Zonka Feedback

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Zonka Feedback Reviews

& Product Details

What is ZonkaFeedback?

Zonka Feedback is a comprehensive survey software focused on enhancing customer experience and gathering valuable feedback. Firstly,  it enables effortless measurement of customer, user, visitor, patient, and employee feedback, tracking metrics like CSAT, CES, and NPS. The platform caters to various industries and offers real-time feedback, in-depth insights, CX automation, and feedback loop closure.

Additionally, Zonka Feedback provides an omnichannel experience management platform. With features like surveys, feedback forms, offline surveys, NPS scoring, CSAT tracking, customer service feedback, website feedback, product feedback, and employee experience surveys. The survey builder supports dynamic surveys with skip logic and custom variables.

Distribution options include web, email, SMS, mobile, and offline surveys. Automated workflows, CX program automation, and real-time reporting with unified response inbox and trend analysis further enhance the platform’s capabilities. Zonka Feedback integrates with popular tools and platforms for a seamless feedback management experience.

Found in these Categories

Best For

Survey software for customer feedback.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In


  • Website


Starting from:

$79 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool has four pricing plans. Starter for 79 USD, Professional for 149 USD, Growth for 299 USD, and Enterprise at a customizable pricing plan. For more info, check on their website.

  • Analytics
  • Offline Response Collection
  • Skip Logic
  • Templates
  • Drag & Drop Builder
  • Question Conditions

Additional Features

  • NPS of Employees
  • Question Branching
  • Text Analysis
  • Segmentation
  • Reporting/Analytics
  • Randomization
  • Customer Segmentation
  • Activity Tracking
  • Collaboration Tools
  • CES Survey Structure
  • Question Library
  • CSAT Survey Structure
  • Multi-Channel Data Collection
  • Access Controls/Permissions
  • Anonymous Feedback
  • Customizable Questions
  • Response Validation
  • Mobile Survey
  • Dashboard
  • Purchasing & Receiving
  • 360 Degree Feedback
  • Customizable Forms
  • SMS Messaging
  • Data Analysis Tools
  • Sentiment Analysis
  • Contact Management
  • API
  • Reporting & Statistics
  • Live Results Sharing
  • Negative Feedback Management
  • Customizable Branding
  • Message Personalization
  • Landing Pages/Web Forms
  • Multi-Location
  • Event Triggered Actions
  • Tagging
  • Email Marketing
  • Third Party Integrations
  • NPS of Customers
  • Ratings/Reviews
  • Complaint Monitoring
  • Real Time Data
  • URL Customization
  • Contact Database
  • Employee Management
  • Customizable Templates
  • Performance Metrics
  • Site Intercept Survey
  • Search/Filter
  • Multi-Language
  • Support Audio/Images/Video
  • Scheduled Messaging
  • Pulse Surveys
  • Template Management
  • Real Time Analytics
  • Predictive Analytics
  • Multi-Channel Distribution
  • Real Time Notifications
  • Audience Targeting
  • Feedback Management
  • Alerts/Notifications
  • Performance Management
  • Trend Analysis
  • Knowledge Management
  • NPS Survey Structure
  • Survey Builder
  • Survey/Poll Management
  • Commenting/Notes
  • Question Piping
  • Real Time Reporting
  • Customer Experience Management
  • Data Import/Export
  • Customizable Fields
  • Mobile Coupons
  • Text Fields
  • Surveys & Feedback


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Zonka Feedback Related Insights


Great tools for eCommerce businesses

Cristiana Trifu - Tekpon Author