Supportbench
Supportbench Reviews
& Product DetailsWhat is Supportbench?
Supportbench is a specialized B2B customer support software, enriched with AI to offer personalized, proactive support experiences. It’s designed to seamlessly integrate with leading business tools like Salesforce, HubSpot, and Slack, emphasizing data security and customization to fit any B2B SaaS business.
Key features include AI-driven insights for predicting customer issues, sentiment analysis, and a Knowledge-Centered Service (KCS) approach for efficient knowledge management. Additionally, the platform offers customer health scoring and risk assessments to proactively address potential issues, enhancing customer satisfaction and retention.
With its capacity to manage complex customer relationships and streamline support operations through comprehensive features like case management, health scoring, and integrations, Supportbench is trusted globally by enterprises looking to enhance their customer support outcomes. Its dedication to empowering support teams and elevating customer satisfaction underscores its role as an innovative solution in the B2B customer service arena.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Supportbench
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Located In
United States
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Website
supportbench.com
Starting from:
$40 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has two plans. Professional for 40 USD, and Enterprise for 150 USD.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Virtual Assistant
Additional Features
- Multiple User Accounts
- Role-Based Permissions
- Third-Party Integrations
- Customizable Branding
- Customizable Fields
- Activity Tracking
- Chatbot
- Routing
- Email Templates
- Website Integration
- Tagging
- Task Progress Tracking
- Widgets
- Survey/Poll Management
- Real Time Analytics
- Document Storage
- Online Forums
- Inventory Management
- Customizable Templates
- SSL Security
- Customizable Reports
- Real-Time Chat
- Dashboard
- Knowledge Base Management
- Real Time Reporting
- Alerts/Notifications
- Text Editing
- Drag & Drop
- Workflow Management
- Case Management
- IT Asset Management
- Cataloging/Categorization
- Support Ticket Tracking
- Real-Time Updates
- Discussions/Forums
- Customer Segmentation
- Event Triggered Actions
- Macros/Templated Responses
- Calendar Management
- Contact Database
- File Management
- Content Library
- Issue Auditing
- Performance Metrics
- Customer Communication
- Decision Support
- Audit Trail
- Customer Complaint Tracking
- Social Media Monitoring
- Service Level Agreement (SLA) Management
- Customizable Forms
- Single Sign On
- Customer Service Analytics
- Monitoring
- Customer History
- Multi-Language
- Real-Time Notifications
- API
- Multi-Channel Communication
- Workflow Configuration
- Surveys & Feedback
- Application Management
- Search/Filter
- CRM
- Real Time Data
- Engagement Tracking
- Content Management
- Voice Mail
- Issue Tracking
- Data Import/Export
- Reporting/Analytics
- Employee Management
- Commenting/Notes
-
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