Kapture CX
Kapture CX Reviews
& Product DetailsWhat is Kapture CX?
Kapture CX is a customer support automation platform designed to help businesses manage their customer service operations more efficiently. It offers a comprehensive suite of tools that streamline ticketing, customer communication, and workflow automation, enabling businesses to resolve queries faster and improve customer satisfaction.
Kapture CX integrates seamlessly with various communication channels like email, chat, and social media, making it easier for support teams to manage interactions from a single platform.
One of Kapture CX’s standout features is its ability to automate repetitive tasks, such as routing tickets to the appropriate departments, tracking customer interactions, and setting up automated responses. This reduces manual workload and ensures that customer queries are handled quickly and accurately.
Additionally, the platform offers a detailed analytics dashboard, allowing businesses to track key performance metrics and improve decision-making processes.
Kapture CX is particularly beneficial for companies that need to scale their customer support efforts while maintaining a high level of service. Its cloud-based nature ensures that teams can access the system from anywhere, providing flexibility for remote teams.
Ideal for businesses of all sizes, Kapture CX enhances customer service efficiency. It helps companies deliver faster, more personalized support while optimizing their internal processes through automation.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Adjetter Media Network Private Limited
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Located In
India
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Website
kapture.cx
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Kapture CX offers customized pricing plans tailored to business needs, including Essential, Professional, and Enterprise tiers. Each plan provides features like an omnichannel ticketing system, 1000+ API integrations, chatbots, and advanced analytics. Contact the sales team for detailed pricing and personalized packages.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Calendar Management
- Chat/Messaging
- Customer Database
- Customizable Templates
- Dashboard
- Document Storage
- Email Management
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Social Media Integration
- Task Management
- Third-Party Integrations
- Workflow Management
Additional Features
- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Call Center Management
- Chatbot
- Customer Complaint Tracking
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Email Alerts
- Email Templates
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Multi-Channel Data Collection
- Natural Language Processing
- Online Forums
- Performance Metrics
- Queue Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Routing
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Templates
- User Management
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Ease of Use
Users frequently mention how easy and intuitive Kapture CX is to operate. Many appreciate the clean interface, making it accessible even to users with less technical expertise.
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Omnichannel Support
Kapture CX’s ability to manage support tickets from multiple platforms in a unified interface is highly praised. This is particularly helpful for businesses dealing with a high volume of inquiries from diverse channels.
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Automation and Efficiency
The platform’s automation features, such as ticket routing and workflow management, significantly reduce manual tasks, helping teams handle more customer queries with fewer resources.
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Reporting and Analytics
The platform offers strong reporting features, allowing users to track performance metrics in real-time, which is crucial for optimizing customer service strategies.
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Integrations
Kapture integrates smoothly with email, calls, and social media, allowing businesses to maintain seamless communication with customers across various platforms.
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Customer Support
Some users report dissatisfaction with Kapture CX’s customer service, particularly regarding slow responses and difficulty in resolving issues promptly.
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Refund Issues
A few customers mentioned negative experiences when it came to refunds, noting that even when services were not fully delivered, refunds were denied.
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Customization
While the platform is functional, some users feel that the user interface could be more modern and customizable to better fit their business needs.
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Learning Curve for Advanced Features
Although the system is easy to use overall, mastering its more advanced features and integrations can require more time and effort.
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No Free Trial
Kapture CX doesn’t offer a free trial, making it harder for businesses to evaluate the software before committing.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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