SolarWinds Web Help Desk Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is SolarWinds Web Help Desk?
SolarWinds Web Help Desk is a centralized and automated ticketing management system designed to enhance customer support. It simplifies the tracking of tasks, including ticket assignment, routing, and escalation. The software allows incident tickets to be linked to a single problem for better organization, associates problem tickets with IT assets, and tracks the history of asset service requests. Integration with Dameware® Remote Support software enables support for end users and troubleshooting with just one click, streamlining the journey from service request to resolution.
Web Help Desk is highly regarded in the industry for its capabilities in ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, contributing to greater efficiencies. Customers from various sectors, including the Central Florida Expressway Authority, educational institutions, and McDonough District Hospital, have praised the software for its comprehensive features and improvements over previous systems. These features include alerts/notifications, enforcement of SLAs, detailed emails to techs, and pop-up notifications based on the Report Type selected by clients.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
SolarWinds Web Help Desk Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
SolarWinds Web Help Desk Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Live Chat
- Prioritization
- Rules-Based Workflow
- Self Service Portal
- Support Ticket Management
- Task Management
- Online Forums
- Role-Based Permissions
- Recurring Issues
- Dashboard Creation
- Performance Metrics
- Customer Support
- Asset Tracking
- Drag & Drop
- Audit Management
- Knowledge Management
- Customizable Fields
- Device Auto Discovery
- Workflow Configuration
- Compliance Tracking
- Categorization/Grouping
- Release Management
- Knowledge Base Management
- Real Time Data
- Service Reporting
- Incident Reporting
- Requisition Management
- Customer Segmentation
- License Management
- Risk Reporting
- Tagging
- Email Templates
- Configuration Management
- Supplier Management
- License Inventory
- API
- Cost Tracking
- Activity Tracking
- Asset Lifecycle Management
- Real Time Reporting
- Real-Time Chat
- Workflow Management
- Customizable Templates
- Customizable Forms
- Customizable Reports
- Scheduled/Automated Reports
- Widgets
- Issue Auditing
- Data Import/Export
- Active Directory Integration
- Remote Access/Control
- Document Storage
- Inventory Management
- Real Time Notifications
- Single Sign On
- Mobile Access
- Surveys & Feedback
- Multi-Language
- Maintenance Management
- Service Level Agreement (SLA) Management
- Procurement Management
- CMDB
- IT Asset Management
- Data Mapping
- Multi-Channel Communication
- Service Catalog
- Monitoring
- Alerts/Notifications
- CRM
- Issue Scheduling
- Maintenance Scheduling
- Reporting/Analytics
- Customizable Branding
- Real Time Analytics
- Risk Assessment
- Problem Management
- Project Management
- Change Management
- Dashboard
- Relationship Mapping
Leave a Review
SolarWinds Web Help Desk Company Details
Company Name
Solarwinds
Headquarters
United States
Website
www.solarwinds.com/web-help-desk
Own this Software?
SolarWinds Web Help Desk vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareSolarWinds Web Help Desk Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.