Salesforce Sales Cloud
Salesforce Sales Cloud Reviews
& Product DetailsWhat is Salesforce Sales Cloud?
Salesforce Sales Cloud is a highly comprehensive and customizable customer relationship management (CRM) platform primarily designed for sales management. It’s part of the broader Salesforce ecosystem, which is renowned for its extensive range of business applications focusing on customer service, marketing automation, analytics, and application development.
Salesforce Sales Cloud offers a variety of tools to streamline the sales process, including lead and opportunity management, sales forecasting, workflow automation, and comprehensive analytics. It’s particularly noted for its ability to manage customer information, track sales activities, and provide insights that help sales teams to understand customer preferences and behaviors better.
One of the key strengths of Salesforce Sales Cloud is its flexibility and scalability, making it suitable for businesses of all sizes, from small startups to large enterprises. The platform is cloud-based, ensuring easy access and collaboration among team members regardless of their location.
Additionally, Salesforce Sales Cloud seamlessly integrates with other Salesforce products and a wide array of third-party applications, enhancing its functionality and adaptability to specific business needs.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Salesforce
-
Located In
United States
-
Website
salesforce.com
Starting from:
$25 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has five plans, Starter for 25 USD, Professional for 80 USD, Enterprise for 165 USD, Unlimited for 330 USD, and Ulimited Plus for 500 USD.
- Activity Dashboard
- AI/Machine Learning
- Call Recording
- Campaign Management
- Collaboration Tools
- Contact Management
- Customer Database
- Email Marketing
- Field Sales Management
- For Sales Teams/Organizations
- Forecasting
- Goal Management
- Lead Generation
- Meeting Management
- Performance Management
- Performance Metrics
- Presentation Tools
- Proposal Management
- Prospecting Tools
- Referral Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Training Management
- Workflow Management
Additional Features
- Opportunity Management
- Document Storage
- Customizable Branding
- Transaction Management
- Real Time Data
- Multi-Currency
- Call Management
- Email Response Control
- Sales Onboarding & Training
- Email Templates
- Customizable Templates
- Drag & Drop
- Visual Analytics
- Commission Management
- Sales Automation
- Graphical Data Presentation
- Data Synchronization
- Medical History Records
- Configurable Workflow
- Mobile Access
- Client Portal
- Tagging
- Automatic Call Distribution
- Ad hoc Reporting
- Conversion Tracking
- Multi-Channel Marketing
- Multi-Campaign
- Inbox Management
- Engagement Tracking
- Client/Property Matching
- Shipping Management
- Change Order Management
- Dashboard Creation
- Data Management
- API
- Communication Management
- Lead Segmentation
- Customizable Fields
- Real Time Analytics
- Segmentation
- Interaction Tracking
- Self Service Portal
- Buyer Management
- Monitoring
- Sales Trend Analysis
- Cataloging/Categorization
- What If" Scenarios
- Contract/License Management
- Social Media Integration
- Marketing Automation
- Quotes/Estimates
- Client Tracking
- Employee Management
- Deal Management
- Sales Forecasting
- Job Scheduling
- Call Center Management
- Reminders
- Recommendations
- For Insurance Industry
- Client Management
- Accounting Integration
- Third Party Integrations
- Patient Management
- Lead Capture
- Electronic Signature
- Live Chat
- Agent Management
- Competitive Analysis
- For Mac Devices
- Data Visualization
- Commenting/Notes
- Call List Management
- Dashboard
- Progress Tracking
- Appointment Management
- For Small Businesses
- CRM
- Correlation Analysis
- Customer Engagement
- Knowledge Base Management
- Internal Chat Integration
- Call Logging
- Budgeting/Forecasting
- Task Scheduling
- Sales Reports
- For Real Estate
- Territory Management
- Real Time Updates
- Financial Management
- Campaign Planning
- Purchase Order Management
- Contact Database
- Appointment Scheduling
- Real Time Reporting
- Audience Targeting
- Campaign Analytics
- Calendar Sync
- Subcontractor Management
- Patient Communications
- Pipeline Management
- Project Tracking
- Activity Tracking
- Estimating
- For Startups
- Scheduling
- MES
- Customer Support
- Email Management
- Access Controls/Permissions
- Quality Management
- Landing Pages/Web Forms
- Task Management
- Data Import/Export
- Customer History
- Business Card/Badge Scanning
- Role-Based Permissions
- Statistical Analysis
- Search/Filter
- Key Performance Indicators
- Lead Nurturing
- Safety Management
- Customer Social Profiles
- Maintenance Management
- Batch Processing
- Source Tracking
- Call Monitoring
- Projections
- Project Management
- Assignment Management
- Material Requirements Planning
- Reporting & Statistics
- Exception Reporting
- Warranty Tracking
- For Real Estate Agencies
- Customizable Reports
- Shared Contacts
- Chat/Messaging
- Auto-Dialer
- Dynamic Modeling
- For AEC Industry
- Listing Management
- Pipeline Reports
- Lead Qualification
- Prioritization
- Job Costing
- Lead Management
- Alerts/Notifications
- Project Time Tracking
- Calendar/Reminder System
- Customer Segmentation
- For iPad Devices
- Version Control
- Web-based Deployment
- Physician Management
- Sales Activity Management
- Bid Management
- Lead Distribution
- Task Progress Tracking
- Document Management
- Approval Process Control
- Predictive Analytics
- Template Management
- Real Time Notifications
- Knowledge Management
- Business Process Control
- Proposal Generation
- Sales Approval
- Channel Management
- Email Tracking
- Modeling & Simulation
- Product Catalog
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Comprehensive Functionality
Salesforce Sales Cloud is praised for its extensive functionality, which includes managing accounts, contacts, leads, opportunities, and more. It integrates well with various tools and offers a wide range of modules that can be tailored to specific business needs.
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Customizability
Users appreciate the high level of customizability. Salesforce allows businesses to design their own modules and dashboards, making it adaptable to various industry requirements.
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Integration Capabilities
The platform’s ability to integrate with numerous third-party applications through APIs enhances its versatility and makes it easier for businesses to streamline their processes.
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User-Friendly Interface
Despite being feature-rich, many users find Salesforce Sales Cloud to be user-friendly once they get past the initial learning curve. This ease of use is especially noted in daily operations and sales activities.
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Strong Community and Support
Salesforce has a vast community and robust support system. This includes regular updates, extensive documentation, and a network of users and developers who can offer assistance and share best practices.
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Complexity for New Users
New users often find the platform overwhelming due to its extensive features and capabilities. The initial learning curve can be steep, which may require significant training and time investment.
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Cost
Salesforce Sales Cloud is considered expensive by some users, especially when factoring in the cost of additional modules and third-party applications needed to fully utilize its capabilities.
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Performance Issues
There are complaints about the performance, particularly with the Lightning interface. Some users find it slower and less intuitive compared to the Classic version, which can hinder productivity.
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Customer Support
While generally good, some users have experienced difficulties with customer support, describing it as inflexible and sometimes slow to respond to issues.
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Reporting and Analytics
Customizing reports can be challenging, and the reporting feature is seen as less intuitive without proper training. Users have mentioned that the report building tools could be more user-friendly and efficient.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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