Vision Helpdesk Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Vision Helpdesk?
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multiple channels, such as email, phone, chat, social media, and web requests, in a single centralized location.
It includes automated ticket management, SLA and escalation management, round-robin ticket assignment, custom email notifications, task management, gamification, time-based billing, mobile apps, and a self-service customer portal.
Businesses can use Vision Helpdesk to streamline their customer support operations, increase agent productivity, and provide a consistent customer experience, resulting in higher customer satisfaction and loyalty.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Vision Helpdesk Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Vision Helpdesk Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Contact Management
- Contract/License Management
- Customer Database
- Email Management
- Help Desk Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Virtual Assistant
- Website Visitor Tracking
- API
- Active Directory Integration
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- CMDB
- Calendar Management
- Change Management
- Commenting/Notes
- Configuration Management
- Content Management
- Customer History
- Customizable Branding
- Dashboard
- Customizable Fields
- Customizable Forms
- Document Storage
- Drag & Drop
- Customizable Reports
- Customizable Templates
- File Management
- File Sharing
- Email Templates
- File Transfer
- Geotargeting
- IT Asset Management
- Issue Auditing
- Issue Scheduling
- IT Asset Tracking
- Issue Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Real-Time Chat
- Real-time Consumer-facing Chat
- Release Management
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third-Party Integrations
- Transfers/Routing
- Widgets
- Workflow Configuration
- Workflow Management
Leave a Review
Vision Helpdesk Company Details
Company Name
Vision Helpdesk
Headquarters
India
Website
www.visionhelpdesk.com
Own this Software?
Vision Helpdesk vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected Software
