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Pipedrive vs. monday sales CRM

If customers are the heart of your business, and you want to take good care of the heart, then you probably need a good CRM platform to help you manage and track all your customer relationship processes. Now, the CRM market is huge, and you will find loads of products. But which one should you choose for your business needs? Let’s check out two awesome CRM tools – Pipedrive vs. monday sales CRM. They’re both designed to make selling a breeze, with features that help sales teams work smarter, not harder. Both tools have simple, easy-to-use interfaces that anyone can learn quickly. They’re also known for being flexible and customizable to fit any team’s needs.

To clarify, this battle is between monday sales CRM vs. Pipedrive. This is a specialized tool for customer relationship management that monday.com created. Although we know monday.com is famous for its adaptable project management features and offers some CRM features to manage customers, monday Sales CRM is specially made for managing customer relationships.

Pipedrive vs. monday sales CRM – Features comparison

When comparing different products, one of the first things you should look at is their features. You might be surprised to find out that even though Pipedrive and monday sales CRM are both CRM systems, they have some pretty different features. So, depending on what you’re looking for, you might prefer one over the other. I will continue by analyzing the main features of most CRM platforms and see how these two stand.

  • Sales pipeline management

Pipedrive is an awesome tool that helps sales teams manage their deals easily and quickly. It has a friendly visual interface that allows sales reps to add, update, and watch deals as they move through different stages. Also, each stage can be customized to fit the sales process, and deals can be moved by dragging and dropping them. The visual approach makes it easy to see what’s going on with the pipeline and identify areas that need attention, like stagnant deals.

On the other hand, monday sales CRM takes a more versatile approach by providing pipelines that can be tailored to fit a wide range of projects besides sales, such as recruitment or marketing campaigns. Although it offers tools for visualizing sales processes, its main advantage lies in handling intricate projects involving multiple pipelines and boards. Such flexibility can be especially advantageous for companies that manage diverse and numerous workflows.

  • Automation

Pipedrive offers a useful feature that can automate various sales tasks and simplify your life. This feature enables you to progress deals through the sales process by creating automation based on specific criteria, such as sending follow-up emails or scheduling activities. By doing so, you can save valuable time and ensure that no leads are missed.

However, monday sales CRM is a tool that can do more than just help you sell. With monday sales CRM, you can make everyone’s job easier by automating workflows across different departments. This way, you won’t have to waste time doing things manually that could be done automatically. Plus, you can customize it to do even more complex tasks like sending notifications, updating statuses, and integrating with other apps that you use.

  • Contact management

Pipedrive provides a streamlined approach to contact management, focusing on gathering and organizing contact information in a way that is directly actionable for sales. It allows for easy segmentation and categorization of contacts, making it simple to target specific groups for campaigns or follow-ups.

In contrast, monday sales CRM offers a more flexible system that can be tailored to manage contacts in various ways, depending on the organization’s needs. It can handle complex databases and allows for the creation of custom fields and filters to sort contacts. This versatility makes it suitable for businesses that require detailed and nuanced contact management capabilities.

  • Customization

Pipedrive is an exceptional platform that offers extensive customization options for your sales process. You can easily tailor it to your specific needs by creating custom fields, stages, and activities. However, Pipedrive is primarily intended for sales-related tasks, so it’s best to avoid going overboard with it.

While, monday sales CRM is a versatile platform that can be tailored to the specific requirements of any business. It provides a range of customization options, including boards, fields, and workflows, which can be configured to suit the unique needs of different departments. This makes it an ideal choice for businesses seeking a solution that can be easily adapted to support various functions such as project management, marketing, HR, and more.

  • User interface & Usability

Pipedrive‘s intuitive interface makes it easy to track leads and deals using the sales pipeline’s drag-and-drop feature. The Kanban-style board provides an overview of the sales funnel, and customization options allow for tailored workflows. It’s a robust sales management tool that boosts productivity.

With monday sales CRM, you can customize the interface to fit your specific workflow needs. It’s super flexible and also comes with plenty of integrations and automation features, making it perfect for managing even the most complicated sales processes.

