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HelpCrunch Reviews

& Product Details

What is HelpCrunch?

HelpCrunch is an advanced customer communication platform designed to enhance the relationship between businesses and their customers. At its core, it offers a rich suite of features, including live chat, in-app messaging, email marketing, and Help Desk services. This integrated approach allows organizations to engage with their users seamlessly across multiple channels, providing a unified experience that boosts customer satisfaction and loyalty.

By enabling real-time communications, personalized messaging, and efficient support ticket handling, HelpCrunch empowers businesses to improve their customer service and marketing efforts significantly.

One of the key benefits of HelpCrunch is its ability to automate and streamline communication processes. With features such as customizable chat widgets, automated email sequences, and self-service knowledge bases, companies can easily scale their customer support and outreach without compromising quality.

This makes HelpCrunch an ideal solution for a wide range of use cases, from SaaS and e-commerce platforms to digital agencies and financial services, where enhancing customer engagement and support is crucial.

By consolidating various communication tools into one platform, HelpCrunch not only simplifies the user experience but also provides valuable insights into customer interactions, helping businesses to continuously improve their services.

Found in these Categories

Best For

Customer Communication tool for support, marketing & sales
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    HelpCrunch Corporation

  • Located In

    United States

  • Website


Starting from:

$15 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

HelpCrunch offers three pricing plans: Basic at $15 per user/month with essential customer communication tools, Pro at $25 per user/month adding advanced features like automation and integrations, and Unlimited with custom pricing for unlimited users and premium support. Annual billing options provide a discount.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Transcripts/Chat History
  • Virtual Assistant

Additional Features

  • API
  • Cataloging/Categorization
  • Chatbot
  • Contact Database
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Email Alerts
  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Geotargeting
  • IT Asset Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Proactive Chat
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Configuration
  • Workflow Management


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