Nice CXone
Nice CXone Reviews
& Product DetailsWhat is Nice CXone?
Nice CXone is a comprehensive cloud contact center platform designed to enhance customer experience management. It is a next-gen solution that integrates omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence to provide a holistic approach to customer service.
One of the key features of Nice CXone is its ability to manage customer interactions across various channels, such as voice, email, chat, and social media, ensuring a seamless customer experience. This omnichannel capability is crucial for businesses aiming to meet customers where they are and offer consistent support regardless of the communication medium.
The platform’s analytics tools are robust, offering insights into customer behavior and agent performance, which can drive strategic decision-making. Additionally, CXone includes workforce optimization features that help manage agent schedules, track performance, and ensure optimal staffing levels.
The integration of AI and automation technologies in Nice CXone aids in streamlining operations and providing more efficient customer service. For instance, it can automate routine tasks and offer AI-driven recommendations to agents during customer interactions.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
CXone
-
Located In
United States
-
Website
nice.com
Starting from:
$71 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has six plans. Digital Agent for 71 USD, Voice Agent for 94 USD, Omnichannel Agent for 110 USD, Essential Suite 135 USD, Core Suite 169 USD, and Complete Suite for 209 USD.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Communication Management
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Performance Management
- Queue Management
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Virtual Assistant
Additional Features
- Call Disposition
- Real Time Reporting
- On-Demand Recording
- Voice Customization
- Real Time Analytics
- Customer Experience Management
- Leaderboards
- Manual Dialer
- Customizable Templates
- Voice Mail
- Customer Service Analytics
- Auto-Dialer
- Quality Management
- Computer Telephony Integration
- Preview Dialer
- Inbound Call Center
- Text to Speech
- CRM
- Time Off Management
- Call Scheduling
- Scheduled Recording
- Process/Workflow Automation
- Shift Swapping
- Automatic Call Distribution
- Drag & Drop
- Speech-to-Text Analysis
- Real-Time Chat
- Phone Key Input
- IVR/Voice Recognition
- Call Logging
- Multi-Channel Communication
- FTC Compliance
- Event Triggered Actions
- Multiple User Accounts
- Activity Tracking
- VoIP Connection
- Performance Metrics
- Archiving & Retention
- Categorization/Grouping
- Alerts/Notifications
- Email Alerts
- Call Tracking
- Real Time Updates
- Customer History
- Workflow Management
- Progressive Dialer
- Customizable Branding
- Customer Journey Mapping
- VoIP
- Knowledge Base Management
- Outbound Call Center
- Customer Surveys
- Surveys & Feedback
- Predictive Dialer
- Workflow Configuration
- Employee Database
- Reporting/Analytics
- Recruitment Management
- Callback Scheduling
- Customizable Forms
- Recording
- Survey/Poll Management
- Remote Access/Control
- Request Assignment
- Variable Workforce
- Contact Database
- Employee Management
- Employee Coaching Tools
- Call Scripting
- Automatic Outbound Dialer
- Automated Scheduling
- Call Tagging
- API
- Service Level Agreement (SLA) Management
- Multiple Scripts
- Timesheet Management
- Tagging
- Automatic Lead Distribution
- Employee Scheduling
- Call Transfer
- Labor Forecasting
- List Management
- Skills Tracking
- Support Ticket Tracking
- Macros/Templated Responses
- FCC Compliance
- Workforce Management
- File Transfer
- Third Party Integrations
- AI/Machine Learning
- Power Dialer
- Multi-Language
- Blended Call Center
- For Call Centers
- Budgeting/Forecasting
-
Zoom
Video Conferencing Software
-
Microsoft Teams
Video Conferencing Software
-
Dynamics 365
CRM Software
-
Zendesk Suite
Help Desk Software
-
Gong
Sales Acceleration Software
-
ServiceNow
Help Desk Software
-
SugarCRM
CRM Software
Tell us your opinion about Nice CXone and help others.
