Dialpad Reviews for 2025

Call, message, meet & support in one beautiful Ai-powered app.

User Score:

4.2/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.

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What is Dialpad?

Dialpad is an AI-powered cloud communication platform that offers a business phone system and call center software. It is an excellent option for businesses of all sizes because it is simple to set up, reasonably priced, and full of features.

Using WebRTC and the Opus codec, Dialpad Talk offers consumers VoIP telephony technology that produces remarkable call quality. This company phone system offers unequaled mobility, flexibility, and security because it is totally based on the Google Cloud Platform. It has Voice Intelligence features like post-call reports with highlighted action items and real-time transcription.

Organizations are given a platform by Dialpad Contact Center to enhance customer satisfaction and agent performance. It has job automation, real-time recommendations, and sophisticated analytics dashboards to gather insights and save time. An automated sales dialer called Dialpad Sell aids sales teams in boosting productivity and expanding their customer base.

Powerful connections with G Suite, Office 365, Salesforce, Zendesk, Okta, and other essential cloud services are also included, providing users have access to the tools they need in a single, user-friendly solution.

In general, Dialpad is a great option for companies looking to enhance customer satisfaction, boost agent productivity, and simplify communication.

Found in these Categories

Best For

StartUps
Small Business
Medium Business
Large Enterprise
Non-profit Organization

Dialpad Pricing

Starting From:

$ 23 /user/month

Pricing Model: Subscription

Standard, Pro, and Enterprise are the Dialpad pricing plans. It offers monthly and yearly subscription options and a 14-day Free trial. Several add-ons are available at extra cost.

Free Trial

Free Version

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Dialpad Features

Automated Attendant
Call Conferencing
Call Monitoring
Call Routing
Call Recording & Rating
Call Queuing
Contact Management
Interactive Voice Response
SIP Trunking
AI/Machine Learning
Access Controls/Permissions
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Assessment Management
Audio/Video Conferencing
Auto-Dialer
Call Center Management
Call Disposition
Automated Routing
Call List Management
Call Logging
Automatic Call Distribution
Call Reporting
Call Scheduling
Automatic Outbound Dialer
Call Scripting
Call Tracking Metrics
CRM
Call Transfer
Caller ID
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Conversation Intelligence
Dashboard
Drag & Drop
Employee Directory
Fax Management
File Transfer
Goal Setting/Tracking
Hotkeys
Inbound Call Center
Intent Recognition
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Meeting Management
Multi-Channel Communication
Multi-User Collaboration
Mobile Access
Multiple Parties
Natural Language Processing
On-Demand Recording
Onboarding
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Power Dialer
Queue Management
Reporting/Analytics
Sentiment Analysis
Single Sign On
Speech Recognition
Speech Synthesis
Third-Party Integrations
Training Management
Unified Communications
Video Conferencing
Visual Analytics
VoIP Connection
Voice Mail
Voicemail Transcription

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User Sentiment - Dialpad Reviews

4.2/5

Based on 28,308 user reviews across the web

AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.

What users love most

Ease of Use

Dialpad is consistently praised for its intuitive interface, which makes it easy to set up and use across various devices. Many users find it convenient for handling voice and messaging, and it seamlessly integrates with mobile and desktop apps.
AI-Powered Features

Dialpad stands out for its AI capabilities, including real-time call transcriptions and automated post-call summaries. These features help users stay focused during calls without taking notes, and AI-generated summaries aid in task follow-up.
Affordable Pricing

It offers competitive pricing, especially compared to other business communication tools, while providing robust core features like call routing, voicemail transcription, and spam detection.
Good for Small and Medium Businesses

Many users, tiny business owners, appreciate the flexibility and range of features that help manage calls and messages efficiently.

Areas for Improvement

Customer Support Issues

Some users have reported challenges with customer service, particularly when trying to make changes to their accounts or reduce licenses. There are complaints about difficulty in resolving issues related to contracts and billing.
Feature Limitations

While the platform offers a range of features, some users find the integrations less extensive than other platforms like RingCentral. A few users have also experienced call quality issues, such as choppy connections.

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Dialpad Company Details

Company Name

Dialpad

Headquarters

United States

Website

dialpad.com

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Dialpad vs. Similar Products

RingCentral MVP

Score: 4.6/5

Starting From:

$ 30 /user/month

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Score: 4.5/5

Starting From:

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Dialpad Reviews for 2025

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