your activity, such as Pipedrive, Zoho, Highrise, Intercome, etc.

Found in these Categories

Best For

End-to-end cloud contact center & CX solution.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Talkdesk

  • Located In

    United States

  • Website

    talkdesk.com

Starting from:

$75 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Talkdesk pricing varies depending on the number of features. CX Cloud Essentials goes for $75 per user per month with the least amount of features included, while Experience Clouds is bespoken and can be customized based on the industry.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant
  • Website Visitor Tracking

Vision Helpdesk

Tekpon Score
COMPARE
Multi-Channel Help Desk Software.

Salesforce Service Cloud

Tekpon Score
COMPARE
Scale service to deliver success - on a single platform.

HubSpot Service Hub

Tekpon Score
COMPARE
Customer service software that puts customers 1st.

Verloop

Tekpon Score
Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand custom...

Gorgias

Tekpon Score
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rat...

LiveAgent

Tekpon Score
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software o...

Dialfire

Tekpon Score
Dialfire is a cloud-based software that assists businesses in setting up their outbound call center, regardless of size. The...

Hiver

Tekpon Score
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized cu...

Deskpro

Tekpon Score
Deskpro is a cloud-based helpdesk software that provides a unified platform for businesses to manage customer inquiries and ...

Vision Helpdesk

Tekpon Score
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multipl...
ProProfs Help Desk is a cloud-based customer support software that allows businesses to manage customer inquiries efficientl...

Groove

Tekpon Score
Groove HQ is a powerful help desk solution designed for growing businesses. It delivers a shared inbox that works much like ...

HelpDesk

Tekpon Score
HelpDesk is an online ticketing system that simplifies communication between businesses and customers. Users can convert mes...
Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individu...

Zoho Desk

Tekpon Score
Zoho Desk is a cloud-based help desk software that assists businesses in efficiently managing their customer support activit...

Kayako

Tekpon Score
Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service ...

TeamSupport

Tekpon Score
TeamSupport is a comprehensive software solution designed explicitly for the post-sale customer experience in B2B technology...
HappyFox Help Desk is a cloud-based customer support and ticket management software that provides a centralized ticket suppo...

Spiceworks

Tekpon Score
Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-...

Front

Tekpon Score
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering c...

Intercom

Tekpon Score
Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses w...

OneDesk

Tekpon Score
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support custom...

Zendesk

Tekpon Score
Zendesk platform comprises two main products – for Service & for Sales. The first is a complete customer service s...

Forethought

Tekpon Score
Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple qu...

Record

Tekpon Score
Record is a CX platform that uses AI to collect and understands users’ data to provide intelligent resolution suggesti...

Talkdesk Related Insights