NinjaOne
NinjaOne Reviews
& Product DetailsWhat is NinjaOne?
NinjaOne is a leading unified IT operations platform designed for IT professionals at medium to large businesses and MSPs. It offers a seamless, single-pane solution to manage endpoints and support end-users.
The platform combines various secure remote control options, proactive monitoring, and behind-the-scenes remote management tools like a remote terminal, task manager, file explorer, and registry editor. NinjaOne’s key benefits include deep insights into devices and impending issues, quick and easy remediation of IT issues, in-depth reporting, role-based user administration, and an administrative credential store for enhanced security.
The platform simplifies IT management with automation, patch management, software management, remote access, and more, ensuring better efficiency and user satisfaction.
NinjaOne is cloud-based, natively integrated, and offers a fast, modern, intuitive UI with outstanding customer support, making it a comprehensive solution for IT teams and MSPs to manage and secure their IT environments.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
NinjaOne
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Located In
United States
- Website ninjaone.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
NinjaOne offers pay-per-device pricing for its RMM (Remote Monitoring and Management) software. Businesses can pay monthly and only for the number of devices they need to manage. To get a custom quote, users can provide their full name, business email, and phone number. Additionally, it offers a free trial with full access to all features, requiring no credit card information.
- API
- Access Controls/Permissions
- Activity Monitoring
- Alerts/Notifications
- Antivirus
- Application Management
- Application Security
- Audit Trail
- Backup and Recovery
- Compliance Management
- Configuration Management
- Credential Management
- Dashboard
- Device Management
- Endpoint Management
- Maintenance Scheduling
- Network Security
- Patch Management
- Policy Management
- Real Time Monitoring
- Remote Monitoring & Management
- Risk Alerts
- Secure Data Storage
- Security Auditing
- Server Monitoring
- Third Party Integrations
- Threat Response
- User Management
- Vulnerability Scanning
- Web Threat Management
- Whitelisting/Blacklisting
Additional Features
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Automated Routing
- Automated Scheduling
- Audit Management
- Automatic Backup
- Automatic Patch Deployment
- Authentication
- Automatic Scans
- Availability Management
- Availability Testing
- Backup Log
- Backup Scheduling
- Bandwidth Monitoring
- Bare-Metal Restore
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- CPU Monitoring
- Change Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Communication Management
- Compliance Tracking
- Compression
- Customizable Branding
- Customizable Fields
- Configurable Workflow
- Continuous Monitoring
- Customer Support
- Customizable Forms
- Data Import/Export
- Data Security
- Customizable Reports
- Customization
- Data Storage Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Diagnostic Tools
- Disaster Recovery
- Email Alerts
- Document Storage
- Documentation Management
- Email Management
- Email Templates
- Encryption
- Endpoint Protection
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- Full Backup
- IT Asset Management
- IT Asset Tracking
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Reporting
- Image Creation
- Image Deployment
- Incident Management
- Incremental Backup
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Local Server Options
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multi-Device Support
- Monitoring
- Multi-OS
- Network Analysis
- Network Monitoring
- Multiple Format Support
- Multiple User Accounts
- Network Resource Management
- Network Wide Management
- Password Management
- Patch Prioritization
- Patch Testing
- Real Time Analytics
- Real Time Data
- Performance Metrics
- Real Time Notifications
- Real Time Reporting
- Performance Monitoring
- Prioritization
- Problem Management
- Process/Workflow Automation
- Project Management
- Real Time Updates
- Real-Time Chat
- Remediation Management
- Remote Access & Monitoring
- Real-time Alerts
- Remote Access/Control
- Remote Server Options
- Reporting & Statistics
- Remote Update/Installation
- Reporting/Analytics
- Resource Management
- Response Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Login
- Security Management
- Self Service Portal
- Session Recording
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Task Scheduling
- Threat Intelligence
- Threshold Alerts
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- VM Backup
- Virtual Machine Monitoring
- Vulnerability Management
- Web Access/Restoration
- Web Traffic Reporting
- Workflow Configuration
- Workflow Management
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User-Friendly Interface
Many users praise NinjaOne for its intuitive, easy-to-navigate interface. Its clean design and straightforward layout make it accessible to both experienced IT professionals and newcomers.
