NinjaOne Reviews for 2026

NinjaOne is a cloud-native endpoint management and RMM platform built for MSPs and internal IT departments that want to consolidate monitoring, patching, backup, and remote access into a single dashboard.

It serves more than 35,000 customers across 140+ countries, holds a 98% customer satisfaction score, and was named a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. If you need a unified IT operations platform that prioritizes ease of use and fast deployment over deep customization, NinjaOne is one of the strongest options on the market right now.

Quick overview of NinjaOne

NinjaOne is a unified IT operations platform headquartered in Austin, Texas.

Founded in 2013, it started as a straightforward RMM tool and has since expanded into a full endpoint management suite covering patch management, mobile device management, backup, remote access, IT asset management, and service desk — all from one cloud-native console.

The company is founder-led and not private-equity-owned, which matters for long-term pricing stability and product direction. NinjaOne has ex-MSPs in product leadership positions and maintains a public roadmap shaped by a community of 9,000+ IT professionals.

They ship over 300 new features per year.

The target audience is broad but focused: managed service providers managing client endpoints at scale, internal IT teams at mid-size and enterprise organizations, and any IT operation that wants to replace a patchwork of point tools with a single platform.

NinjaOne supports Windows, macOS, Linux, VMware, SNMP/network devices, and mobile (Android and iOS).

NinjaOne Key Features

Endpoint Management

NinjaOne’s core strength is unified endpoint management across every operating system. You get real-time visibility into device health, performance metrics, and system alerts from a single dashboard.

Policies can be applied at the organization, location, or device-group level, which means you’re not manually configuring each endpoint.

What sets it apart: the agent is lightweight, deploys in minutes, and technicians typically get productive within hours — not weeks.

The platform recently launched IT Asset Management (ITAM) in February 2026, unifying endpoint and asset data so IT teams can track hardware lifecycle, software licenses, and compliance from the same console.

Patch Management

NinjaOne patch management is one of the platform’s most praised capabilities. It automates OS and third-party application patching across Windows, macOS, and Linux with granular control over scheduling, approval workflows, and maintenance windows.

The standout addition is Patch Intelligence AI, which pulls vulnerability data, applies CVE and CVSS scoring, and helps prioritize which patches to approve first.

According to NinjaOne, this can reduce weekly patch review time from 6–8 hours per technician to a fraction of that. You define the policy once, and it handles the rest.

Remote Monitoring and Management (RMM)

The NinjaOne RMM engine provides proactive monitoring with real-time alerting, policy-based automation, and automated remediation. Alerts are configurable for CPU, memory, disk, services, event logs, and custom thresholds.

The dashboard surfaces critical issues without burying technicians in noise.

For MSPs, the cloud-native architecture means no on-premises infrastructure. Multi-tenant management is built in, so you can segment clients while maintaining centralized oversight.

Remote Access

NinjaOne Remote launched in late 2025, giving technicians single-click access to Windows, Mac, and Linux endpoints directly from the console. Sessions are protected by TLS and 256-bit encryption, with full audit trails for compliance.

Previous versions relied on integrations with TeamViewer or Splashtop. The native remote access tool eliminates the need for a separate license and provides connection times measured in seconds rather than minutes.

Background remote access lets technicians check event viewers or run diagnostics without interrupting end users.

Mobile Device Management (MDM)

NinjaOne MDM supports Android and Apple devices with fast enrollment, policy-based control, and real-time visibility. For MSPs managing clients with mobile workforces, this means one console for desktops, servers, and mobile — no separate MDM tool required.

MDM was expanded in 2025 to include macOS device management, rounding out cross-platform coverage. Policies cover app management, security configurations, and compliance enforcement.

Backup and Disaster Recovery

NinjaOne backup provides endpoint, server, and SaaS backup in one platform. It supports file-level and image-based backups with options for local, cloud, and hybrid storage. Microsoft 365 and Google Workspace backup is built in for compliance.

Recovery options include full image restore, granular file recovery, and the ability to download individual documents without triggering a full server recovery. The backup module integrates directly into the NinjaOne console rather than requiring a separate interface.

IT Asset Management (ITAM)

Launched in February 2026, NinjaOne ITAM provides a single inventory that syncs asset data in real time. IT teams get visibility into managed endpoints, unmanaged devices, and offline assets — along with automated warranty tracking and license management.

For organizations at scale, ITAM streamlines integration with IT service management workflows and turns static inventory data into operational intelligence for faster decision-making.

Service Desk and Ticketing

NinjaOne’s built-in ticketing system delivers context-rich automated ticketing designed for IT teams. Tickets are tied directly to device data, so technicians see the full endpoint context without switching tools. It’s not a replacement for full ITSM platforms like ServiceNow, but for most MSPs and internal IT teams, it covers the essentials.

NinjaOne Pros and Cons

What We Like About NinjaOne

Where NinjaOne Falls Short

NinjaOne Pricing Overview

NinjaOne uses a per-device pricing model with volume-based tiers. The more endpoints you manage, the lower your per-device cost. There are no platform fees, no implementation charges, and support is included at every tier.

Based on publicly available data and user reports, commercial per-device pricing ranges from approximately $1.50/endpoint/month at 10,000+ devices to about $3.75/endpoint/month at 50 or fewer endpoints.

Your actual quote depends on endpoint count, which product modules you select (RMM, backup, MDM, etc.), and any contract terms or promotions.

NinjaOne offers a 14-day free trial with full platform access and no credit card required. For a detailed analysis of plans, hidden costs, and competitive pricing comparisons, read our complete NinjaOne pricing review.

You can also start testing the platform right away through the NinjaOne free trial.

Who Is NinjaOne Best For?

NinjaOne for MSPs

This is NinjaOne’s sweet spot.

