Deskpro
Deskpro Reviews
& Product DetailsWhat is Deskpro?
Deskpro is a cloud-based helpdesk software that provides a unified platform for businesses to manage customer inquiries and support requests. It offers a variety of features, such as ticket management, automated workflows, and live chat, to assist teams in handling customer issues efficiently.
The help desk software also provides customers with self-service options such as knowledge base articles and a community forum, which helps to reduce the number of support tickets. Social media integration, email management, and analytics reporting are also notable features.
The advantages of using it include increased customer satisfaction, increased agent productivity, and improved team communication. It also provides customizable branding as well as advanced security measures to protect data privacy.
Overall, Deskpro’s comprehensive features, customization options, collaboration tools, and multi-channel support make it an outstanding choice for businesses seeking a flexible and powerful help desk solution.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Deskpro
-
Located In
United States
-
Website
deskpro.com
Starting from:
$29 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Deskpro offers three pricing plans: Team, Professional, and Enterprise, starting from $29 per agent per month for the Team plan. Discounts of up to 25% off are available for annual and multi-year purchases, and registered charities and educational institutes can also receive special pricing. Deskpro also offers optional add-ons, including onboarding, agent training, agent certification, and installation services, which are priced separately. A 14-day free trial is available for both cloud and on-premise deployment.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- User Management
- Website Visitor Tracking
Additional Features
- @mentions
- API
- Active Directory Integration
- Activity Tracking
- Alerts/Notifications
- Application Management
- Approval Process Control
- Audit Management
- CRM
- Cataloging/Categorization
- Categorization/Grouping
- Change Management
- Chatbot
- Commenting/Notes
- Customer Communication
- Customer History
- Contact Database
- Customer Segmentation
- Customer Service Analytics
- Content Library
- Customizable Branding
- Customizable Fields
- Content Management
- Customizable Forms
- Customizable Reports
- Dashboard
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Templates
- Employee Management
- File Management
- File Sharing
- Engagement Tracking
- Event-Triggered Actions
- File Transfer
- Geotargeting
- IT Asset Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Mobile Access
- Mobile Alerts
- Macros/Templated Responses
- Mobile Interface
- Monitoring
- Multi-Language
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Pre-built Templates
- Real-Time Notifications
- Real-Time Reporting
- Proactive Chat
- Real-Time Chat
- Real-time Consumer-facing Chat
- Problem Management
- Project Management
- Real-time Updates
- Release Management
- Remote Access/Control
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self-Learning
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Voice Mail
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
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