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Kustomer

Tekpon Score
7.8

Kustomer Reviews

& Product Details

What is Kustomer?

Kustomer is a customer service platform designed for modern businesses aiming to enhance their customer support experiences. It offers a comprehensive set of tools that centralize customer interactions from various channels into a single platform, allowing support teams to deliver seamless and personalized service.

Key features include omnichannel communication capabilities, integrating channels like email, SMS, social media, and live chat. This ensures that all customer interactions are easily accessible in one place, helping agents to respond more efficiently and consistently.

The platform excels in its use of AI and automation, which streamline workflows by automating repetitive tasks and providing agents with actionable insights and real-time data about customers.

This feature set enables quicker resolutions and more meaningful engagements. Additionally, Kustomer offers robust reporting and analytics tools that help businesses track performance metrics and customer satisfaction, guiding strategic decisions to improve service quality.

Key benefits of using Kustomer include improved customer satisfaction due to faster response times, higher efficiency in managing customer inquiries, and the ability to deliver a personalized service experience at scale.

These features make Kustomer particularly suitable for industries that require high-touch customer interactions, such as retail, e-commerce, and hospitality.

Found in these Categories

Best For

This software eliminates manual and tedious tasks
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Kustomer LLC

  • Located In

    USA

  • Website

    kustomer.com

Starting from:

$89

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Kustomer offers two primary pricing packages for its customer service software. The Enterprise package is available at $89 per month per user, and the Ultimate package costs $139 per month per user, with both prices reflecting annual billing​.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Automated Routing
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Email Management
  • Feedback Management
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Management
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Transcripts/Chat History
  • Virtual Assistant

Additional Features

  • Multi-Channel Communication
  • Customizable Fields
  • Text Analysis
  • Workflow Configuration
  • Negative Feedback Management
  • Alerts/Notifications
  • Chatbot
  • Engagement Tracking
  • Knowledge Base Management
  • Contact Database
  • Search/Filter
  • Sentiment Analysis
  • Reporting/Analytics
  • Document Storage
  • Template Management
  • Widgets
  • Query Suggestions
  • Returns Management
  • Predictive Analytics
  • Real Time Reporting
  • Performance Metrics
  • Natural Language Processing
  • Tagging
  • Real-Time Analytics
  • Real-Time Notifications
  • Customer Experience Management
  • Trend Analysis
  • Voice Mail
  • Data Visualization
  • Customer Segmentation
  • Proactive Chat
  • AI/Machine Learning
  • CRM
  • Real-Time Chat
  • Single Sign On
  • Multiple User Accounts
  • Email Templates
  • Event Triggered Actions
  • Customizable Branding
  • Multi-Channel Data Collection
  • Visual Analytics
  • Contextual Guidance
  • IT Asset Management
  • Intent Recognition
  • Remote Access/Control
  • API
  • Customizable Reports
  • Customer History
  • Autoresponders
  • Process/Workflow Automation
  • Third-Party Integrations
  • Knowledge Management
  • Macros/Templated Responses
  • Monitoring
  • Drag & Drop
  • Dashboard
  • Calendar Management
  • Customizable Templates
  • Service Level Agreement (SLA) Management
  • Augmented Analytics
  • Lead Capture
  • Data Import/Export
  • Automated Responses
  • Employee Management
  • Surveys & Feedback
  • Workflow Management
  • Survey/Poll Management
  • Activity Tracking
  • Customizable Forms
  • Real Time Data
  • Language Detection
  • SSL Security
  • Multi-Language

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