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Talkdesk

Tekpon Score
9

Talkdesk Reviews

& Product Details

What is Talkdesk?

Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. The software comes with several innovative features that will help you resolve cases more effectively and efficiently, such as Smart help which enables you to assist by offering industry-specific intent models, automation specific to your files and flows, Automattic summaries power by GPT to help you create summaries of each talk in seconds, workspace designers to adapt to your unique need and many more.

Last, the software has several integrations to help you further streamline your activity, such as Pipedrive, Zoho, Highrise, Intercome, etc.

Found in these Categories

Best For

End-to-end cloud contact center & CX solution.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Talkdesk

  • Located In

    United States

  • Website

    talkdesk.com

Starting from:

$75 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Talkdesk pricing varies depending on the number of features. CX Cloud Essentials goes for $75 per user per month with the least amount of features included, while Experience Clouds is bespoken and can be customized based on the industry.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Assignment Management
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant
  • Website Visitor Tracking

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