mHelpDesk Reviews

& Product Details

What is mHelpDesk?

Imagine ditching the outdated spreadsheets and paper trails that bog down your service company. mHelpDesk steps in as a cloud-based solution, transforming how you operate. This central hub empowers you to manage every aspect of your business, from scheduling and dispatching technicians to generating invoices and tracking inventory.

Streamline your workflow with mHelpDesk. Efficiently schedule jobs, dispatch technicians based on location and skillset, and track progress in real-time. This ensures efficient resource allocation, timely service delivery, and ultimately, happier clients.

mHelpDesk tackles repetitive tasks too. Automate processes like sending appointment confirmations, collecting customer feedback, and generating service reports, freeing up your team’s time to focus on what matters most – delivering exceptional customer service.

Speaking of customers, mHelpDesk fosters seamless communication. Clients can leverage an online portal to schedule appointments, track progress, and review invoices – building trust and enhancing the customer experience through transparency.

But mHelpDesk goes beyond basic scheduling and communication. Manage your field service operations effectively with features like inventory level tracking, equipment maintenance needs management, and effortless work order generation.

Financial management becomes a breeze too. Effortlessly create and send professional invoices, track payments, and reconcile accounts. mHelpDesk simplifies financial processes and helps you maintain a healthy cash flow.

Data-driven decision making is another benefit. Gain valuable insights into your business performance with mHelpDesk’s built-in reporting tools. Analyze data on project profitability, technician productivity, and customer satisfaction to identify areas for improvement and make data-driven decisions that fuel future growth.

Best For

The Fastest, Easiest, Most Powerful Field Service Management Soft

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
mHelpDesk
Located In
United States
Website
mhelpdesk.com

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mHelpDesk Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool does not have a public pricing plan.

mHelpDesk Features

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
API
Asset Tracking
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Contact Database
Contract/License Management
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Dispatch Management
Drag & Drop
Electronic Signature
Employee Management
Equipment Tracking
File Storage
GPS
Inventory Management
Job Tracking
Job Management
Location Tracking
Mobile Access
Multi-Location
Payment Collection in the Field
Quotes/Estimates
Real Time Data
Real Time Reporting
Routing
Scheduling
Service History
Task Management
Time Tracking
Work Order Management

Additional Features

Appointment Scheduling
Report Summary
Historical Reporting
Multiple Billing Rates
Estimating
Invoice Management
Job Costing
Employee Portal
Repair Estimates
Mobile Time Tracking
Data Visualization
Groundskeeping Management
Payment Processing
Service Reporting
Equipment Management
Audit Management
Customizable Templates
Landscape Design
Manufacturing Inventory Management
Email Reminders
Incident Management
Time & Expense Tracking
Customer History
Third-Party Integrations
Real-time Scheduling
Electronic Payments
Cost Database
Commercial/Industrial
Email Management
Financial Management
Forms Management
Commercial Inspections
Residential Properties
Vendor Management
Offline Time Tracking
Customizable Branding
Cataloging/Categorization
Project Management
Discount Management
Inventory Control
Automatic Backup
For Plumbing Industry
Add & Edit Photos
Inventory Auditing
Warranty Tracking
Data Import/Export
QuickBooks Integration
Service Level Agreement (SLA) Management
Document Management
Pricing and Cost Calculations
Fixed Asset Management
Customer Management
Credit Card Processing
For Schools
Irrigation Tracking
Availability Management
Employee Database
Cost Tracking
Work Order Creation
Calendar Sync
Business Process Automation
For HVAC Companies
Workflow Configuration
Audit Trail
Retail Inventory Management
Alerts/Notifications
Release Management
Mobile Alerts
Fleet Management
Equipment Maintenance
Client Management
Configuration Management
Inspection Management
Comment Library
Vacation/Leave Tracking
Calibration Management
Online Booking
Mobile App
SSL Security
Employee Scheduling
Facility Scheduling
Client Portal
Pricing Management
Key & Lock Management
Geographic Maps
Job Scheduling
Automated Quoting
Mobile Signature Capture
Automatic Time Capture
Group Scheduling
Service Catalog
IT Asset Management
Event Calendar
Repair Tickets
Preventive Maintenance
Supplier Management
Commercial Properties
Online Time Tracking
Purchasing & Receiving
Inventory Optimization
Alerts/Escalation
Self Service Portal
Templates
For Commercial and/or Industrial Electrical Contractors
Template Management
Approval Process Control
Labor Rates
Reminders
Digital Signature
Intake Management
Technician Management
Reporting/Analytics
Visitor Management
Residential Inspections
Online Time Clock
Recurring Appointments
Warehouse Management

Additional Features Show Less Features

Global Buzz: mHelpDesk at a glance

4.1

Global Average Score

Score4.10/5

Reviews10,662

Comprehensive Feature Set

Many users praise mHelpDesk for its extensive range of features. It covers all the essential aspects of field service management, including job scheduling, dispatching, invoicing, estimates, and customer management. Businesses appreciate having all these tools in one platform, which reduces the need for multiple applications and improves overall efficiency.
User-Friendly Interface

A large number of users highlight mHelpDesk’s intuitive interface. Both field staff and office administrators find the system easy to learn and navigate. This is particularly important for small businesses without dedicated IT support, as it enables teams to get up and running with minimal training.
Mobile Accessibility

Field workers benefit from mHelpDesk’s mobile app, which allows them to access job details, update work orders, and track time while on the go. This feature improves communication between the office and the field, helping businesses respond more quickly to customer requests and changes in the schedule.
Customization Options

Users appreciate the platform’s flexibility and customization options. mHelpDesk allows businesses to tailor workflows, forms, and reporting to meet their needs. This level of customization helps users adapt the platform to different industries and business sizes.
Quick Invoicing and Payments

Another frequently mentioned benefit is mHelpDesk’s ability to generate invoices and accept payments quickly. Users value the seamless integration with QuickBooks, simplifying the accounting process and ensuring that businesses can get paid faster without manual data entry.

Customer Support Responsiveness

Some users have expressed frustration with mHelpDesk’s customer support, citing slow response times or difficulty reaching support representatives. Delays in receiving assistance can be particularly problematic for businesses that rely on the platform to manage time-sensitive jobs.
Learning Curve for Advanced Features

Although mHelpDesk’s basic features are easy to use, some users find that advanced tools, such as custom workflows and integrations, have a steeper learning curve. More comprehensive tutorials or training materials could help users fully take advantage of these advanced capabilities.
Pricing

A few smaller businesses have mentioned that mHelpDesk’s pricing can be a bit high for companies with tight budgets. While the platform offers a lot of functionality, the cost may be prohibitive for startups or tiny teams, especially compared to other field service management tools.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.