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Userlane Reviews

& Product Details

What is Userlane?

Userlane is an app that essentially makes time wasteful onboarding for software developers disappear. The customer success software helps software companies get their customers acquainted and onboarded quickly and easily through:

  • segmentation processes
  • step by step guides
  • on-demand custom support

So, Userlane will enable you to get your new users from zero to hero from day one through on-screen guides and steer through the process in real-time, resulting in less support and cost for your business and happier customers.

Best For

Userlane is the fastest way to provide help with any software.

Recommended For

  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal


  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux


  • Company Name


  • Located In


  • Website

Userlane Pricing

Starting from: FREE

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Userlane offers only custom plans upon demand and the needs associated with your software's onboarding process.

Userlane Features

  • Activity Dashboard
  • Alerts/Notifications
  • Access Controls/Permissions
  • Audience Targeting
  • Chat/Messaging
  • Usage Tracking/Analytics
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Contextual Guidance
  • Onboarding
  • Third-Party Integrations
  • Interaction Tracking
  • Reporting/Analytics
  • Document Storage
  • Dashboard
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Engagement Tracking
  • Workflow Management
  • Survey/Poll Management
  • In-app Training
  • Sentiment Analysis
  • Self Service Portal
  • Prioritization
  • Account Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management

Additional Features

  • API
  • Activity Tracking
  • Applicant Tracking
  • Asynchronous Learning
  • Behavior Tracking
  • Client Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Sharing
  • Data Import/Export
  • Data Visualization
  • Employee Engagement
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Feedback Management
  • Gamification
  • Interactive Content
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Performance Metrics
  • Progress Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Single Sign On
  • Synchronous Learning
  • Trend Analysis
  • User Onboarding
  • Video Support
  • Visual Analytics

Userlane vs. Similar Products

HubSpot Service Hub

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Customer service software that puts customers 1st.

Userlane Integrations

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