The multi-tenant architecture, per-device pricing that scales with client growth, and integrated backup/RMM/ticketing stack make it ideal for managed service providers. If you’re an MSP managing 200+ endpoints across multiple clients and want to consolidate your tool stack, NinjaOne delivers significant efficiency gains.

The cloud-native deployment means you skip the infrastructure overhead entirely.

NinjaOne for Internal IT Teams

Mid-size and enterprise IT departments benefit from NinjaOne’s automation and endpoint visibility. The platform handles distributed and hybrid workforces well — remote employees, office endpoints, and cloud infrastructure all managed from one dashboard.

IT teams that currently juggle separate tools for patching, monitoring, and remote access see the biggest ROI from consolidation.

NinjaOne for Small Businesses

For teams with fewer than 50 endpoints, NinjaOne may feel pricey compared to alternatives like Atera, which charges per technician rather than per device. That said, if your small business has complex endpoint diversity (Windows, Mac, Linux, mobile), the unified management justifies the cost.

The free trial is the best way to test fit before committing.

How NinjaOne Compares

For deeper analysis, see our full comparisons: NinjaOne vs Atera and NinjaOne vs ConnectWise. You can also explore our guide to the best RMM software for MSPs to see how NinjaOne stacks up across the full market.

NinjaOne Integrations

NinjaOne integrates with a wide range of IT and security tools, including EDR solutions (SentinelOne, CrowdStrike, Bitdefender), ITSM platforms (ServiceNow, Freshservice), documentation tools (IT Glue, Hudu), and communication platforms (Slack, Microsoft Teams).

The platform also provides a robust API for custom integrations.

The integration ecosystem is designed to extend NinjaOne’s capabilities without requiring you to leave the console. Data syncs, automated workflows, and centralized alerting across connected tools reduce context-switching for technicians.

According to the company, the depth of integrations is a key reason customers consolidate their tool stacks onto NinjaOne.

NinjaOne Customer Support

Support is one of NinjaOne’s clearest differentiators. Every customer gets free, unlimited onboarding, training, and technical support — regardless of plan size. There are no tiered support levels or premium support add-ons.

Response times are consistently praised in user reviews. The support team is described as knowledgeable and genuinely familiar with the product, which is a contrast to the outsourced support experience at some competitors.

NinjaOne also maintains an active Discord community, the NinjaOne Dojo learning platform, extensive documentation, and regular webinars.

NinjaOne Alternatives

If NinjaOne doesn’t fit your budget or workflow, here are the top alternatives worth evaluating:

Browse all options in our endpoint protection software, remote desktop software, and network monitoring software categories.

NinjaOne FAQ

Is NinjaOne worth it?

For MSPs and IT teams managing 100+ endpoints, NinjaOne typically delivers strong ROI through tool consolidation, automation-driven time savings, and reduced manual patching effort. The platform’s ease of use means faster onboarding and lower training costs.

For very small teams under 50 endpoints, the per-device pricing may be less competitive than per-technician alternatives like Atera.

How much does NinjaOne cost?

NinjaOne pricing is per device with volume discounts.

Public pricing ranges from approximately $1.50/endpoint/month at 10,000+ endpoints to $3.75/endpoint at 50 or fewer endpoints. Your quote depends on device count, selected modules, and contract terms. There are no platform fees or setup charges.

Read the full NinjaOne pricing breakdown for detailed analysis.

Does NinjaOne offer a free trial?

Yes. NinjaOne provides a fully featured 14-day free trial with no credit card required. You get complete platform access including RMM, patching, remote access, and backup.

Start your NinjaOne free trial here.

What are the downsides of NinjaOne?

The most common criticisms from users are opaque pricing (no public rate card), premium cost at smaller endpoint counts, a built-in ticketing system that lacks advanced ITIL features, and a mobile app that doesn’t fully match the desktop experience.

Reporting customization is another area where power users sometimes want more flexibility.

Is NinjaOne good for beginners?

NinjaOne is consistently rated the easiest IT management platform to learn.

The interface is intuitive, deployment typically takes less than a week, and free unlimited training and support mean new technicians can get productive quickly. It’s one of the better choices for teams adopting RMM for the first time.

Is NinjaOne secure?

NinjaOne holds FedRAMP Moderate Rev 5, SOC 2, GovRAMP, and ISO 27001 certifications.

Remote sessions use TLS and 256-bit encryption with full audit trails. Two-factor authentication is available, and role-based access controls let administrators restrict permissions at a granular level.

Security is built into the platform architecture rather than layered on as an add-on.

What is the best NinjaOne alternative?

It depends on what you prioritize.

Atera is the best alternative for budget-conscious MSPs who want per-technician pricing. ConnectWise is better for enterprise MSPs needing deep customization. Datto RMM suits teams already in the Kaseya ecosystem.

For a full comparison, see our best RMM software guide.

Our Verdict on NinjaOne

NinjaOne earns its reputation as one of the best RMM and endpoint management platforms available today. The combination of genuinely intuitive design, comprehensive feature coverage, and exceptional customer support creates a platform that’s hard to beat for MSPs and mid-market IT teams.

The $500M+ ARR and nearly 70% year-over-year growth reported for fiscal 2025 tell a clear story: IT teams are consolidating onto NinjaOne because it works.

Where NinjaOne loses points is pricing transparency and cost at smaller scale.

If you manage fewer than 50 endpoints, run the numbers against Atera or ManageEngine before committing. And if you need enterprise-grade ITSM or deeply customizable scripting environments, ConnectWise still offers more depth — at the cost of complexity.

For everyone else — and that’s most MSPs and IT departments — NinjaOne is the platform to benchmark against.

The speed from signup to productive use is what converts most evaluators into customers.