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HelpDesk Reviews

& Product Details

What is HelpDesk?

HelpDesk is an online ticketing system that simplifies communication between businesses and customers. Users can convert messages into manageable tickets, clean up their inboxes, and assign tickets to specific teams or team members within their organization.

It also provides features such as tagging, private notes, and canned responses, enabling effective collaboration and streamlining workflow. Companies can track progress, manage time intelligently, and share private notes with team members.

This software supports multi-channel communication and provides comprehensive reports on team performance. It is an easy-to-use solution suitable for small businesses and large enterprise customers, offering transparent pricing plans with all features included.

For companies dealing with multiple teams, email addresses, and high volumes of customer communication, HelpDesk’s intuitive interface and automation-focused approach can help you overcome these challenges.

Found in these Categories

Best For

A simple ticketing system for teams.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    LiveChat Software

  • Located In

    United States

  • Website

Starting from:

$29 /user/month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

HelpDesk offers a Team Plan at $29 per agent per month (billed annually) with smart support features such as one dashboard for all messages, AI text enhancements, and real-time progress reporting. Enterprise solutions with tailored contracts, dedicated account managers, and data migration assistance are also available.

  • Activity Dashboard
  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Chat/Messaging
  • Collaboration Tools
  • Customer Database
  • Email Management
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Configurable Workflow

Additional Features

  • API
  • Activity Tracking
  • Alerts/Notifications
  • Batch Communications
  • Case Management
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer History
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Issue Auditing
  • Issue Scheduling
  • Forms Management
  • Issue Tracking
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Quality Assurance
  • Recurring Issues
  • Reporting/Analytics
  • Routing
  • Search/Filter
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third-Party Integrations
  • Video Support
  • Visual Analytics
  • Workflow Management

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