SurveySparrow

Category Survey
Reviewed by Maria
Updated July 15th, 2021

Tekpon Score

8.9

Users Score

7.5

SurveySparrow Review

Share on

Feedback is important. But the feedback from your customers is crucial for the business. So how can you get these Insights from them? Survey sparrow is one of the right answers for your business. There are many online survey platforms, yet today I’m going to tell more in this review about Survey Sparrow and how you can use this platform to get the wanted feedback from your customers. Thus, let’s find out from this review its benefits, pricing plans, and why you should think about giving it a try!

UI/UX

9.0

Ease of use

9.0

Value for Money

8.5

Features

9.0

Customer Support

9.0
Pricing Details

Starting from: $19/Month

Pricing Model: Subscription

Yes, has free trial

Yes, has free version

PROs
  • Easy to use
  • Customer-friendly
  • Great customer support
  • Two embedding options
CONs
  • Limited features and design options
  • Analyzing of survey data needs improvement
Best for
  • StartUps
  • Freelancers
  • Small business
  • Medium business
  • Large enterprises
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad

SurveySparrow – Omni-channel Experience Management Platform

Learning new things about your customer can bring significant value to your business. Therefore, that information can help companies create a better product for their customers and know valuable insights. And fully understand how people see your brand and its products. Why? Because you need to know what you have to change. How can you learn all these insights from your customers?  The simple way to do that is to use customer experience software!

Survey Sparrow is one of these tools that can change the game in your relationship between your brand and your customers. Let’s find from this review what Survey Sparrow is precise. Moreover, I want to show how you can improve your customer experience with your brand!

What is SurveySparrow?

If you own a business, you probably know how important feedback from your clients is. To get those feedbacks from them, I recommend using a tool that can help you. SurveySparrow is a survey and feedback management platform that will help your business design and send surveys for your customers.

And not only can you create these surveys for your employees also. This great software allows users to create surveys naturally and send them answers, comments, and opinions. But what it’s really got my attention is its quite user-friendly interface. This benefit allows you not to be intrusive with your customers. Additionally, you can easily customize it for each audience.

What is SurveySparrow? Read our Honest Software Review

Thus, SurveySparrow is a nice tool if you want to create nice surveys in a breeze for your customers, employees, or if you want to know more about your product. Furthermore, the tool allows you to distribute these surveys via multiple channels and help you reach your audience easily.

Moreover, SurveySparrow can help your company create a better relationship with your employees. For example, you can find out if they are happy with their workplace. Or if they are satisfied by the conditions your company is offering. Or maybe, find out what they need to work better.

Furthermore, for your customers, SurveySparrow allows you to engage with them and discover the flaws of your products and services. In addition, you can collect feedback from your clients on how you can further improve them. Moreover, you can determine what they like or dislike about your products and brand through these surveys.

To sum up, here’s what SurveySparrow can do for you.

SurveySparrow Use-Cases

  • Customer Experience

Net Promoter Score - Customer Experience

Optimize every touch-point across your customer journey.

  • Customer Effort Score (CES)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score ® (NPS)
  • Customer Exit Surveys

  • Employee Experience

Employee Experience - Custom Templates

Engage your employees, & enhance productivity. Develop a high-performing culture.

  • Recruitment & Pre-hire
  • Employee 360 Assessment
  • Employee Check-in
  • Exit Interview Surveys

  • Product Experience

Product Experience - Market Segmentation and more

Develop solutions, drive usage, & build loyalty. Deliver superior product experiences.

  • Market Research Analysis
  • Product-market Fit
  • User Experience Feedback
  • Product loyalty & satisfaction

SurveySparrow Products

Depending on needs, SurveySparrow has designed different kinds of products that will help everyone.

Enterprise Survey Software

With this product from SurveySparrow, you can perform in-depth data analysis and easily create beautiful surveys. Moreover, you have a lot of great features to use.

NPS Software

This product will help you grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers that companies are using around the world. Also, station feedback silos at all touchpoints, track and improve your Net Promoter Score, and enrich customer loyalty.

Offline Survey

For all the digital things we need an internet connection. Yet, SurveySparrow offers a product that allows you to create surveys offline. Once you have a connection, it will sync all the data to your database.

360 Assessment

360 Reports to Increase Employee Productivity

With this 360 feedback product, you can have the bigger picture and increase the productivity of your employees.

Chatbot for website

Chatbot for a website is a computer program that acts as a virtual assistant and guides users via text messages or voice-based conversations. Thus, it is a fully automated system that simulates real-life-like conversations through applications, table apps, or websites.

Panel

This product will allow you to get a custom-profiled audience from diverse demographics to suit the nature of your survey and many more.

SurveySparrow Features

Thus, now that you’ve found something about this tool and what it can do for your business, let’s see what great features SurveySparrow offers.

  • Craft Beautiful Surveys
  • Share Surveys
  • Gain Rich Insights
  • Recurring Surveys
  • White Label Surveys
  • Embedded Surveys
  • Conversational Forms
  • Mobile-first Surveys
  • Sentiment Analysis (New)
  • Journey Chart (New)

  • Audience Management
  • Smart Surveys
  • Video Surveys
  • Secure Surveys
  • API, Webhooks, Integrations
  • Survey Themes
  • Accept Payments
  • Custom Workflows
  • Randomize Rank (New)
  • Multiple File Upload (Coming)

SurveySparrow Pricing

So, yes, this is a beneficial feedback software. So the next thing we will address in this SurveySparrow review is the costs.

Their pricing plans are divided into four categories: Personal, Business, NPS, and 360 Assessments.

Starting From: $19/Month (Monthly Plan)

Pricing Model: Subscription

Free Trial: Yes, and free version

The 14-Day Free Trial does not require a Credit Card submission.

SurveySparrow Integrations

For this tool to be complete and for you to get the best of it, SurveySparrow offers many great integrations that will help you do more things than you can imagine. From automation software, CRM, marketing, productivity, social media, eCommerce to accounting and email marketing, SurveySparrow can be integrated with many apps available on the market. For example, you can integrate SurveySparrow with:

SurveySparrow Integrations

SurveySparrow Integrations

SurveySparrow Alternatives

Predictably, SurveySparrow has, as well, its competitors. Unfortunately, the software market is competitive, so we will always encourage you, our user, to check the alternatives, compare the tools, and always make an informed decision. This being said, here are the Best SurveySparrow Alternatives:

For more details about the alternative survey software, check our dedicated page for SurveySparrow Alternatives.

SurveySparrow Review Conclusion

SurveySparrow aims to help both, providing users with a crystal clear picture of their target audience’s sentiments and harness the power of feedback to steer their business towards a better, more profitable direction. In other words, it is a great tool to have if you want to take the pulse of your customers or even find what your employees need.

It has many great features that will help you create and do more than simple survey forms. For example, with a tool like this, you can boost your employees’ productivity. Or improve their work environment. On the other hand, with SurveySparrow, you can find out what your customers think about your product or service.