Tidio
Tidio Reviews
& Product DetailsWhat is Tidio?
Tidio is a cutting-edge customer service platform designed to elevate businesses by combining the power of AI with human support. It offers a seamless live chat feature, enhanced with chatbots, to provide instant communication with website visitors.
Tidio’s Lyro AI can handle up to 70% of customer inquiries, allowing human agents to focus on more complex issues. The platform also boasts features like real-time website visitor tracking, chatbot templates for lead generation, and a multichannel inbox that integrates with popular messaging apps.
With its dedicated helpdesk tools, businesses can manage chats and tickets and analyze performance metrics. Tidio ensures that companies can deliver top-notch customer service without the need for extensive hiring.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Tidio
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Located In
Poland
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Website
tidio.com
Starting from:
$29 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Tidio offers a range of pricing options to suit various needs. They provide a Free Plan at $0/month with features like 5 active projects and 50 live chat conversations. The Starter Plan is priced at $29/month, the Communicator Plan at $25/month per seat, and the Chatbots Plan starts from $29/month. They also offer a bundled solution combining Chatbots & Communicator from $29/month + $25/month per seat. For advanced needs, Tidio+ starts from $394/month with custom pricing.
- Activity Dashboard
- Auto-Responders
- Customizable Branding
- Email Management
- File Sharing
- Geotargeting
- Multi-Channel Communication
- Offline Form
- Real Time Analytics
- Real Time Notifications
- Transcripts/Chat History
- Workflow Management
- Surveys & Feedback
- Chat/ Messaging
Additional Features
- Canned Responses
- Customer Support
- Help Desk Management
- Real-time Consumer-facing Chat
- Alerts/Notifications
- Interaction Tracking
- Multi-Channel Data Collection
- Third Party Integrations
- Process/Workflow Automation
- Customer Database
- Routing
- Automated Responses
- Contextual Guidance
- Self Service Portal
- Chatbot
- Lead Qualification
- Virtual Assistant
- Lead Capture
- Survey/Poll Management
- Multi-Language
- Augmented Analytics
- Customer Complaint Tracking
- Complaint Monitoring
- Query Suggestions
- Widgets
- One-to-One Messaging
- Live Chat
- Real-Time Chat
- CRM
- Proactive Chat
- AI/Machine Learning
- Automated Routing
- Code-free Development
- Customer Experience Management
- Reporting/Analytics
- Social Media Integration
- Real-time Conversations
- Transfers/Routing
- Alerts/Escalation
- Support Ticket Management
- Feedback Management
- Multi-Channel Management
- Customer Communication
- Natural Language Processing
- Sentiment Analysis
- Knowledge Base Management
- Tagging
- Event Triggered Actions
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Table of Contents
Tidio is an excellent chatbot software that you can use to communicate with your customers, provide them with a personalized experience, and present yourself as available and reachable. With the Tidio live chat software, you can communicate with your website visitors using live chat and chatbots. This mobile app enables you to communicate instantly, anytime, and anywhere.
The Tidio chat app is growing in popularity, with more than 160,000 online businesses already using their chatbot builder and live chat services to connect with their customers. Based on our Tidio review, we believe it’s a simple solution that creates a unique customer experience!
About Tidio
Tidio is a live chat software designed to help small and medium businesses connect with their customers in real time. It offers automated bot-based live chats that can answer common queries on your behalf while you are away.
The system lets you capture visitors’ email addresses to follow up later.
Tidio allows you to create customized forms that ask only the most relevant questions and provides detailed reports to analyze customer interactions. Moreover, the Tidio chat app allows you to communicate with visitors via live chat, messengers, and email – all in one place.
The Tidio app is the best way to provide customer support and increase sales in your store. This mobile app combines the power of live chat and bots to help you engage your customers in a personal and automated way. It’s an all-in-one solution for your e-commerce site.
It’s a great chat app for e-commerce store owners. With Tidio, you can monitor your website traffic in real time, track each visitor’s activity on your website, have a real-time chat with users browsing your site, and help customers while shopping on your site.
What is Tidio Live Chat used for?
Tidio provides two products – Live Chat and Chatbots, which will let you start conversations with all your visitors at the right time.
Tidio Live Chat is a live chat software developed to help you communicate with your customers on your website, Facebook Messenger, and Telegram. The application is mostly used by e-commerce businesses, online stores, and different service providers (e.g., web design companies) who want to communicate with their customers in real-time.
Tidio Live Chat makes it easier for you
- Increase sales – Customers are more likely to buy if they receive answers to their questions before the purchase.
- Provide support – If a customer needs help or has questions about the services or products, you can offer support in real-time through chat.
- Increase customer loyalty – By answering any questions instantly and offering great customer service, you gain loyal customers who will recommend your business to others.
Tidio Chatbots
Chatbots are the smartest solution for e-commerce sites and businesses looking to automate customer support, increase conversions and sales, and improve customer experience.
With Chatbots, you will enjoy real-time and customized customer communication. They will be greeted with a warm welcome message, receive personalized recommendations, or have their questions answered in seconds—all thanks to artificial intelligence.
Tidio Chatbots uses artificial intelligence to understand what your visitors are saying and automatically provide them with their information.
This tool makes it easy to automate your Facebook Messenger. It automates tasks that would otherwise require staff to spend hours manually responding to messages. Moreover, it can be used by all types of businesses.
How to use Tidio?
The Tidio app is an extremely lightweight platform for integrating your Shopify store. It requires no coding and can be set up in just a few minutes.
Here’s how to do this:- Go to the Apps page on your Shopify Admin Panel.
- Search for Tidio.
- Click on the Add App button.
