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Hiver Reviews

& Product Details

What is Hiver?

Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized customer service through email, live chat, WhatsApp, and voice, as well as automate workflows, track team workload, and performance, and ensure SLA compliance.

The software integrates with popular apps like Asana, Jira, and Salesforce, and it includes an AI bot that helps you close non-actionable customer emails faster. It also allows teams to create a knowledge base, allowing customers to self-serve and assisting reps in deflecting repetitive queries.

Furthermore, it is both simple to use and extremely powerful. Most teams learn how to use it in minutes with no or little assistance. Hiver assists over 1500 businesses, ranging from new-age unicorns to traditional enterprises, in providing a better customer experience. It powers companies such as Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others.

Best For

Gmail-based helpdesk.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website

Starting from:

$19 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Hiver offers three pricing plans for its customer service software: Lite ($19/user/month), Pro ($49/user/month), and Elite ($69/user/month). All plans come with a 7-day free trial, with no credit card required. Annual plans have a 20% discount. Hiver also offers custom plans for non-profit organizations.

  • Access Controls/Permissions
  • Activity Dashboard
  • Task Management
  • Assignment Management
  • Reporting & Statistics
  • Call Routing
  • Chat/Messaging
  • Transcripts/Chat History
  • Support Ticket Management
  • Performance Management
  • Call Center Management
  • Live Chat
  • Collaboration Tools
  • Configurable Workflow
  • Inbox Management
  • Communication Management

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  • Asana

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  • Jira

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  • Slack

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