Capacity
Capacity Reviews
& Product DetailsWhat is Capacity?
Capacity is a cutting-edge helpdesk automation platform designed to streamline operations and enhance productivity across various business sectors. This intuitive software leverages AI to provide instant answers to team questions, automate repetitive tasks, and facilitate easier access to vital company knowledge.
By integrating with a wide range of applications and databases, Capacity empowers users to consolidate information and processes into a cohesive workflow, boosting efficiency and reducing manual workload.
The platform’s comprehensive features include knowledge management, conversational AI, workflow automation, and decision engines, which are meticulously crafted to support the everyday demands of a dynamic work environment.
Ideal for businesses seeking to optimize their operations, Capacity excels in scenarios such as HR enquiries, IT support, project management, and customer service, offering tailored solutions that drive significant improvements in response times and employee satisfaction. The benefits of deploying Capacity are vast, ranging from enhanced operational efficiency and improved accuracy of information, to greater employee engagement and customer satisfaction.
As organizations continue to navigate the challenges of digital transformation, Capacity stands out as a powerful ally in the quest for innovation and excellence in business processes.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
Ai Software, LLC
-
Located In
United States
-
Website
capacity.com
Starting from:
$49 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Capacity offers three pricing plans: Growth at $49/user/month, Professional at $99/user/month, and Enterprise with custom pricing. The Growth plan includes features like 1 AI-powered bot, a customizable web interface, and basic analytics. The Professional plan adds up to 3 bots, live chat, and advanced analytics. Enterprise includes unlimited bots and additional integrations.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- User Management
- Virtual Assistant
Additional Features
- Activity Tracking
- AI/Machine Learning
- Alerts/Notifications
- API
- Approval Process Control
- Attended Automation
- Business Process Automation
- Business Process Control
- Calendar Management
- Cataloging/Categorization
- Chatbot
- CMDB
- Content Management
- Contextual Guidance
- Customer Engagement
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Dashboard
- Data Storage Management
- Data Visualization
- Decision Support
- Document Management
- Document Storage
- Drag & Drop
- Event Triggered Actions
- For Developers
- For eCommerce
- For Sales Teams/Organizations
- Forms Management
- Graphical Workflow Editor
- Health Score
- Integration into Third Party Applications
- Intent Recognition
- IT Asset Management
- Knowledge Base Management
- Knowledge Management
- Machine Learning
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Onboarding
- Optical Character Recognition
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Workflow
- Projections
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Search/Filter
- Secure Data Storage
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text Editing
- Third-Party Integrations
- Unattended Automation
- Usage Tracking/Analytics
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Workflow Configuration
- Workflow Management
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