SugarCRM Reviews

& Product Details

What is SugarCRM?

SugarCRM is a Customer Relationship Management Software that combines sales force automation, marketing automation, and customer support.

It improves sales force performance by enabling sales representatives to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, manage quotes and contracts, monitor performance via dashboards, work offline via mobile app, and collaborate via integration with Lotus Notes, Microsoft Outlook, and other applications.

Next, the software then completes the loop between marketing and sales. The campaign wizard allows you to create, execute, and track campaigns across multiple channels. Create compelling email marketing campaigns and use web-to-lead forms to capture leads directly into your CRM system. Manage and assign leads to sales representatives, as well as track the marketing ROI of your programs.

Finally, businesses can be confident that customer cases will be handled quickly and effectively with the help of customer support tools. It enables businesses to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues by centralizing customer service requests across channels.

Best For

A CRM Platform that Helps Customers Succeed.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
SugarCRM
Located In
United States
Website
sugarcrm.com

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SugarCRM Pricing

Starting from:

$49 /user/month, billed annually

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

SugarCRM pricing comprises four plans - Sell, Serve, Market, and Enterprise - with only an annual subscription. You will need to contact sales to get an exact quote.

SugarCRM Features

Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Analytics
Campaign Management
Cataloging/Categorization
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contract/License Management
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Event Triggered Actions
Forecasting
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Monitoring
Opportunity Management
Performance Metrics
Pipeline Management
Prospecting Tools
Quotes/Estimates
Real-Time Data
Real-Time Reporting
Referral Tracking
Reporting & Statistics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Segmentation
Social Media Integration
Task Management
Template Management
Territory Management
Workflow Management

Additional Features

AB Testing
AI/Machine Learning
Audience Targeting
Batch Processing
Brand Tracking
CRM
Call Management
Campaign Segmentation
Channel Management
Commission Management
Configurable Workflow
Customer Engagement
Customer Service Analytics
Conversion Tracking
Customer Social Profiles
Customer Support
Content Management
Customer Surveys
Customizable CTAs
Customizable Scoring
Data Enrichment
Customization
Data Synchronization
Data Visualization
Demographic/Firmographic Data
Drip Campaigns
Dynamic Content
Email Distribution
Email Response Control
Engagement Tracking
Email Tracking
FAQ
Field Sales Management
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Multi-Campaign
Multi-Channel Communication
Marketing Calendar
Multi-Channel Marketing
Multi-Channel Social Integration
Multiple Scoring Models
Multivariate Testing
Pipeline Reports
Predictive Analytics
Prioritization
Process/Workflow Automation
Proposal Generation
ROI Tracking
Real-Time Notifications
Reminders
Reporting/Analytics
Request Escalation
Role-Based Permissions
Routing
SMS Marketing
Sales Activity Management
Sales Analytics
Search Marketing
Sales Automation
Sales Trend Analysis
Search/Filter
Self Service Portal
Sentiment Analysis
Shared Contacts
Social Marketing
Social Media Monitoring
Source Tracking
Social Promotion
Support Ticket Management
Tagging
Third-Party Integrations
Web Forms
Web-based Deployment
Visual Analytics
Website Analytics
Website Visitor Tracking
XML/RSS

Additional Features Show Less Features

Global Buzz: SugarCRM at a glance

4.2

Global Average Score

Score4.22/5

Reviews12,227

Customization and Flexibility

CRM solutions that offer high levels of customization and flexibility are often praised. Users can tailor the system to fit their unique business processes and workflows.
Integration Capabilities:

The ability to integrate with other software tools (such as email, calendar, marketing automation, and sales tools) is highly valued. This creates a more seamless workflow and centralizes data.
User Interface (UI)

A clean, intuitive user interface makes it easier for users to adopt and use the CRM. Good UI design can significantly enhance user experience.
Customer Support

Exceptional customer service and support, including accessible resources for troubleshooting and learning, are often highlighted as positive features.
Sales and Marketing Tools

Features that help drive sales and marketing efforts, such as lead management, email marketing integration, and sales forecasting, are appreciated for their impact on business growth.

Learning Curve

Some CRM systems can be complex and may require significant time to learn. Making the learning process more straightforward would be an improvement.
Cost

Pricing is a common concern, especially for small businesses. More flexible pricing options could make CRM systems more accessible.
Performance Issues

Users may encounter performance issues with CRM software, such as slow load times or glitches. Improving software performance is frequently requested.
Mobile Experience

As more work moves to mobile, enhancing the mobile app’s functionality and user experience can be crucial.
Reporting and Analytics

While many CRM solutions offer reporting tools, users often seek more advanced and customizable reporting features to gain deeper insights into their data.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.