Vision Helpdesk
Vision Helpdesk Reviews
& Product DetailsWhat is Vision Helpdesk?
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multiple channels, such as email, phone, chat, social media, and web requests, in a single centralized location.
It includes automated ticket management, SLA and escalation management, round-robin ticket assignment, custom email notifications, task management, gamification, time-based billing, mobile apps, and a self-service customer portal.
Businesses can use Vision Helpdesk to streamline their customer support operations, increase agent productivity, and provide a consistent customer experience, resulting in higher customer satisfaction and loyalty.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Vision Helpdesk
-
Located In
India
-
Website
visionhelpdesk.com
Starting from:
$15 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Vision HelpDesk provides transparent and affordable pricing for businesses of all sizes. Their products are available in SaaS and Download licenses, with monthly and annual recurring cycles as well as one-time billing. Depending on the plan and location, monthly fees range from $12 to $60 per agent. All plans include free support and software updates. Customers can test the customer service tools for free for 30 days with no obligation.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Contact Management
- Contract/License Management
- Customer Database
- Email Management
- Help Desk Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Virtual Assistant
- Website Visitor Tracking
Additional Features
- API
- Active Directory Integration
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- CMDB
- Calendar Management
- Change Management
- Commenting/Notes
- Configuration Management
- Content Management
- Customer History
- Customizable Branding
- Dashboard
- Customizable Fields
- Customizable Forms
- Document Storage
- Drag & Drop
- Customizable Reports
- Customizable Templates
- File Management
- File Sharing
- Email Templates
- File Transfer
- Geotargeting
- IT Asset Management
- Issue Auditing
- Issue Scheduling
- IT Asset Tracking
- Issue Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Real-Time Chat
- Real-time Consumer-facing Chat
- Release Management
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third-Party Integrations
- Transfers/Routing
- Widgets
- Workflow Configuration
- Workflow Management
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