Issuetrak

Tekpon Score

Issuetrak Reviews

& Product Details

What is Issuetrak?

Issuetrak stands out as a versatile and powerful software solution designed to optimize operational efficiency and elevate customer support management. Tailored for a wide array of industries and businesses of all sizes, Issuetrak delivers a suite of comprehensive features aimed at transforming the way organizations handle customer service, issue tracking, and task management.

Central to Issuetrak’s offering is its omnichannel ticket submission system, which allows customers to raise issues through multiple channels, ensuring flexibility and ease of access. This is complemented by a centralized issue hub, which serves as the nerve center for tracking, managing, and resolving issues efficiently, keeping all stakeholders informed and engaged throughout the process.

The software enhances team coordination and issue resolution through features such as round-robin issue assignment, which ensures a fair and systematic distribution of tasks among support staff. Task flows further streamline operations by automating workflows, reducing manual effort, and minimizing the chances of oversight.

Additionally, Issuetrak incorporates a robust knowledge base that empowers users to find solutions independently, reducing reliance on direct support and improving customer satisfaction. Asset management capabilities enable organizations to keep track of their resources, ensuring that every issue is addressed with the appropriate context and information.

Found in these Categories

Help Desk Software

Best For

From Chaos to Clarity: Unleash the Power of Your Help Desk

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Issuetrak
Located In
United States
Website
issuetrak.com

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Issuetrak Pricing

Starting from:

$26 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool has four plans. Cloud for team for 26 USD, Cloud Support for 77 USD, On-Premises for team for 155 USD, and On-Premises for Support for 464 USD.

Issuetrak Features

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Appointment Management
Assignment Management
Auto-Responders
Automated Routing
Call Center Management
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Contact Management
Contract/License Management
Customer Database
Email Management
Feedback Management
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Live Chat
Multi-Channel Management
Prioritization
Queue Management
Reporting & Statistics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Support Ticket Management
Task Management
User Management

Additional Features

Performance Metrics
Routing
Service Reporting
Customizable Branding
Customer History
Approval Workflow
Multi-Language
Service Request Management
Knowledge Management
Customer Complaint Tracking
Pre-built Templates
Service Level Agreement (SLA) Management
Supplier Management
Rich Text Editor
Case Management
Billing & Invoicing
Asset Tracking
Customizable Forms
Change Management
Work Order Management
Multi-Location
Real Time Notifications
Status Tracking
Data Import/Export
Text Editing
Commercial Properties
Approval Process Control
Materials Management
Customizable Fields
Search/Filter
Chatbot
Document Management
Audit Management
Audit Trail
Customer Segmentation
Service History
Activity Tracking
Commenting/Notes
WYSIWYG Editor
IT Asset Management
Inventory Control
Forms Management
Task Scheduling
Quality Assurance
Application Management
Customer Support
Document Storage
Support Ticket Tracking
Single Sign On
Email Templates
Bug/Issue Capture
Equipment Maintenance
Knowledge Base Management
Task Planning
Cataloging/Categorization
Equipment Management
Website Integration
Mobile Access
Third Party Integrations
Training Management
Inventory Management
Problem Management
Contact Database
Checklists
Cost Tracking
Issue Scheduling
Issue Tracking
Dashboard Creation
Change Tracking
Bug Tracking
Maintenance Management
Invoice Management
Task Progress Tracking
Configuration Management
Multiple Projects
Analytics
Asset Lifecycle Management
Role-Based Permissions
Content Library
Learning Management
Voice Mail
Customizable Templates
SSL Security
Issue Auditing
Survey/Poll Management
Employee Management
Surveys & Feedback
Customizable Reports
Reporting/Analytics
Calendar/Reminder System
Real-Time Chat
Multi-Channel Communication
Reporting/Project Tracking
Real Time Reporting
Service Catalog
Templates
Budget Management
Multiple User Accounts
Real Time Analytics
Remote Access/Control
Customer Service Analytics
Real Time Updates
Release Management
Customer Communication
Corrective and Preventive Actions (CAPA)
Historical Reporting
Parts Management
Alerts/Notifications
Change Planning
Procurement Management
Event Triggered Actions
Real Time Monitoring
Facility Asset Management
Data Visualization
API
Internal Chat Integration
Workflow Management
Backlog Management
Fixed Asset Management
Requisition Management
For Nonprofits
Real Time Data
Dashboard
Scheduled/Automated Reports
For Schools
Workflow Configuration
Project Management
Email Alerts
File Management
Vendor Management
Recurring Issues
Monitoring

Additional Features Show Less Features

Issuetrak vs. Similar Products

Issuetrak Integrations

Microsoft 365

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