CallRail Reviews for 2025

Connect and collect all your leads, from form to phone.

Tekpon Score:

4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is CallRail?

CallRail’s VoIP (Voice over Internet Protocol) services offer advanced features for businesses looking to analyze and optimize their call data. Their new Premium Conversation Intelligence™ provides valuable insights faster, allowing users to make informed business decisions and enhance marketing and sales strategies.

It is powered by advanced AI trained on over 650,000 hours of voice data. It automatically transcribes and analyzes both inbound and outbound phone calls with high accuracy. This feature includes keyword spotting, auto-tagging, lead qualification, and sentiment analysis, saving time and improving efficiency.

This feature summarizes phone calls in a few sentences, making it easier to understand 20-minute calls quickly. It also includes call sentiment analysis, highlighting calls that require immediate attention.

Found in these Categories

Best For

Small Business
Medium Business
Large Enterprise

CallRail Pricing

Starting From:

$ 45 /month

Pricing Model: Subscription

This tool has two pricing plans. Call Tracking for 45 USD, Call Tracking + for 95 USD. For more info, check on their website.

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Free Version

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CallRail Features

Alerts/Notifications
Call Analytics
Call Monitoring
Call Conferencing
Call Tracking Metrics
Voice Mail
Source Tracking
Live Chat
Caller ID
Call Transcription
Queue Management
Web Forms
Computer Telephony Integration
Lead Distribution
Workflow Management
Performance Metrics
Online Voice Transmission
Call Recording
Predictive Analytics
Multi-Campaign
ROI Tracking
Conversion Tracking
API
Customizable Reports
Call List Management
Call Scripting
Monitoring
Third Party Integrations
Real Time Reporting
Automatic Call Distribution
Call Transfer
Activity Dashboard
Call Logging
Real Time Monitoring
Archiving & Retention
Customizable Forms
Call Tracking
Customizable Fields
Real Time Analytics
Caller Profiles
On-Demand Recording
Call Disposition
Reporting & Statistics
Call Tagging
Recording
Lead Management
Lead Segmentation
Chat/Messaging
Campaign Analytics
Mobile Access
Lead Qualification
File Transfer
Inbound Call Center
Event Triggered Actions
VoIP Connection
Tagging
Multi-Channel Communication
Data Import/Export
IVR/Voice Recognition
Real Time Data
Activity Tracking
Access Controls/Permissions
Call Reporting
Interaction Tracking
Lead Capture
Call Center Management
Keyword Tracking

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CallRail Company Details

Company Name

CallRail

Headquarters

United States

Website

callrail.com

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CallRail vs. Similar Products

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CallRail Reviews for 2025

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