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ProProfs Help Desk

Tekpon Score
9.1

ProProfs Help Desk Reviews

& Product Details

What is ProProfs Help Desk?

ProProfs Help Desk is a cloud-based customer support software that allows businesses to manage customer inquiries efficiently. It offers support via multiple channels, including email, chat, phone, and social media. The software integrates with various business tools, including CRMs, e-commerce platforms, and email marketing services, allowing companies to streamline their customer service operations.

Ticket management, automation, reporting, and analytics tools are some of the features available, allowing businesses to prioritize, assign, and track support tickets. Customers can also search for answers to frequently asked questions in the software’s knowledge base, reducing the number of support requests.

The Help Desk software benefits include increased customer satisfaction, shorter response times, increased efficiency, and streamlined communication channels. The software also provides valuable insights into customer service performance, allowing businesses to make data-driven decisions.

Overall, ProProfs Help Desk is a useful tool for companies looking to improve their customer service operations.

Found in these Categories

Best For

Help Desk Software Engineered for Customer Delight.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    ProProfs

  • Located In

    United States

  • Website

    proprofs.com

Starting from:

$15 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

ProProfs Help Desk has three pricing plans: Essentials ($15/user/month), Premium ($20/user/month), and Enterprise ($25/user/month). All plans include image attachments, filtered search, ticket labeling, private notes in tickets, IP whitelisting, and support for multiple time zones. The number of inboxes and advanced features such as ticket routing, child tickets, API, white label, and so on vary between plans. Both the Essentials and Premium plans offer a 15-day free trial with no restrictions, and no credit card information is required to sign up for the trial. They accept Visa, MasterCard, Discover, and American Express and have a money-back guarantee of 15 days.

  • Access Controls/Permissions
  • Alerts/Escalation
  • Auto-Responders
  • Automated Routing
  • Chat/Messaging
  • Email Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management

Additional Features

  • API
  • Customizable Branding
  • Customizable Reports
  • Alerts/Notifications
  • Customizable Templates
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Reporting
  • Project Management
  • Real-Time Chat
  • Reporting/Analytics
  • Role-Based Permissions
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations

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