Helpwise Reviews for 2025
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What is Helpwise?
Helpwise is an advanced shared inbox software designed to streamline email communication for teams.
With a focus on improving collaboration and productivity, Helpwise offers a centralized platform where teams can manage multiple email accounts, chatboxes, SMS, WhatsApp, and social media messages.
This integration allows for seamless communication across different channels, ensuring that no customer query goes unnoticed.
It stands out for its ease of setting up shared inboxes for support, sales, and account management teams, making it an ideal tool for businesses looking to enhance their customer service and internal communication.
Helpwise’s features include email tracking, collaborative email drafting, automated workflows, and detailed analytics, which help teams monitor their performance and improve their response times.
The benefits of using Helpwise are manifold, including increased team efficiency, better customer satisfaction, and streamlined processes for handling inquiries and managing communication channels.
This software finds its use in a wide range of industries, from tech startups to established e-commerce businesses, anyone looking to manage their team’s communication more effectively will find Helpwise to be a valuable asset.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Helpwise Pricing
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Helpwise Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Offline Form
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Virtual Assistant
- API
- Archiving & Retention
- Chatbot
- Customer Communication
- Customer History
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Monitoring
- Email Templates
- File Sharing
- For Sales Teams/Organizations
- Knowledge Base Management
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Search/Filter
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Visual Analytics
- Website Integration
- Whitelisting/Blacklisting
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Helpwise Company Details
Company Name
SaaS Labs, Inc.
Headquarters
United States
Website
helpwise.io
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