LiveChat

Tekpon Score
9.3

LiveChat Reviews

& Product Details

What is LiveChat?

You can benefit from a live chat solution for your marketing, sales, and customer service teams.

It can increase sales, retain customers, and provide a powerful communication channel. Customers can be given personalized experiences by understanding their needs and improving brand interactions to gain a competitive edge.

Answering online customers’ questions quickly and conveniently requires a free chat option. Live chat allows help desks to resolve customers’ problems faster, support them, and engage them more effectively.

Live chat helps online businesses collect visitor information, reduce bounce rates, and keep shoppers from abandoning shopping carts. Companies can also use the software to launch campaigns based on user behavior, deploy interactive chatbots to engage with them, or provide proactive support.

Found in these Categories

Best For

Business live chat & online customer support software.

Recommended For

  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal

Deployment

  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux

Contact

  • Company Name

    LiveChat, Inc

  • Located In

    Poland

  • Website

    livechat.com

LiveChat Pricing

Starting from:

$20 /per agent/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

The Starter pricing plan starts at $24 /per agent/month or $20 if billed annually. The Team pricing plan costs $49/per agent/month and $41/per agent/month billed annually, while the Business plan costs $69/per agent/month and $59/per agent/month - annual plan. They also have the Enterprise plan for Fortune 500 companies.

LiveChat Features

  • Activity Dashboard
  • Auto-Responders
  • Personalization
  • Customizable Branding
  • Transcripts/Chat History
  • Chat/ Messaging
  • File Sharing
  • Real Time Notifications
  • API

Additional Features

  • Chat ratings
  • Eye-catchers
  • Encryption
  • Data export

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LiveChat – business live chat app

In the times of online services, communication must be timely yet personalized if you want to attract customers. A convenient and easy way to do this is through live support.

New technologies are driving this new thing, a platform synonymous with its technology, LiveChat. LiveChat offers marvelous features, customer-driven features, and countless positive and genuine LiveChat reviews from users. Check out the LiveChat review to determine if it’s the right tool for your enterprise.

The most reliable and trustworthy live chat tool, LiveChat, allows teams to become customer service experts. Your company can boost its brand or business with the help of the software’s features and know-how. The software can help your business increase customer interaction and turn your clicks into sales. They can respond to messages quickly using canned responses in LiveChat. It is a platform that can be used on both Android & iOS platforms.

Why Should Businesses Use LiveChat?

Nowadays, live chat is preferred by many people. Enhancing customer satisfaction is the goal of live chat. If it is adequately implied, LiveChat can help you achieve this goal. You can maximize the effectiveness of your business to boost its growth with the software. The following are key factors of using live chat apps for your business.

Understand the customer’s pain points – With LiveChat, the administrator and supervisor can analyze the chat history to determine what the customer needs. You can then find effective ways of addressing and providing satisfactory solutions.

Boost sales conversions – This software allows support agents to respond to customers’ inquiries faster and positively impact your business’ sales.

Support tickets can be reduced – Using an online chat tool to help your customers is the fastest way to resolve issues. As a result, you may be able to provide real-time responses to your customers’ queries and reduce the number of support requests.

Enhance customer loyalty – Chatting online builds trust and loyalty over time, and chatting with customers before purchasing encourages them to spend more and becomes a source of allegiance.

Engage customers, delight them, and retain them in a modern, continuous, and contextual way. A live chat tool enables your business to engage with website visitors in real-time chat through messaging. Customer messaging software or free chat online software is commonly referred to as live chat software. Users of live chat software can initiate conversations with first-time website visitors, engage returning customers, and assist existing customers.

Live chats provide:

  • The customer experience is personalized.
  • Better interactions with brands.
  • Increased competitiveness.
  • Knowing what customers think.

How can Businesses use LiveChat?

Visitors landing on your website and interacting with your business via live chat make up this number. It’s not harmful to turn live chat into a marketing tool since the live chat is a popular sales and support tool for any business.

A chat app to engage prospects allows for efficient and timely answers to their questions. Furthermore, it turns prospects into customers who can expect to have better future experiences.

You can collect data in real-time using WordPress live chat, which allows your operators to determine what motivates prospects to take specific actions on your website. Their real-time chat capability enables them to interact in real-time with visitors based on the information they collect.

Online shoppers from this growing segment need immediate assistance. A limited number of online customer service channels provide personalized help and prompt support, and customer service chat is one of them.

Here are some tips for using live chat support effectively:

  • The process of converting prospects into customers

It is common for prospective buyers to browse and not know exactly what they want. Make sure they don’t walk away empty-handed. Live chat can be more engaging by asking your customers what they’re looking for, educating them about your products or services, or encouraging them to purchase. Using live chat, instead of sending emails, you can instantly catch your customer’s attention, rather than waiting for them to read them and losing their interest in your business.

  • Confident and reassured

Most customers are hesitant to provide personal information, so they abandon the purchase process halfway. Providing step-by-step instructions to customers unfamiliar with the web might be necessary. The customer feels more reassured and confident when a real person is by their side in whatever situation.

  • Determine who your target audience is

Live chat marketing lets you identify your customers and learn about their needs. Your marketing strategy can be adapted and modified once you clearly understand your customers’ needs.

