Supportbench Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Supportbench?
Supportbench is a specialized B2B customer support software, enriched with AI to offer personalized, proactive support experiences. It’s designed to seamlessly integrate with leading business tools like Salesforce, HubSpot, and Slack, emphasizing data security and customization to fit any B2B SaaS business.
Key features include AI-driven insights for predicting customer issues, sentiment analysis, and a Knowledge-Centered Service (KCS) approach for efficient knowledge management. Additionally, the platform offers customer health scoring and risk assessments to proactively address potential issues, enhancing customer satisfaction and retention.
With its capacity to manage complex customer relationships and streamline support operations through comprehensive features like case management, health scoring, and integrations, Supportbench is trusted globally by enterprises looking to enhance their customer support outcomes. Its dedication to empowering support teams and elevating customer satisfaction underscores its role as an innovative solution in the B2B customer service arena.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Supportbench Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Supportbench Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Virtual Assistant
- Multiple User Accounts
- Role-Based Permissions
- Third-Party Integrations
- Customizable Branding
- Customizable Fields
- Activity Tracking
- Chatbot
- Routing
- Email Templates
- Website Integration
- Tagging
- Task Progress Tracking
- Widgets
- Survey/Poll Management
- Real Time Analytics
- Document Storage
- Online Forums
- Inventory Management
- Customizable Templates
- SSL Security
- Customizable Reports
- Real-Time Chat
- Dashboard
- Knowledge Base Management
- Real Time Reporting
- Alerts/Notifications
- Text Editing
- Drag & Drop
- Workflow Management
- Case Management
- IT Asset Management
- Cataloging/Categorization
- Support Ticket Tracking
- Real-Time Updates
- Discussions/Forums
- Customer Segmentation
- Event Triggered Actions
- Macros/Templated Responses
- Calendar Management
- Contact Database
- File Management
- Content Library
- Issue Auditing
- Performance Metrics
- Customer Communication
- Decision Support
- Audit Trail
- Customer Complaint Tracking
- Social Media Monitoring
- Service Level Agreement (SLA) Management
- Customizable Forms
- Single Sign On
- Customer Service Analytics
- Monitoring
- Customer History
- Multi-Language
- Real-Time Notifications
- API
- Multi-Channel Communication
- Workflow Configuration
- Surveys & Feedback
- Application Management
- Search/Filter
- CRM
- Real Time Data
- Engagement Tracking
- Content Management
- Voice Mail
- Issue Tracking
- Data Import/Export
- Reporting/Analytics
- Employee Management
- Commenting/Notes
Leave a Review
Supportbench Company Details
Company Name
Supportbench
Headquarters
United States
Website
supportbench.com
Claim Status
Supportbench vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareSupportbench Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.