CINNOX Reviews for 2025
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What is CINNOX?
CINNOX is an all-in-one, unified digital hub designed to create frictionless, AI-guided experiences for digital-first customers. It serves as an omnichannel contact center, providing a unified platform for customer engagement across various digital channels. The platform is particularly effective in enhancing team collaboration, sales, and marketing efforts by building a comprehensive understanding of customer identity with rich data visibility.
Key features of CINNOX include AI-powered experience transformation, human-like AI support, and the ability to know customers well through richer profiles. The platform offers global reach with its intelligent routing system and real-time translation capabilities, covering over 150 countries. CINNOX also focuses on security, offering a robust and scalable solution that adheres to global compliance standards.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
CINNOX Pricing
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CINNOX Features
- Transcripts/Chat History
- Support Ticket Management
- Social Media Integration
- Reporting & Statistics
- Real-Time Monitoring
- Offline Form
- Multi-Channel Management
- Live Chat
- Interaction Tracking
- Inbox Management
- Customer Database
- Contact Management
- Collaboration Tools
- Chat/Messaging
- Call Routing
- Call Recording
- Call Center Management
- Call Monitoring
- Activity Dashboard
- @mentions
- API
- Access Controls/Permissions
- Activity Tracking
- Audio Calls
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Discussions/Forums
- Employee Database
- File Sharing
- File Transfer
- Inbound Call Center
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Presentation Streaming
- Private Chat
- Proactive Chat
- Real Time Analytics
- Real-Time Chat
- Recording
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Search/Filter
- Third Party Integrations
- User Profiles
- Video Conferencing
- Video Management
- Voice Mail
- Video Streaming
- Video Support
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CINNOX Company Details
Company Name
CINNOX
Headquarters
Hong Kong
Website
cinnox.com
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