  • Support & Integrations

Both tools offer extensive support and integration options, but their focuses differ slightly. Pipedrive provides a wide array of sales-focused integrations with popular email marketing, communication, and lead generation tools. Its support network includes 24/7 live chat and email support, alongside a comprehensive knowledge base. While, monday sales CRM offers a broader range of integrations, reflecting its versatility as a platform. It connects with numerous third-party applications across categories like marketing, project management, and customer support. Its support system includes personalized onboarding, 24/7 customer service, and access to a vast library of resources and community forums.

Features comparison – final conclusion

If you are trying to decide between Pipedrive vs. monday sales CRM, it all depends on what your business needs. Pipedrive is great for sales teams that want a dedicated CRM for visual pipeline management and sales process automation. It’s easy to use and has features that can really help you sell more.

While, monday sales CRM is a versatile platform for businesses with complex workflows and multiple departments. It offers extensive customization options and automation capabilities, making it an all-in-one solution for managing diverse projects. Ultimately, both platforms have unique strengths that cater to different business needs. Understanding each platform’s features and capabilities helps organizations make an informed decision that aligns with their goals and requirements.

Unique Features
Pipedrive
monday sales CRM
Visual Sales Pipeline
Yes, with an emphasis on a clear, intuitive drag-and-drop interface for moving deals through stages.
No, while it offers customizable pipelines, the focus is on versatility across functions rather than a sales-specific visual pipeline.
Deal Rotting
Yes, Pipedrive visually indicates when deals have been inactive for too long, prompting action.
No, does not offer a specific feature for deal rotting but has customizable reminders and automations.
Customizable Web Forms
Yes, allows for the creation of web forms that can be customized and embedded on websites to capture leads directly into the CRM.
No, while it supports forms, the emphasis is on integration with third-party tools for lead capture.
Email Integration and Tracking
Yes, offers direct email integration with the ability to track opens and clicks within the CRM.
No, relies on integrations with external email platforms for similar functionalities.
AI Sales Assistant
Yes, features an AI-driven sales assistant that provides insights and suggestions to improve sales processes.
Yes, they have monday AI but is in beta.
Project Management
No, Pipedrive focuses on sales management and does not include built-in project management tools.
Yes, offers extensive project management capabilities, allowing users to manage tasks, projects, and workflows beyond sales.
Work OS Platform
No, is primarily a CRM tool with a focus on streamlining sales processes.
Yes, Monday Sales CRM is part of the broader Monday.com Work OS, designed to manage various business operations, offering a wide range of applications beyond CRM.
Automated Workflows Across Departments
No, while Pipedrive offers robust sales automation, it's not designed for cross-departmental workflow automation.
Yes, supports comprehensive automation that can span across different departments, facilitating a cohesive workflow throughout the organization.
Advanced Dashboard Customization
No, provides a set of predefined dashboard layouts with limited customization options focused on sales metrics.
Yes, offers highly customizable dashboards that can include a wide variety of widgets and data sources, suitable for various business functions.

Pipedrive vs. monday sales CRM – Pricing comparison

Pipedrive offers tiered pricing plans that cater to various business sizes and needs. Starting with a basic Essentials plan, the company offers more advanced options that include additional features and capabilities. Prices range from $21.90 to $119 per user per month, with discounts available for annual subscriptions.

monday sales CRM provides a flexible pricing model based on the number of users and the level of functionalities required. Basic functionalities start at $16 per user per month, with more comprehensive plans available for larger teams and more complex needs. Custom enterprise solutions are also available.

Pipedrive
monday sales CRM
Free Version
No
No
Free Trial
Yes, 14 days free trial.
Yes, 14 days free trial.
Entry-Level Plan
$21.90/user/month (Essential)
$16/user/month (Basic)
Mid-Level Plan
$37.90/user/month (Advanced)
$21.50/user/month (Standard)
High-Level Plan
$59.90/user/month (Professional)
$35.50/user/month (Pro)
Enterprise-Level
$ 119/user/month
Custom pricing (Enterprise)

Key Points to Consider

Pipedrive and monday sales CRM both offer a 14-day free trial, allowing potential users to test the features before committing to a plan. Neither platform has a permanent free version, which is common among SaaS tools that offer advanced features and capabilities.

