ProProfs Help Desk Reviews for 2025
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What is ProProfs Help Desk?
ProProfs Help Desk is a cloud-based customer support software that allows businesses to manage customer inquiries efficiently. It offers support via multiple channels, including email, chat, phone, and social media. The software integrates with various business tools, including CRMs, e-commerce platforms, and email marketing services, allowing companies to streamline their customer service operations.
Ticket management, automation, reporting, and analytics tools are some of the features available, allowing businesses to prioritize, assign, and track support tickets. Customers can also search for answers to frequently asked questions in the software’s knowledge base, reducing the number of support requests.
The Help Desk software benefits include increased customer satisfaction, shorter response times, increased efficiency, and streamlined communication channels. The software also provides valuable insights into customer service performance, allowing businesses to make data-driven decisions.
Overall, ProProfs Help Desk is a useful tool for companies looking to improve their customer service operations.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
ProProfs Help Desk Pricing
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ProProfs Help Desk Features
- Access Controls/Permissions
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Chat/Messaging
- Email Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Real-Time Monitoring
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- API
- Customizable Branding
- Customizable Reports
- Alerts/Notifications
- Customizable Templates
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
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ProProfs Help Desk Company Details
Company Name
ProProfs
Headquarters
United States
Website
www.proprofs.com
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