- You will be redirected to the Tidio website, where you need to create an account. Create a new Tidio account or enter your Tidio login details if you already have an account.
- You need to enter your store’s URL and click the Install button.
- Then, save the changes.
Does Tidio have an app?
Yes, Tidio does have an app – both for iOS and Android. The apps are available for free in the Apple App Store and Google Play Store. The app is designed for users who want to engage with their website visitors on the go – you can reply to chats, send automated messages, and more.
Details of Tidio Features
Here are the major features of the Tidio free live chat app:
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Live chat – Improve customer satisfaction
The Tidio Live Chat feature allows you to provide live support for your customers at any time of the day. It’s the most direct way of addressing questions and issues, increasing customer satisfaction and retention.
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Chatbot builder – Save time by automating marketing activities
With the Tidio chatbot builder feature, you can create multiple conversational scenarios to ease the process of answering frequently asked questions, booking appointments, or guiding live visitors through your website.
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Email marketing – Create automated marketing campaigns
You can use the Tidio Email Marketing feature to send messages automatically to your clients after they leave their contact details on your website. You can also send newsletters or personalized offers to your subscribers.
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Facebook Messenger – Connect with your customers on Facebook
With the Facebook messenger integration, you can connect with your customers directly on the biggest social media platform in the world.
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Tidio AI – New Feature
Tidio AI is a cutting-edge solution designed to enhance customer service and drive sales through the power of artificial intelligence. Here’s a review of its features:
- Technology for SMBs: Tidio AI aims to democratize access to advanced AI features, ensuring that small and medium-sized businesses can afford them.
- Lyro – AI Chatbot: Lyro can autonomously handle up to 70% of customer inquiries, offering human-like interactions and personalized support.
- FAQ Wizard: This tool employs machine learning to identify common customer questions and recommends bots to address them automatically, reducing repetitive tasks for support agents.
- Reply Assistant: Leveraging GPT 3.5 technology, it refines basic responses into professional ones, ensuring brand consistency.
- Smart Views: This feature organizes conversations based on customer intent, enabling support teams to prioritize and address urgent requests efficiently.
- Tracker: A tool to assess customer satisfaction levels in conversations, highlighting areas for improvement.
- Conversion Booster: Recognizes user behavior and prompts actions to boost conversions, aiming to reduce website drop-offs.
In essence, Tidio AI offers a suite of tools that not only improve response times and customer satisfaction but also provide insights and automation to enhance overall communication strategies.
Is Tidio Free?
Tidio offers simple pricing for its users. You can try the platform for 7 days, after which you will lose access to all the paid features and be limited to 100 unique visitors per month.
You have two options: upgrade to a paid plan or continue using the Free plan.
The Free plan comes with unlimited chat conversations and free access to all premium live chat features, including automation. This plan includes one free agent license, and if you require more agents, you can add them at an affordable price. Additionally, the free version of Tidio Chat is available indefinitely to all users with up to 100 contacts in their database.
Alternative to Tidio
Tidio is not the only chatbot software you can use to increase sales and improve customer service and engagement. There are many other Tidio alternatives that you should consider.
Here are some of them:-
Freshchat
Freshchat is a great Tidio alternative. It has all the features you would expect from a live chat app, plus additional tools that help you send targeted messages based on user behavior and other triggers.
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, social media, or email. Fresh chat has been installed over 10 million times. More than 50,000 businesses use it across retail, travel, e-commerce, banking, etc. Also is available on iPhone and Android. And it has attractive pricing plans.
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Gorgias
Gorgias is a helpdesk for e-commerce companies that helps you offer world-class support to your customers. Its support app lets you manage all your customer interactions across multiple channels.
This simple and powerful support tool can help you manage your team’s conversations with customers via email, chat, Facebook, Instagram, or Twitter. In addition, they provide you with real-time data about your customers.
Gorgias’ help desk software integrates with Shopify and other e-commerce platforms to provide you with a helpdesk for Shopify, BigCommerce, Wix, etc.
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Chatra
Chatra is another alternative to Tidio. Chatra is a real-time chat app that lets you communicate with customers through Facebook Messenger. One great feature of the chat app is its automation tools that help convert visitors into customers.
These include automated messages that pop up after specific periods (such as 30 seconds), trigger messages based on customer behavior (such as selecting a product), or activity on your site (such as abandoning their cart). You can also create triggers based on what keywords they use in the chat window.
It integrates with some of the most popular e-commerce platforms globally, including Shopify, Magento and BigCommerce, HubSpot, Pipedrive, and other tools.
Chatra targets small businesses and start-ups and offers a free plan for sites with up to 5,000 monthly visitors and a 7-day chat history. The tool offers a free plan, affordable paid plans, and powerful automation features that help you convert visitors into customers.
Tidio Review Conclusions
If you’re looking for a reliable live chat application to boost your sales and improve customer engagement, Tidio is an excellent choice. This Shopify live chat software is incredibly easy to set up and use, and offers fantastic features. Additionally, it’s free for most common uses, making it an excellent option for businesses of all sizes.
While Tidio is a great product for any company, it’s especially useful for small and medium-sized enterprises. The software provides a wide range of functions at a reasonable price, making it an ideal choice for budget-conscious businesses.
After conducting a Tidio review, we found that while the free plan is somewhat limited, it allows you to test the plugin with your site. The paid plans are reasonably priced, with higher-tier plans available for larger businesses.
In addition to the live chat and chatbots feature, which is a great way to interact with your customers and provide better customer service, we were pleased to see that Tidio integrates with Facebook Messenger. This integration is becoming increasingly important as a means of communication with customers and a sales channel.
If you’ve been considering adding a live chat feature to your website, we highly recommend giving Tidio a try.
