SolarWinds Web Help Desk
SolarWinds Web Help Desk Reviews
& Product DetailsWhat is SolarWinds Web Help Desk?
SolarWinds Web Help Desk is a centralized and automated ticketing management system designed to enhance customer support. It simplifies the tracking of tasks, including ticket assignment, routing, and escalation. The software allows incident tickets to be linked to a single problem for better organization, associates problem tickets with IT assets, and tracks the history of asset service requests. Integration with Dameware® Remote Support software enables support for end users and troubleshooting with just one click, streamlining the journey from service request to resolution.
Web Help Desk is highly regarded in the industry for its capabilities in ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, contributing to greater efficiencies. Customers from various sectors, including the Central Florida Expressway Authority, educational institutions, and McDonough District Hospital, have praised the software for its comprehensive features and improvements over previous systems. These features include alerts/notifications, enforcement of SLAs, detailed emails to techs, and pop-up notifications based on the Report Type selected by clients.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Solarwinds
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Located In
United States
-
Website
solarwinds.com
Starting from:
$349 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has a singular pricing plan at 349 USD.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Live Chat
- Prioritization
- Rules-Based Workflow
- Self Service Portal
- Support Ticket Management
- Task Management
Additional Features
- Online Forums
- Role-Based Permissions
- Recurring Issues
- Dashboard Creation
- Performance Metrics
- Customer Support
- Asset Tracking
- Drag & Drop
- Audit Management
- Knowledge Management
- Customizable Fields
- Device Auto Discovery
- Workflow Configuration
- Compliance Tracking
- Categorization/Grouping
- Release Management
- Knowledge Base Management
- Real Time Data
- Service Reporting
- Incident Reporting
- Requisition Management
- Customer Segmentation
- License Management
- Risk Reporting
- Tagging
- Email Templates
- Configuration Management
- Supplier Management
- License Inventory
- API
- Cost Tracking
- Activity Tracking
- Asset Lifecycle Management
- Real Time Reporting
- Real-Time Chat
- Workflow Management
- Customizable Templates
- Customizable Forms
- Customizable Reports
- Scheduled/Automated Reports
- Widgets
- Issue Auditing
- Data Import/Export
- Active Directory Integration
- Remote Access/Control
- Document Storage
- Inventory Management
- Real Time Notifications
- Single Sign On
- Mobile Access
- Surveys & Feedback
- Multi-Language
- Maintenance Management
- Service Level Agreement (SLA) Management
- Procurement Management
- CMDB
- IT Asset Management
- Data Mapping
- Multi-Channel Communication
- Service Catalog
- Monitoring
- Alerts/Notifications
- CRM
- Issue Scheduling
- Maintenance Scheduling
- Reporting/Analytics
- Customizable Branding
- Real Time Analytics
- Risk Assessment
- Problem Management
- Project Management
- Change Management
- Dashboard
- Relationship Mapping
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