Freshsales (Formerly Freshworks CRM)

Category CRM
Reviewed by Maria
Updated Nov 23rd, ’21
Tekpon Score
9.1

Freshworks CRM Alternatives

Share on

Pipedrive

Tekpon Score
Updated Mar 21st, ’22

Drip

Tekpon Score
Updated May 27th, ’22

Monday.com

Tekpon Score
Updated Mar 21st, ’22
Best for
  • Small business
  • Medium business
  • StartUps
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad

As with any software out there, there are plenty of Freshworks CRM Alternatives.

Best Freshworks CRM Alternatives:

For example, if you want a CRM that helps you to generate new leads, Freshworks is not the best. Capturing leads is not the forte of the Freshworks toolset. For getting leads, the best alternative to Freshworks CRM is probably Nimble. It provides a suite of advanced features for scraping leads by scouring business emails, websites, and social media.

Let’s be clear. This is not a denouncement of Freshworks CRM. If you are after an all-around excellent CRM experience, Freshworks stands out for its strong features and affordability. Another option could be Zoho CRM. Salesforce is also hard to ignore as the biggest name in the enterprise sales market.

That’s why we decided to compare Freshworks CRM with the customer management tools from Salesforce.

Freshworks CRM vs. Salesforce

In reality, Salesforce is the dominant name in the CRM market, so Freshworks is one of the Salesforce alternatives. However, in recent years, Freshworks has done excellent work in positioning its CRM as not just an alternative but as a side-by-side competitor.

While we could argue that Salesforce provides a more robust platform for organizations generating large revenue streams, Freshworks is no slouch. Indeed, for smaller businesses, Freshworks CRM is an enticing platform because of its affordability weighted against its feature set. Still, even as your business grows, Freshworks holds its own, which is why Bridgestone and Honda are among the 40,000 companies using the platform.

That said, it is hard to ignore the scope of Salesforce and the increasing abilities the platform brings for larger businesses.

Freshworks CRM Competitors Conclusion

Freshworks CRM sure has its place in the market. However, it might not fit your needs. In conclusion, regardless of the CRM Software you will choose, make sure to read our honest reviews and make an informed decision.