Sprinklr Reviews for 2025

What is Sprinklr?

Sprinklr is a customer experience management platform that offers solutions such as social engagement, moderation, and business analysis. Sprinklr’s social CRM and social governance modules can manage all your social profiles from one platform. The Social Engagement product by Sprinklr can monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Use Sprinklr’s social listening insights to monitor competition, track audience engagement, and measure sentiment, moods, and market trends. Social publishing can be used to create, share and target content. The editorial calendar and organizational compliance and approval rules can be used to ensure consistent content and brand messaging. The social asset management module can protect all your sourced and produced content. Share and reuse successful content and identify the best-performing content and content producers. Sprinklr can be used to collaborate on social campaigns, from design to launch. Use reporting metrics from multiple channels to show the effectiveness of your content on ROI. You can also use Sprinklr to build social apps and monitor social activity from any mobile device, anywhere and anytime.