Save 40% on your SaaS stack with expert guidance
Free Consultation
Achille is an AI-first customer support platform designed to help organizations reduce support ticket volume and operational costs by combining automation, human agents, and actionable insights. The platform centralizes customer interactions and uses artificial intelligence to handle repetitive inquiries while routing complex cases to human support teams.
Achille provides automated response capabilities, intelligent ticket handling, and AI-driven analysis of customer conversations. Its system is built to improve response efficiency while maintaining service quality through human oversight. The platform also offers insights into customer behavior and support performance, helping teams identify trends, bottlenecks, and opportunities for optimization.
The solution includes multiple components such as AI automation, a centralized support hub, and analytics modules that transform customer data into operational insights. Achille is typically used by customer support teams looking to streamline workflows, improve response times, and gain visibility into support operations while keeping costs under control.
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
Shopify
eCommerce Software
Zendesk Suite
Help Desk Software
Gorgias
Help Desk Software
PrestaShop
eCommerce Software
WooCommerce
eCommerce Software
Sylius
eCommerce Software
Adobe Commerce
eCommerce Software
Freshdesk
Help Desk Software
BigCommerce
eCommerce Software
HubSpot Marketing Hub
Marketing Automation Software
Salesforce CRM
CRM Software
Zapier
Data Integration Software
Company Name
Achille AI SAS
Headquarters
France
Website
www.achille.ai
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareAchille.ai is an AI-first customer support platform that automates ticket management, enriches human agents with AI, and delivers actionable insights to boost service quality. It helps businesses reduce ticket volume, increase responsiveness, and lower support costs by combining machine intelligence with human expertise for faster, more accurate customer support.
Achille.ai improves support by automating ticket classification, prioritization, and response suggestions across 30+ languages, enabling teams to address critical issues faster and more consistently. It acts as an intelligent co-pilot that enhances support workflows, boosts productivity, and increases customer satisfaction.
Achille.ai consists of two core offerings:
Yes – Achille Insights uses cutting-edge AI to analyze large volumes of customer feedback across channels and languages. It automatically classifies tickets by type, detects anomalies, and delivers contextual, actionable insights like root causes and emotional tone to support teams.
Achille.ai integrates seamlessly with popular enterprise tools and CRMs such as Salesforce, Zendesk, Intercom, Gorgias, Freshdesk, Shopify, SAP, and Zapier, allowing you to keep your existing workflows while unlocking AI-powered automation.
Yes , Achille.ai prioritizes data protection and privacy compliance (including GDPR), ensuring that customer information is securely processed and protected within strict regulatory frameworks.
Achille.ai supports ticket handling in over 30 languages, meaning the AI understands and classifies issues regardless of language, helping global brands deliver consistent support without hiring language specialists or separate regional teams.
Achille’s mission focuses on transforming customer interactions through innovation and excellence, guided by values like customer obsession, transparency, teamwork, passion, and continuous forward-looking improvement.
Writer
Editor
