Crisp
Crisp Reviews
& Product DetailsWhat is Crisp?
Crisp is a help desk software and live chat platform designed to enhance customer interactions. It offers various features to improve customer service, marketing, and sales.
The Crisp Shared Inbox consolidates conversations from multiple channels, such as live chat, emails, and social media, allowing teams to collaborate seamlessly. The platform includes a chatbot, widget, and campaigns to engage customers and automate sales processes. It also provides a knowledge base for self-service support and allows users to share files and media directly through the widget.
It offers customization options, enabling businesses to tailor the chat widget to their brand. Integration with e-commerce platforms facilitates a personalized buying experience. Additionally, the platform supports multilingual conversations and offers real-time translations.
This platform emphasizes authentic and personalized conversational experiences, with features like video and audio calls. Targeted messages can be created to engage visitors and customers, and the platform integrates with other apps for enhanced functionality.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Crisp
-
Located In
France
-
Website
crisp.chat
Starting from:
$25 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This software has three plans. Basic for free, Pro for 25 EUR, and Unlimited for 95 EUR. If you have any other curiosity, please access their website for more infos.
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Database
- Email Management
- Interaction Tracking
- Live Chat
- Offline Form
- Performance Management
- Real-Time Monitoring
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Website Visitor Tracking
Additional Features
- @mentions
- API
- Activity Tracking
- Appointment Scheduling
- Audience Targeting
- CRM
- Campaign Segmentation
- Chatbot
- Contact Database
- Customer History
- Customer Segmentation
- Data Import/Export
- Customer Service Analytics
- File Transfer
- Customizable Branding
- Customizable Forms
- Document Storage
- Drag & Drop
- Email Automation
- Email Templates
- File Management
- File Sharing
- Real Time Analytics
- Real Time Notifications
- Geotargeting
- Group Messaging
- Human Handover
- Knowledge Base Management
- Lead Distribution
- Lead Management
- Screen Sharing
- Lead Qualification
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- One-to-One Messaging
- Proactive Chat
- Product Recommendations
- Real-Time Chat
- Real-time Consumer-facing Chat
- Workflow Configuration
- Workflow Management
- Real-time Conversations
- Remote Access/Control
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Tagging
- Task Scheduling
- Template Management
- Third Party Integrations
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
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