Helpshift Reviews for 2025
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What is Helpshift?
Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce churn rates and increase ROI. The software promises up to 88% savings in operational costs related to customer service and ten times the return on investment through automation.
Moreover, the help desk software has innovative features such as smart intents that will help you predict and offer better support and help bot automation services.
Last, the platform comes with REST API integration, such as WhatsApp, Facebook, Twilio, Power Bi, and many more.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Helpshift Pricing
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Helpshift Features
- Access Controls/Permissions
- Activity Dashboard
- User Management
- Virtual Assistant
- Website Visitor Tracking
- Transcripts/Chat History
- Task Management
- Support Ticket Management
- Social Media Integration
- Self Service Portal
- SMS Messaging
- Rules-Based Workflow
- Reporting & Statistics
- Real-Time Monitoring
- Queue Management
- Prioritization
- Performance Management
- Offline Form
- Multi-Channel Management
- Live Chat
- Issue Management
- Interaction Tracking
- Incident Management
- Inbox Management
- Help Desk Management
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Helpshift Company Details
Company Name
Helpshift
Headquarters
United States
Website
helpshift.com
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