  • Train the staff

Investing in adequate live chat training for your employees can significantly impact your clients. An excellent live chat agent must not be good at phone support. A call center agent should be relaxed, whereas a live chat agent must multitask as they interact with many customers in a short period.

  • Everything depends on timing

Make sure you know when prospective clients visit your website. You may be unable to accommodate all customers with the 9 to 6 hours you set for yourself. Plan your live chat sessions around when international clients are most likely to be online. Outsourcing might be a good solution when your employees’ working hours do not allow them to perform the task.

  • Remember to keep the human element in mind

Always be friendly, helpful, and positive when chatting with customers to improve customer experience. Ensure your customers feel like they matter. Sincere greetings are appreciated. Using mechanical greetings demotivates customers and negatively impacts the personal connection provided by live chat marketing.

How much does LiveChat cost?

Business users have several options when it comes to LiveChat pricing. Check out the pricing options available and select the one that best suits your business needs.

  • Starter – $24 per agent/month

The first plan will benefit entrepreneurs with small-sized businesses. These include basic website chat widget customization, 60-day Chat History, and monitoring for 100 customers. It costs $20 per agent annually (or $24 per month billed monthly).

  • Team – $41 per agent/month

This plan has the benefit of having an entire support team at your disposal. In addition, you get tons of upgrades when you pay $41 per month per agent yearly (or $49 per month). Plans call for including 400 customers in site traffic monitoring and unlimited chat history. Besides LiveChat widget customization, we offer Basic Reporting, eCommerce with Business Goals & Sales Tracking, and Agent Groups. These last two allow you to divide LiveChat by the departments. As a result, you can direct questions to the most qualified agents to answer them.

  • Business – $59 per agent/month

The plan is for small and medium-sized companies that have customer service departments. If you pay $59 per month per agent billed yearly (or $69 per month billed monthly), you get everything in this plan, plus Traffic Monitoring can be checked for up to 1,000 customers and a complete Ticketing System.

  • Enterprise – request a quote

A live chat plan made for a Fortune 500 company is a juggernaut. This plan includes all the features mentioned in the above plan, full customization, complete security, and total customer support (including training, legal assistance, a dedicated account manager, and software engineering support). A sales representative will contact you to customize the plan. There is no flat rate for this package.

Details of LiveChat Features

Many LiveChat reviews emphasize the range of features that the software offers. However, in this review section, I will try to highlight the most important features.

  • Chat Console

The LiveChat console is very easy to use and intuitive to use. Using the console’s attractive and modern widgets, you can easily customize it to match your brand and make it look as appealing to your chat box visitors as possible.

  • Accessible shortcuts

With LiveChat Shortcuts, you can chat much faster than you could before. Using these shortcuts, you can switch between chats and open other parts of the app easily and quickly.

  • Automated Responses

Managing repetitive questions can be made easier by using canned responses. You can save a great deal of time and keystrokes using this method. In addition, using LiveChat canned responses allows you to reuse chats and tickets by typing once, saving and reusing the canned responses.

  • Offline Mode

An offline messaging mode has recently been introduced to LiveChat. The app allows you to send and receive text messages offline, similar to WhatsApp and Facebook Messenger.

LiveChat support is not only useful for sending messages to customers who have left your website. You can also use LiveChat support to get customers to read and respond to messages once they return to your website or email you. Even though the agents are not online at the time of the visitor’s request, they can still initiate a chat.

  • Team management

Your team’s productivity can be improved if you create multiple agent accounts and divide your employees into smaller groups. Even Chat Supervision can be used to supervise their work and ensure they are getting the assistance they need. In addition, work Scheduler lets you assign roles and privileges to your agents (Owner, Admin, or Agent) and monitor how they respond to chat requests.

  • Tools for online chat

LiveChat’s tools can help you offer excellent customer service. When your LiveChat customers type their messages, you can preview them before sending them. A few seconds are all it takes to find answers and respond to them.

Using tags, you can keep track of conversations to understand the context and know-how to assist. Standard text messages lack rich messages’ personal touch, intuitiveness, and appeal.

  • Analytics

A LiveChat Inc package can provide an overview of chat and agent activity or a more in-depth analysis. In addition, each district report on the platform provides unique insight into the collected data.

Chat Reports display customer satisfaction, engagement, missed conversations, and the number of chats. In addition, a custom report can be created daily, weekly, or monthly to determine if adjustments are needed.

Your employees’ performance can also be monitored by creating Agent Reports. In addition, email Support can be streamlined by using Ticket Reports to address individual problems.

LiveChat Review Conclusion

The live chat works well with any website, but it is particularly useful for eCommerce websites trying to increase sales. Global brands and industry titans have relied on LiveChat login for years because it is one of the best chat tools on the market.

LiveChat’s stellar reputation has resulted in many positive comments online, making it stand out from the competition.

Additionally, it includes several features and excellent tools for online chat, such as ticketing, customer engagement, file sharing, work schedules, and advanced reporting & analytics. By utilizing LiveChat, you can scale up your operations in a matter of minutes.

They have developed an efficient bot that can handle whatever volume of cases you want around the clock. With the help of ready-to-use templates, businesses can design advanced workflows tailored to their needs. As a result of LiveChat’s support, your customer experience will improve, and you’ll maintain a positive reputation online.

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