Zoho Survey Reviews

Zoho Survey Questionnaire

Zoho Survey is an all-in-one surveying solution for building custom surveys, sharing them, and gaining insights from responses. Can the survey maker add something new in a busy market that includes apps like Google Forms and SurveyMonkey?

In the following review, you can find out how this app handles customer surveys and helps your organization. It is important to engage with customers to understand how they view a product or feel about something your organization does.

The software is one of the leading surveying solutions, allowing business or personal users to create and send surveys quickly. In the following Zoho Survey review, you can read our thoughts on the app and see how it compares to other services for creating a survey questionnaire, understanding survey data, and how to act on customer surveys.

About Zoho Survey

Zoho Survey is an all-encompassing cloud-based surveying tool that works for startups, midsize businesses, and large organizations. Easy to use thanks to templates and automated survey tools, but also granular enough for you to create custom surveys, Zoho has become a popular enterprise solution. It is an ideal platform for analyzing customer moods, conducting market research, and other surveying needs.

By tapping into customer surveys on Zoho, human resources teams can leverage deeper tools for logic-based follow-up and branching questions. Understanding surveys is easy thanks to a suite of reporting tools that include real-time analysis and survey ratings. In addition, you can share reports across your organization or externally to third parties and add filters to search for specific trends.

Of course, no modern enterprise solution can survive without robust security, especially on the cloud. Zoho Surveys provide controlled permissions, biometric access, video monitoring, and two-factor authentication. As you might expect, integrations play a big role in Zoho Survey, allowing you to access APIs from a host of major third parties.

So, Zoho is a complete survey maker on the surface, but how does it hold up under closer inspection? Let’s take a look at the platform in the following in-depth Zoho Survey review.

How do I Create a Survey in Zoho?

Of course, the core of the Zoho experience is creating a survey. There are three ways to do this when using Zoho Survey, each providing a user-friendly way to develop customer surveys. You can gather feedback in no time by following the basic steps below:

Create a Survey from Scratch

Survey from a Template

Create by Copying from an Existing Survey

As for general usability, Zoho Survey is very easy to use. You can be up and running through the Zoho Survey login. In addition, navigating the menu system is easy thanks to an intuitive UI that is both functional and well-designed.

Detailed Features of Zoho Survey

Zoho is one of the best options if you want a feature-rich surveying solution. We cannot ignore that some rivals provide more in-depth features. With Zoho Survey, usability is the core of the experience. Whether you are willing to trade a few pro-level features in exchange for ease of use will depend entirely on your needs.

Certainly, for small, medium, and even many large businesses, it provides enough tools. In fact, with its 200+ templates and customization options, it allows you to create exactly the surveys you want, even if you may miss out on some features.

Survey Design

Before getting into the full suite of tools available on Zoho, it is worth taking a deep look at the Survey Design features. This, after all, is the hub of the Zoho Survey experience and the service section you will be using the most. As mentioned, the UI on Zoho stands out and makes it the easiest survey generator and builder on the market.

On the survey building hub, the UI presents a list of questions you can choose between. These are standard questions covering 24 common survey queries. However, it is worth pointing out that customization is a big part of the software, so you can add your questions if you like.

We were surprised to see Zoho Survey does not support a way to clearly show a minimum or a maximum number of choices in multiple-choice questions (for example, “Select 2 from the following”). This is an example of the feature gap between Zoho and some of its surveying software rivals.

Another minor gripe is a lack of formatting tools in the software. You will not be placing bold or italic text on specific parts of your survey. In some ways, this is overly limiting because formatting text can be a big part of survey creation, with simple changes emphasizing specific areas for readers.

Custom Surveys

Still, building your custom surveys in Zoho is so simple that we will forgive some of the missing features. Through drag-and-drop tools and windows that users can quickly collect from the side panel, it is possible to build surveys in minutes. You may not get many details, but the smooth UI is hard to beat. Also, sending surveys to email for offline use is a big bonus unavailable on all survey solutions.

Another major positive is the Zoho Survey application for mobile. Without waxing too lyrical, this is the best mobile surveying tool, allowing you to see your surveys and monitor responses in real-time and on the move.

In terms of overall features on Zoho Survey, here is what you will get from the platform:

Survey Creation

Create surveys under several scenarios with the following features:

Integrations for Zoho Survey

If you want to bring more power to your customer feedback operations, the survey tool has an excellent collection of third-party applications that integrate directly with the platform. With these add-on applications, you can bring more features to surveys across many enterprise needs. So whether you want more ways to use your data, share with contacts, or collaborate, over 600 third-party integrations can help.

There are too many to name here. Still, the catalog of Zoho Survey integrations includes popular enterprise tools such as Asana, Basecamp, Disqus, Microsoft Office 365 apps, Google Workspace apps, and more.

One of the best add-ons is the Zoho Survey and Mailchimp integration. By tapping into Mailchimp from Zoho, you send surveys directly to your audience through the platform. In addition, using your Mailchimp account to email contacts, you can also send through email lists.

How Does Zoho Survey Integrate with Zoho CRM?

Integrating and using Zoho Survey makes a lot of sense if you are a user of Zoho CRM. You can combine your Zoho customer relationship management output with Survey to gain more customer insight. In many ways, the Survey component of Zoho is a must for the CRM product, providing an efficient way to reach customers.

You can gauge customer moods quickly by generating surveys and sending them directly. With real-time data insights in Zoho CRM, you can quickly determine any changes you need to make in your customer relationship pipeline. Because the two services integrate seamlessly, you can see survey results, responses, and reporting in the CRM or Survey applications.

Alternatives of Zoho Survey

If you are looking for an alternative to Zoho Survey, plenty of options are available. However, for a mega-efficient solution for survey making, Google Forms is not a bad choice. It taps into many apps, including Google’s productivity ecosystem, is free to use (if you have a Google Account), and has a surprising portfolio of features. But here’s a preview of some of Zoho Social alternatives. If you want to find out more, you can read on our dedicated page.

Zoho Survey Review Conclusions

After spending some time with Zoho Survey, this feels like a product with much to offer but can still do more to appeal to users. It has plenty of usability, is affordable, and has handy tools. At the same time, it seems that Zoho has made some compromises along the way, perhaps to fall in line with the lower cost of the service compared to other survey solutions.

We still recommend checking out Zoho Survey. It is a cost-effective service ideal for smaller to mid-sized businesses needing customer surveys, especially if you already use Zoho CRM. However, better survey-maker alternatives are available for larger organizations or those looking for a complete package.