Recap: Main benefits

Pipedrive

  • Optimizes sales processes with a clear, intuitive sales pipeline view.
  • Enhances efficiency through advanced automation and customization options.
  • Offers in-depth analytics to drive data-driven decisions.

monday sales CRM

  • Fosters improved collaboration within sales teams and between departments.
  • Provides flexible, customizable workflows to adapt to any sales strategy.
  • Integrates sales with project management for a holistic business view.

Alternatives to Pipedrive & monday sales CRM

As I said in the beginning, the CRM market is huge, and you can find a lot of great and less great (less suitable for your business needs or they are not too robust) products, and choosing the right one can be quite a challenge. Yet, Pipedrive and monday sales CRM are not the only great products, thus, here is another list of other products you should take a look at. There is always an alternative to every solution.

Salesforce
HubSpot CRM
Zoho CRM
Business Size Focus
All sizes, best for medium to large enterprises
SMBs to medium-sized businesses
SMBs to large enterprises
Primary features
Comprehensive customer management, advanced analytics, extensive customization
Inbound marketing tools, contact and pipeline management, automation
Sales automation, extensive customization, omnichannel communication
Customization
Very High
Moderate to high
High
Pricing
Starting from: $25 /user/month
Free tier available, premium plan starting from $50/month
Offers free trial. Standard plan starts from $20/per user/monthly
Integration capabilities
Extensive, with a vast ecosystem of integrations
Wide range, with strong marketing and service integrations
Extensive, with a focus on business-wide solutions
Client Profile
Enterprises and large businesses needing a comprehensive, customizable CRM platform
Businesses focusing on inbound marketing and sales efficiency
Versatile for businesses needing customization and affordability

Pipedrive vs. monday sales CRM – Final conclusions

Deciding between Pipedrive vs. Monday Sales CRM depends on your business’s unique needs, team size, and sales procedures. Pipedrive is perfect for sales-centric businesses thanks to its sales-focused features and easy-to-use pipeline management. Meanwhile, Monday Sales CRM has a broader range of features that cater not only to sales but also seamlessly blend project management into the CRM experience. It’s an excellent option for teams looking for a comprehensive business management solution.

If you wanna pick the right CRM software, you gotta keep in mind how big your team is, how much customization you want, and how important it is for the software to work well with other tools. Both platforms have trial versions that you can try out to see if they’re a good fit for your business. It’s a good idea to check them out firsthand before making a decision.


Choose Pipedrive if:

  • You’re part of a sales-focused team looking for an intuitive CRM designed specifically for sales processes.
  • You value a user-friendly interface with a visually driven sales pipeline that makes tracking deals and progress straightforward.
  • You need efficient automation to reduce manual tasks, ensuring your sales team can focus more on selling.
  • You want customizable web forms to easily capture leads directly into your CRM.
  • You’re looking for a budget-friendly CRM solution that offers a balance of features and affordability, suitable for SMBs.
  • Your primary goal is to increase sales efficiency with tools specifically designed to support sales teams.
  • You’re managing a growing business and need a CRM that can scale with you.


Choose monday sales CRM if:

  • Your business needs an all-in-one platform for managing sales, projects, and marketing.
  • You need a highly customizable platform to manage your workflows according to your unique business processes.
  • You need automation that can handle complex actions across the organization, not just in sales.
  • Your business needs a unified tool for managing projects, sales, marketing, and customer support across multiple departments.
  • You want a versatile platform that can serve multiple departments beyond sales, with a flexible budget to invest.
  • Your business needs advanced dashboard customization, as it needs detailed analytics and reporting.
  • You need a platform for complex workflows and high-volume data management in a large enterprise.

Pipedrive vs. monday sales CRM FAQ



Pipedrive offers a vast array of integrations that are compatible with popular email platforms, marketing tools, and over 200 other applications. Meanwhile, monday sales CRM is known for its adaptability, seamlessly integrating with various project management tools and marketing applications. Furthermore, it boasts a robust API that facilitates custom integrations.


Both platforms are scalable and can support businesses of all sizes, from small startups to large enterprises. However, monday sales CRM’s project management features may offer additional benefits for larger teams requiring cross-department collaboration.


Both CRMs prioritize user experience with intuitive interfaces. The choice between them often comes down to specific business needs—Pipedrive for those focusing exclusively on sales pipeline management and Monday Sales CRM for businesses looking for a more holistic approach that includes project management.

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