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Verloop

Tekpon Score
9.2

Verloop Reviews

& Product Details

What is Verloop?

Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand customer questions in multiple languages and provide the right response 90% of the time.

The platform integrates with existing tools/CRMs to provide a personalized customer experience and create a unified customer profile. Its customer success team helps users get started with the platform and supports them throughout their journey. The AI-powered app offers automation solutions for various industries, such as e-commerce, banking and financial services, travel, real estate, logistics, insurance, food services, and education.

Its Conversational Intelligence includes live chat, bot builder, NLP/ML FAQ, multilingual support, voice, and campaigns. Furthermore, it supports omnichannel automation, including WhatsApp, Facebook, in-app, mobile, website, and Instagram.

Its Agent Assist empowers agents to efficiently resolve queries through an agent dashboard, canned responses, nudge, live chat plugins, and more.

The dashboard, reporting, and analytics provide actionable data in a unified view.

Best For

Conversational AI for Customer Support.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Verloop Labs, Inc

  • Located In

    United States

  • Website

    verloop.io

Starting from:

Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Verloop pricing is not public. Schedule a Demo, talk to their experts, and get a custom quote adapted to your company's needs.

  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Feedback Management
  • Live Chat
  • Real-Time Monitoring
  • Multi-Channel Management
  • Performance Management
  • Queue Management
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking

Additional Features

  • AI/Machine Learning
  • Alerts/Notifications
  • Appointment Scheduling
  • Augmented Analytics
  • Chatbot
  • Code-free Development
  • Customer Experience Management
  • Customer Service Analytics
  • Contextual Guidance
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Data Visualization
  • File Sharing
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Lead Capture
  • Lead Distribution
  • Language Detection
  • Lead Qualification
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Monitoring
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Query Suggestions
  • Real-time Conversations
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third-Party Integrations
  • Transfers/Routing

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