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SurveySparrow Review

8.9/10 (Tekpon Score)
Product is rated as #1 in category Survey
Ease of use
Value for Money
Customer Support
  • Easy to use
  • Customer-friendly
  • Great customer support
  • Two embedding options
  • Limited features and design options
  • Analyzing of survey data needs improvement

SurveySparrow – Omni-channel Experience Management Platform

Learning new things about your customer can bring significant value to your business. Therefore, that information can help companies create a better product for their customers and know valuable insights. And fully understand how people see your brand and its products. Why? Because you need to know what you have to change. How can you learn all these insights from your customers?  The simple way to do that is to use customer experience software!

Survey Sparrow is one of these tools that can change the game in your relationship between your brand and your customers. Let’s find from this review what Survey Sparrow is precise. Moreover, I want to show how you can improve your customer experience with your brand!

What is SurveySparrow?

If you own a business, you probably know how important feedback from your clients is. To get those feedbacks from them, I recommend using a tool that can help you. SurveySparrow is a survey and feedback management platform that will help your business design and send surveys for your customers.

And not only can you create these surveys for your employees also. This great software allows users to create naturally surveys and send them to get answers, comments, and opinions. But what it’s really got my attention is its quite user-friendly interface. This benefit allows you not to be intrusive with your customers. Additionally, you can easily customize for each audience.

SurveySparrow Tekpon Review

Thus, SurveySparrow is a nice tool if you want to create nice surveys in a breeze for your customers, employees. Or if you want to know more about your product. The tool allows you to distribute these surveys via multiple channels and help you reach your audience easily. Moreover, SurveySparrow can help your company create a better relationship with your employees. For example, you can find out if they are happy with their workplace. Or if they are satisfied by the conditions your company is offering. Or maybe, find out what they need to work better.

Moreover, for your customers, SurveySparrow allows you to engage with them and discover the flaws of your products and services. In addition, you can collect feedback from your clients on how you can further improve them. Moreover, through these surveys, you can determine what they like or dislike about your products and brand.

To sum up, here’s what SurveySparrow can do for you:

  • Customer Experience

Optimize every touch-point across your customer journey.

    • Customer Effort Score (CES)
    • Customer Satisfaction Score (CSAT)
    • Net Promoter Score ® (NPS)
    • Customer Exit Surveys
  • Employee Experience

Engage your employees, & enhance productivity. Develop a high-performing culture.

    • Recruitment & Pre-hire
    • Employee 360 Assessment
    • Employee Check-in
    • Exit Interview Surveys
  • Product Experience

Develop solutions, drive usage, & build loyalty. Deliver superior product experiences.

    • Market Research Analysis
    • Product-market Fit
    • User Experience Feedback
    • Product loyalty & satisfaction

SurveySparrow Products

Depending on needs, SurveySparrow has designed different kinds of products that will help everyone.

  • Enterprise Survey Software

With this product from SurveySparrow, you can perform in-depth data analysis and easily create beautiful surveys. Moreover, you have a lot of great features to use.

  • NPS Software

This product will help you grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers that companies are using around the world. Also, station feedback silos at all touchpoints, track and improve your Net Promoter Score, and enrich customer loyalty.

  • Offline Survey

For all the digital things we need an internet connection. Yet, SurveySparrow offers a product that allows you to create surveys offline. Once you have a connection, it will sync all the data to your database.

  • 360 Assessment

With this 360 feedback product, you can have the bigger picture and increase the productivity of your employees.

  • Chatbot for website

Chatbot for a website is a computer program that acts as a virtual assistant and guides users via text messages or voice-based conversations. Thus, it is a fully automated system that simulates real-life-like conversations through applications, table apps, or websites.

  • Panel

This product will allow you to get a custom-profiled audience from diverse demographics to suit the nature of your survey and many more.

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SurveySparrow Features

Thus, now that you’ve found something about this tool and what it can do for your business let’s see what great features SurveySparrow offers.

