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SOCi Reviews

& Product Details

What is SOCi?

SOCi is a dynamic marketing platform specifically designed for multi-location brands. It stands out as a leader in empowering businesses like Ace Hardware, Sport Clips, and Anytime Fitness to effectively connect with local audiences across various marketing channels. SOCi’s platform is not just another tool; it’s a powerful AI automation solution that revolutionizes social media through AI-powered content development and customer engagement.

The platform offers a suite of tools that cater to the unique challenges of managing marketing efforts across multiple locations. These tools include Genius Social, SOCi’s latest addition to its CoMarketing Cloud suite, which leverages advanced AI automation for content creation and customer interaction. SOCi’s solutions are recognized for their innovative approach, ensuring that businesses stay ahead of the curve in the rapidly evolving digital marketing landscape.

SOCi’s platform is designed to be scalable and cost-effective, making it a strategic choice for enhancing efficiency and delivering superior results. The platform also provides 24/7 live support, ensuring that users have access to assistance whenever needed. With its commitment to the latest tech trends and a focus on delivering better ROI, SOCi is a game-changer in social media and online presence management.

Found in these Categories

Best For

Dynamic marketing platform designed for multi-location brands
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website


Starting from:


Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

SOCi has not provided pricing information. Costumers can contact them or get a demo for experiencing their software.

  • Workflow Management
  • ROI Tracking
  • Email Tracking
  • Contact Management
  • Campaign Management

Additional Features

  • API
  • Alerts/Notifications
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Dashboard
  • Digital Asset Management
  • Dynamic Content
  • Email Alerts
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Live Chat
  • Mobile Alerts
  • Multi-Account Management
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Ratings/Reviews
  • Real Time Notifications
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Tagging
  • Trend Analysis
  • Salesforce Service Cloud

    Help Desk Software

Global Average Score
  • Centralized Management

    Users appreciate the ability to manage all social media and reputation tasks from a single platform. This centralization simplifies workflows for businesses with multiple locations.

  • Automation Features

    SOCi’s automation tools for posting and responding to social media and reviews are highly valued for saving time and maintaining a consistent online presence.

  • Scalability

    The platform is praised for its scalability, making it suitable for businesses that manage hundreds of locations. It ensures brand consistency across all outlets.

  • Advanced Analytics

    The analytics capabilities are detailed, offering insights into performance metrics across different regions and platforms, which helps in making data-driven decisions.

  • Customer Service

    SOCi receives high marks for customer service, with users noting that the support team is responsive and helpful in resolving issues.

  • User Interface

    Some users find the user interface to be cluttered and somewhat unintuitive, which can lead to a steeper learning curve for new users.

  • Cost

    The cost of the service is mentioned as a con by several users, particularly for small businesses that might find the platform expensive relative to their budgets.

  • Mobile App

    There are comments about the mobile app needing improvements in terms of functionality and user experience.

  • Integration with Other Tools

    While SOCi integrates well in many areas, some users noted difficulties in integrating it seamlessly with other marketing tools they use.

  • Feature Glitches

    Occasional bugs and glitches in the software can interrupt workflow and require timely fixes to avoid impacting user operations.


Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

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