CINNOX
CINNOX Reviews
& Product DetailsWhat is CINNOX?
CINNOX is an all-in-one, unified digital hub designed to create frictionless, AI-guided experiences for digital-first customers. It serves as an omnichannel contact center, providing a unified platform for customer engagement across various digital channels. The platform is particularly effective in enhancing team collaboration, sales, and marketing efforts by building a comprehensive understanding of customer identity with rich data visibility.
Key features of CINNOX include AI-powered experience transformation, human-like AI support, and the ability to know customers well through richer profiles. The platform offers global reach with its intelligent routing system and real-time translation capabilities, covering over 150 countries. CINNOX also focuses on security, offering a robust and scalable solution that adheres to global compliance standards.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
CINNOX
-
Located In
Hong Kong
-
Website
cinnox.com
Starting from:
$19 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
CINNOX offers various pricing plans tailored to different business needs. Here's a summary of their main plans: Digital Commerce Plan at $19 per staff per month, or $15 per staff per month when billed annually. Omnichannel Contact Center Plan, The Ultimate CX Hub Plan. It also offers a free 90-day trial for new users to experience their services. The trial includes up to 3 user licenses and access to various features. For more detailed information and to find the best plan that suits your business requirements, it's recommended to contact them directly or visit their website.
- Transcripts/Chat History
- Support Ticket Management
- Social Media Integration
- Reporting & Statistics
- Real-Time Monitoring
- Offline Form
- Multi-Channel Management
- Live Chat
- Interaction Tracking
- Inbox Management
- Customer Database
- Contact Management
- Collaboration Tools
- Chat/Messaging
- Call Routing
- Call Recording
- Call Center Management
- Call Monitoring
- Activity Dashboard
Additional Features
- @mentions
- API
- Access Controls/Permissions
- Activity Tracking
- Audio Calls
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Discussions/Forums
- Employee Database
- File Sharing
- File Transfer
- Inbound Call Center
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Presentation Streaming
- Private Chat
- Proactive Chat
- Real Time Analytics
- Real-Time Chat
- Recording
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Search/Filter
- Third Party Integrations
- User Profiles
- Video Conferencing
- Video Management
- Voice Mail
- Video Streaming
- Video Support
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