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Comprehensive Feature Set
NinjaOne offers a wide range of features, including remote monitoring and management (RMM), patch management, and endpoint security. Users appreciate the platform’s all-in-one nature, which reduces the need for multiple tools.
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Excellent Customer Support
NinjaOne’s customer support is frequently highlighted as a strength. Users report prompt, knowledgeable, and helpful responses from the support team, which enhances their overall experience.
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Efficient Remote Access
The remote access capabilities of NinjaOne are highly rated. IT professionals find it reliable and efficient for managing remote endpoints, which is crucial for distributed teams and remote work environments.
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Regular Updates and Improvements
Users appreciate the platform’s regular updates and continuous improvements. This commitment to enhancement ensures that the software stays current with technological advancements and user needs.
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Pricing Structure
Some users feel that NinjaOne’s pricing could be more competitive, especially for smaller businesses or those with limited budgets. Clearer pricing tiers and more flexible options could make the platform more accessible.
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Learning Curve for Advanced Features
While the basic functions are easy to use, some users mention that advanced features can have a steeper learning curve. More comprehensive training resources or tutorials could help users fully leverage the platform’s capabilities.
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Integration with Third-Party Tools
Although NinjaOne integrates with many popular tools, a few users would like to see more seamless and extensive integrations with other software solutions they use regularly.
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Reporting Capabilities
There are mixed reviews about the reporting features. Some users find the reporting to be less customizable and detailed than they would prefer. Enhancing the reporting tools to offer more flexibility and depth could improve user satisfaction.
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Mobile App Functionality
Several users have noted that the mobile app could be improved in terms of functionality and user experience. Expanding the mobile app’s features and ensuring it mirrors the desktop experience more closely would be beneficial.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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NinjaOne Frequently Asked Questions (FAQs)
NinjaOne provides a unified IT management platform that simplifies the monitoring, management, and support of IT systems and devices. It integrates tools for remote monitoring and management (RMM), endpoint management, patch management, and backup in a single dashboard, enhancing IT operations across various environments.
NinjaOne is utilized for comprehensive IT management, including monitoring and managing endpoints, automating IT tasks, and ensuring devices are secure and updated. It’s particularly valuable for IT departments and managed service providers (MSPs) looking to streamline operations and enhance efficiency.
Many users find NinjaOne valuable for its comprehensive toolset that combines multiple functions into a single platform, excellent customer support, and the ability to improve IT operation efficiency. It is highly rated for its ease of use and the robust features it offers.
NinjaOne is chosen for its quick deployment, intuitive design, and the consolidation of multiple IT management tools into one platform, which can significantly save time and reduce costs. Users appreciate its strong customer support and the extensive training provided.
NinjaOne implements rigorous security controls for authentication, authorization, and access management, detailed in its SOC2 attestation. However, it is currently not PCI compliant but is working towards FedRAMP compliance.
While NinjaOne primarily focuses on endpoint and network device management, its capabilities extend to managing mobile devices through its unified platform, offering features common to MDM solutions.
NinjaOne supports a wide range of devices, including Windows and Mac workstations, laptops, and servers, as well as network devices like printers, firewalls, routers, and switches.
NinjaOne offers a two-week free trial, allowing potential users to fully explore its features and capabilities before making a purchasing decision.
Yes, NinjaOne is a cloud-based Software as a Service (SaaS) platform that allows users to manage IT infrastructure remotely without the need for on-premise installations.
NinjaOne is classified as an RMM (Remote Monitoring and Management) software designed to help IT professionals manage and monitor IT networks and endpoints efficiently.
NinjaOne itself is not a managed service provider, but it provides RMM software that is extensively used by MSPs to deliver IT management services to their clients.
NinjaOne’s pricing is customized based on the number of devices managed and the specific features used. They offer flexible per-device pricing, and interested users need to contact their sales team for a personalized quote.