  • Craft Beautiful Surveys

  • Share Surveys

  • Gain Rich Insights

  • Recurring Surveys

  • White Label Surveys

  • Embedded Surveys

  • Conversational Forms

  • Mobile-first Surveys

  • Audience Management

  • Smart Surveys

  • Video Surveys

  • Secure Surveys

  • API, Webhooks, Integrations

  • Survey Themes

  • Accept Payments

  • Custom Workflows

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SurveySparrow Pricing

In other words, SurveySparrow is a nice feedback tool to have to improve your products or services. What I really like the most about this tool is its adaptability. There is no business like the other. Each one is unique. So it would be best if you had a tool capable of adapting to each business without compromising performance. SurveySparrow lets you exceed your customer expectations and helps to grow your business. So, if you really liked this tool, you can give it a try and see for yourself how much of a help survey can be. Probably, your next question is how much does SurveySparrow costs. Or what kind of plans it offers. Firstly, they are offering a free version and a free trial. And then you can choose from up to 5 different plans.

Starting from: $19
Pricing model: Monthly/Annually
Free Version: Yes
Free Trial: Yes

Here’s a list of all the available plans of SurveySparrow for personal and business use:

  • Free
  • Basic
  • Premium
  • Business
  • Enterprise
  • Elite

Moreover, they are offering plans if you want their NPS survey platform:

  • Free
  • NPS Basic
  • NPS Premium

Additionally, if you want to purchase their 360 Assessment product, the price is differs depending on what you need. But if you want to find out more about each plan, like price and features included, I’ve detailed more on the dedicated page.

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SurveySparrow Integrations

For this tool to be complete and for you to get the best of it, SurveySparrow offers a lot of great integrations that will help you to do more things than you can imagine. From automation software, CRM, marketing, productivity, social media, eCommerce, to accounting and email marketing, SurveySparrow can be integrated with many apps available on the market. For example, you can integrate SurveySparrow with:

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SurveySparrow Alternatives

If you think about purchasing a survey and feedback tool, we recommend reading as much as you can about SurveySparrow and looking for another tool like this. Yet, it is a great tool, but it may not be your match tool. With just a little time devoted to doing proper research, you can get the full picture of other products of this kind by simply analyzing their key features and pricing plans.  To ease this step for you, I’ve prepared a list with a few tools that you can consider as alternatives to SurveySparrow:

  • SurveyMonkey
  • SurveyGizmo
  • Alchemer
  • Formstack

It can be a real challenge to find the right tool for you and your business. But the best decision you can make is to take the right time and inform about the desired tool or more. This will get you closer to that particular tool that will match your requirements and include your budget limits. While you examine different alternatives to SurveySparrow, you should pay attention to features especially. And a wide range of aspects like cost, quality of client support, supported mobile devices, and integrations. With sufficient knowledge, you should be able to get a solution that will contain all the elements you require at an affordable price.

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SurveySparrow Review Conclusion

SurveySparrow aims to help both, providing users with a crystal clear picture of their target audience’s sentiments and harness the power of feedback to steer their business towards a better, more profitable direction. In other words, it is a great tool to have if you want to take the pulse of your customers or even find what your employees need.

It has many great features that will help you create and do more than simple survey forms. With a tool like this, you can boost your employees’ productivity. Or improve their work environment. On the other hand, with SurveySparrow, you can find out what your customers think about your product or service.

Specification: SurveySparrow

device-supported Desktops, Mobiles, Tablets
features Audience Management, Conversational Forms, Craft Beautiful Surveys, Custom Workflows, Embedded Surveys, Gain Rich Insights, Mobile-first Surveys, Recurring Surveys, Secure Surveys, Share Surveys, Smart Surveys, Survey Themes, Video Surveys, White Label Surveys
integrated-with AWeber, Google Analytics, Google Sheets, HubSpot, Intercom, Mailchimp, Rybbon, Salesforce, Slack, Stripe, Zapier
languages Chinese, dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
price-range 1-50, 101-300, 501-1000, 51-100, Custom, Enterprise, Free
pricing-model Custom, Monthly payment
works on Android OS, Apple iOS, Apple Mac OS, Cloud, Linux, Web Browsers, Windows
Ana-Maria Stanciuc

She likes to be called just Maria, and she's here to serve you the best reviews. To serve, cause in her spare time she's also a pastry chef. That's been said, for Maria, writing about technology is a piece of cake. Maria likes poetry, but unfortunately for this, there is not a tool yet. But for improving your content, there are lots. She is that type of human being that swims against the current and likes to promote quality in everything she does and writes. But she doesn't know how to swim in a Goddamn ocean. We all are ordinary people with everyday needs but different passions. What unites us is the interest in technology and the real desire to help people. And pets.

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