Upland Panviva
Upland Panviva Reviews
& Product DetailsWhat is Upland Panviva?
Upland Panviva is a knowledge management system designed for compliance and consistency across all channels. It aims to improve the customer experience by boosting first call resolution, increasing efficiency, and enhancing customer satisfaction. The system delivers accurate knowledge from a single source of truth and provides on-the-job support to fast track employees’ learning paths.
Panviva simplifies complex regulations and processes, particularly beneficial for highly regulated industries such as healthcare, finance, and utilities. The platform is designed to help reduce training times, overcome compliance breaches, and process errors, and allow agents to focus more on customers than on processes.
It also offers ongoing knowledge management services post-deployment to ensure successful utilization. It is endorsed by organizations like AvMed, Maximus, and Penn Medicine among others.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Upland Software
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Located In
United States
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Website
uplandsoftware.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool doesn't have a publicly shown pricing plan. Get in contact with their sales team to get more details.
- Import
- Drag & Drop
- Document Storage
- Versioning & Version History
- Searchable
- Cataloging/Categorization
- Collaboration Tools
- Comments
- Q&A
Additional Features
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Audit Trail
- CRM
- Change Management
- Commenting/Notes
- Compliance Management
- Content Library
- Content Management
- Customer Experience Management
- Decision Support
- Developer Portal
- Document Management
- Electronic Forms
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Feedback Management
- Full Text Search
- Goal Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Orientation Workflow Management
- Performance Management
- Performance Metrics
- Question Library
- Real Time Data
- Real Time Reporting
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Survey/Poll Management
- Training Management
- Usage Tracking/Analytics
- Workflow Management
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