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Okta Reviews for 2025

On-demand identity & access management for enterprise
User Score:
3.7/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Okta?

Okta emerges as a frontrunner in the identity solution space, steadfast in its commitment to fostering secure and efficient digital relationships. It operates through two primary clouds: the Customer Identity Cloud and the Workforce Identity Cloud.

The Customer Identity Cloud is designed to build trust with customers, offering a seamless registration and login experience while safeguarding user data meticulously. It not only ensures secure user interactions but also liberates developers to focus on other pivotal projects.

Conversely, the Workforce Identity Cloud is crafted to facilitate secure and easy access for the workforce, a move aimed at reducing operational costs and elevating customer service standards. It stands as a pillar of support for every individual in an organization, empowering them to work safely and efficiently from any location and device.

A standout feature is the phishing-resistant authentication, a robust shield against identity attacks, promising secure access from anywhere. Okta further enhances security through features like FastPass and multi-factor authentication, ensuring a safe and streamlined organizational workflow.

Okta is dedicated to promoting a safe, collaborative work environment while enhancing user experience through a plethora of features aimed at protecting user data and facilitating secure access.

Found in these Categories

Best For

  • Medium Business
  • Large Enterprise
  • Non-profit Organization

Okta Pricing

Starting From:
$ 23 /user/month
Pricing Model: Subscription
Okta offers various pricing tiers for its Customer and Workforce Identity products, with plans starting at $23/month. The enterprise plan details are available upon contacting sales. Developers can avail a free trial with 7,000 monthly active users and unlimited logins. Detailed information and free trials are accessible on Auth0.com, which powers Okta's Customer Identity Cloud.
Free Trial
Free Version
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Okta Features

  • Access Controls/Permissions
  • Access Management
  • Active Directory Integration
  • Compliance Management
  • Credential Management
  • Data Security
  • Multi-Factor Authentication
  • Password Management
  • Policy Management
  • Privileged Account Management
  • Reporting/Analytics
  • Self Service Portal
  • Single Sign On
  • User Management
  • User Provisioning
  • User Session Management
  • Third Party Integrations
  • Multiple Authentication Methods
  • API
  • Access Certification
  • Real Time Notifications
  • Behavioral Analytics
  • Automatic User/Device Recognition
  • Unified Directory
  • Audit Management
  • Encrypted Password Storage
  • Self-Service Access Request

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User Sentiment - Okta Reviews

3.7/5
Based on 7,257 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Seamless Single Sign-On (SSO) Experience

    Many users appreciate how Okta makes logging into multiple applications easy with its SSO capabilities. It reduces the hassle of remembering multiple passwords and improves security by centralizing authentication.

  • Strong Security Features (MFA, Adaptive Authe

    Okta’s Multi-Factor Authentication (MFA) and adaptive authentication features receive high praise. Businesses find Okta’s security tools effective in preventing unauthorized access, particularly with features like biometric authentication, contextual login policies, and risk-based authentication.

  • User-Friendly and Intuitive Interface

    Both administrators and end users often describe Okta’s interface as straightforward and easy to navigate. The dashboard is clean, organized, and offers a self-service portal, reducing dependency on IT support.

  • Extensive Integration with Third-Party Apps

    Okta supports thousands of applications, including Microsoft 365, Google Workspace, AWS, Salesforce, Slack, and ServiceNow. IT teams find the pre-built integrations reliable and easy to set up.

  • Robust Identity Lifecycle Management

    Okta automates user provisioning and de-provisioning, ensuring employees have access to the right resources. This helps businesses enforce role-based access control (RBAC) and improve compliance with security regulations like SOC 2, ISO 27001, and GDPR.

Areas for Improvement
  • Pricing Can Be Expensive for Small Businesses

    A common concern is that Okta’s pricing model, especially for smaller teams, can be costly compared to competitors. Some users suggest that per-user pricing can quickly add up, making it less budget-friendly for startups.

  • Occasional Performance Issues & Login Delays

    Some users report slow authentication times or login failures, particularly during high-traffic periods. This can disrupt workflow, especially in larger enterprises.

  • Customer Support Response Time Can Be Slow

    A number of users feel that Okta’s customer support is not always responsive, particularly for lower-tier plans. Some mention long wait times for issue resolution and delayed responses to critical support tickets.

  • Complexity in Advanced Configuration & Custom

    While Okta is user-friendly for basic authentication setups, some administrators find that more advanced configurations, such as custom automation workflows, require significant technical expertise. There is a learning curve for teams managing large-scale implementations.

  • Limited Customization in the User Interface

    Some organizations would like more control over branding and UI customization within the Okta login portal. While it offers some branding options, deeper customization (like custom CSS or full white-labeling) is somewhat restricted.

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Okta Company Details

Company Name

Okta

Headquarters

United States

Website

www.okta.com

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TeamPassword

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