RingCentral Contact Center Reviews for 2025
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What is RingCentral Contact Center?
RingCentral Contact Center is an intelligent solution designed to enhance customer service capabilities. It goes beyond traditional call centers by adding digital customer service options, including SMS, live chat, emails, and social media interactions. This omnichannel approach ensures customers have a consistent experience across all platforms, with the ability to seamlessly move between different communication channels.
The software features skills-based and data-driven routing, matching customers with the most suitable agent based on specific needs or customer value. Additionally, RingCentral Contact Center utilizes Conversational AI through intelligent virtual agents, providing advanced automated self-service, information triage, and customer feedback collection.
Workforce Engagement Management (WEM) software is integrated into the system, streamlining resource allocation, offering feedback and coaching, and enhancing agent performance through competition and rewards. This comprehensive suite of tools makes RingCentral Contact Center an ideal choice for businesses looking to boost customer satisfaction and empower their workforce with efficient, omnichannel contact center solutions.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
RingCentral Contact Center Pricing
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RingCentral Contact Center Features
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- Feedback Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Performance Management
- Queue Management
- Reporting & Statistics
- Social Media Integration
- Audio Capture
- Call Tracking Metrics
- Real Time Reporting
- Progressive Dialer
- VoIP Connection
- Single Sign On
- Survey/Poll Management
- Caller Profiles
- Real-time Consumer-facing Chat
- Labor Forecasting
- Employee Scheduling
- List Management
- Call Tracking
- Performance Metrics
- Multi-Channel Data Collection
- Search/Filter
- Manual Dialer
- Screen Recording
- Workflow Management
- Real Time Monitoring
- Voice Mail
- Workforce Management
- Auto-Dialer
- Video Conferencing
- Screen Capture
- CRM
- Callback Scheduling
- Blended Call Center
- Data Import/Export
- Call Transcription
- Outbound Call Center
- Online Voice Transmission
- Call Conferencing
- Agent Interface
- For Cloud Phone Systems
- Third Party Integrations
- Contact Database
- Real Time Analytics
- File Transfer
- Quality Management
- Skills Tracking
- File Sharing
- Event Triggered Actions
- Customizable Reports
- Lead Management
- Surveys & Feedback
- Call Logging
- Multiple Scripts
- IVR/Voice Recognition
- Recording
- Text to Speech
- Web-based Deployment
- Monitoring
- Activity Tracking
- Multi-User Collaboration
- Inbound Call Center
- API
- Call Transfer
- Conferencing
- Predictive Dialer
- Call List Management
- Real Time Data
- Sentiment Analysis
- Call Tagging
- Automatic Call Distribution
- Chatbot
- Employee Database
- Conversion Tracking
- Computer Telephony Integration
- Fax Management
- Archiving & Retention
- On-Demand Recording
- Employee Management
- Call Scripting
- Caller ID
- Keyword Tracking
- Call Reporting
- Scheduled Recording
- Call Center Integration
- Automatic Outbound Dialer
- Reporting/Analytics
- Mobile Access
- Conversation Intelligence
- Phone Key Input
- Multi-Channel Communication
- Calendar Management
- For Call Centers
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RingCentral Contact Center Company Details
Company Name
RingCentral
Headquarters
United States
Website
www.ringcentral.com/contact-center/overview.html
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