Dialpad Reviews for 2025
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What is Dialpad?
Dialpad is an AI-powered cloud communication platform that offers a business phone system and call center software. It is an excellent option for businesses of all sizes because it is simple to set up, reasonably priced, and full of features.
Using WebRTC and the Opus codec, Dialpad Talk offers consumers VoIP telephony technology that produces remarkable call quality. This company phone system offers unequaled mobility, flexibility, and security because it is totally based on the Google Cloud Platform. It has Voice Intelligence features like post-call reports with highlighted action items and real-time transcription.
Organizations are given a platform by Dialpad Contact Center to enhance customer satisfaction and agent performance. It has job automation, real-time recommendations, and sophisticated analytics dashboards to gather insights and save time. An automated sales dialer called Dialpad Sell aids sales teams in boosting productivity and expanding their customer base.
Powerful connections with G Suite, Office 365, Salesforce, Zendesk, Okta, and other essential cloud services are also included, providing users have access to the tools they need in a single, user-friendly solution.
In general, Dialpad is a great option for companies looking to enhance customer satisfaction, boost agent productivity, and simplify communication.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Dialpad Pricing
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Dialpad Features
- Automated Attendant
- Call Conferencing
- Call Monitoring
- Call Routing
- Call Recording & Rating
- Call Queuing
- Contact Management
- Interactive Voice Response
- SIP Trunking
- AI/Machine Learning
- Access Controls/Permissions
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Call Center Management
- Call Disposition
- Automated Routing
- Call List Management
- Call Logging
- Automatic Call Distribution
- Call Reporting
- Call Scheduling
- Automatic Outbound Dialer
- Call Scripting
- Call Tracking Metrics
- CRM
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conversation Intelligence
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Goal Setting/Tracking
- Hotkeys
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Multi-Channel Communication
- Multi-User Collaboration
- Mobile Access
- Multiple Parties
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Queue Management
- Reporting/Analytics
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP Connection
- Voice Mail
- Voicemail Transcription
User Sentiment - Dialpad Reviews
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Ease of Use
Dialpad is consistently praised for its intuitive interface, which makes it easy to set up and use across various devices. Many users find it convenient for handling voice and messaging, and it seamlessly integrates with mobile and desktop apps.
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AI-Powered Features
Dialpad stands out for its AI capabilities, including real-time call transcriptions and automated post-call summaries. These features help users stay focused during calls without taking notes, and AI-generated summaries aid in task follow-up.
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Affordable Pricing
It offers competitive pricing, especially compared to other business communication tools, while providing robust core features like call routing, voicemail transcription, and spam detection.
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Good for Small and Medium Businesses
Many users, tiny business owners, appreciate the flexibility and range of features that help manage calls and messages efficiently.
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Customer Support Issues
Some users have reported challenges with customer service, particularly when trying to make changes to their accounts or reduce licenses. There are complaints about difficulty in resolving issues related to contracts and billing.
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Feature Limitations
While the platform offers a range of features, some users find the integrations less extensive than other platforms like RingCentral. A few users have also experienced call quality issues, such as choppy connections.
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Dialpad Company Details
Company Name
Dialpad
Headquarters
United States
Website
dialpad.com
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