CINNOX Reviews for 2025

AI-guided experiences for digital-first customers

Tekpon Score:

4.7/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is CINNOX?

CINNOX is an all-in-one, unified digital hub designed to create frictionless, AI-guided experiences for digital-first customers. It serves as an omnichannel contact center, providing a unified platform for customer engagement across various digital channels. The platform is particularly effective in enhancing team collaboration, sales, and marketing efforts by building a comprehensive understanding of customer identity with rich data visibility.

Key features of CINNOX include AI-powered experience transformation, human-like AI support, and the ability to know customers well through richer profiles. The platform offers global reach with its intelligent routing system and real-time translation capabilities, covering over 150 countries. CINNOX also focuses on security, offering a robust and scalable solution that adheres to global compliance standards.

Found in these Categories

Best For

Small Business
Medium Business
Large Enterprise

CINNOX Pricing

Starting From:

$ 19 /month

Pricing Model: Subscription

CINNOX offers various pricing plans tailored to different business needs. Here's a summary of their main plans: Digital Commerce Plan at $19 per staff per month, or $15 per staff per month when billed annually. Omnichannel Contact Center Plan, The Ultimate CX Hub Plan. It also offers a free 90-day trial for new users to experience their services. The trial includes up to 3 user licenses and access to various features. For more detailed information and to find the best plan that suits your business requirements, it's recommended to contact them directly or visit their website.

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Free Version

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CINNOX Features

Transcripts/Chat History
Support Ticket Management
Social Media Integration
Reporting & Statistics
Real-Time Monitoring
Offline Form
Multi-Channel Management
Live Chat
Interaction Tracking
Inbox Management
Customer Database
Contact Management
Collaboration Tools
Chat/Messaging
Call Routing
Call Recording
Call Center Management
Call Monitoring
Activity Dashboard
@mentions
API
Access Controls/Permissions
Activity Tracking
Audio Calls
Auto-Dialer
Automatic Call Distribution
CRM
Call Logging
Call Scripting
Call Transfer
Caller ID
Computer Telephony Integration
Customer History
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Discussions/Forums
Employee Database
File Sharing
File Transfer
Inbound Call Center
Mobile Access
Monitoring
Multi-Channel Communication
Outbound Call Center
Presentation Streaming
Private Chat
Proactive Chat
Real Time Analytics
Real-Time Chat
Recording
Reporting/Analytics
Role-Based Permissions
Screen Sharing
Search/Filter
Third Party Integrations
User Profiles
Video Conferencing
Video Management
Voice Mail
Video Streaming
Video Support

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CINNOX Company Details

Company Name

CINNOX

Headquarters

Hong Kong

Website

cinnox.com

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CINNOX Reviews for 2025

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