ManageEngine ServiceDesk Plus MSP Reviews for 2025

What is ManageEngine ServiceDesk Plus MSP?

ManageEngine ServiceDesk Plus MSP is a robust IT service management (ITSM) software tailored specifically for managed service providers (MSPs). This all-in-one suite encompasses a range of essential functions, including help desk, service desk, account management, asset management, and advanced reporting. It’s designed to facilitate the delivery of IT services to multiple clients from a centralized platform, enhancing the efficiency and effectiveness of MSP operations.

The software supports ITIL-ready features that help MSPs manage their clients’ IT environments more effectively. It includes advanced problem management to reduce repeat incidents, change management to oversee IT changes smoothly, and asset management to track and optimize the utilization of IT and non-IT assets. Additionally, ServiceDesk Plus MSP enables MSPs to deliver services tailored to each client’s specific needs, through customizable workflows and settings.

ServiceDesk Plus MSP also excels in scalability and can handle a large volume of tickets and assets, which is crucial for MSPs serving multiple clients. It integrates with native and third-party applications, providing a comprehensive toolset that extends its functionality across different IT management areas.

This solution is particularly advantageous for MSPs looking to streamline their service delivery while ensuring high levels of client satisfaction and operational control. It supports a variety of business sizes and is deployable on public cloud platforms like AWS, offering flexibility in terms of both deployment and scaling.