HappyFox Help Desk
HappyFox Help Desk Reviews
& Product DetailsWhat is HappyFox Help Desk?
HappyFox Help Desk is a cloud-based customer support and ticket management software that provides a centralized ticket support system to track and manage customer support requests across multiple channels such as email, chat, social media, and phone.
It provides self-service, automation, reporting, customization, administration, and security capabilities in addition to omnichannel ticketing. In addition to supporting iOS, Android, and Windows mobile devices for customer service via smartphones and tablets, the program connects with other corporate systems such as CRM, accounting, and customer feedback.
The software has built-in capabilities to offer immediate help and communicate with users, including a knowledge base, community forum, and end-user support site.
In general, it is a feature-rich and user-friendly ticketing system built on best practices to offer consumers quicker and better help.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
HappyFox Inc.
-
Located In
United States
-
Website
happyfox.com
Starting from:
$39 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
HappyFox Help Desk pricing is complex yet adaptable to every need. There are agent-based & unlimited agents options with four pricing plans for each. Furthermore, they have monthly, annual, 2-year savings plans (paid upfront) and 3-year contract (paid annually) subscription options.
- Access Controls/Permissions
- Alerts/Escalation
- Assignment Management
- Automated Routing
- Call Center Management
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Performance Management
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Configurable Workflow
Additional Features
- API
- Activity Tracking
- Alerts/Notifications
- Case Management
- Cataloging/Categorization
- Categorization/Grouping
- Customer Complaint Tracking
- Customer History
- Contact Database
- Customer Segmentation
- Customer Service Analytics
- Content Management
- Customizable Branding
- Customizable Fields
- Dashboard
- Customizable Reports
- Customizable Templates
- Decision Support
- Discussions/Forums
- Document Storage
- Email Templates
- Forms Management
- IT Asset Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Issue Tracking
- Lead Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Project Management
- Project Time Tracking
- Real-Time Notifications
- Real-Time Chat
- Recurring Issues
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Sales Pipeline Management
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Monitoring
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Widgets
- Workflow Management
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