Groove.co Reviews

& Product Details

What is Groove.co?

Groove.co is a comprehensive revenue platform designed to unify and streamline the entire revenue process for businesses. It’s tailored to enhance Salesforce users’ experience, with over 75,000 users leveraging it to build stronger relationships and close more deals.

The platform stands out for its ability to scale prospecting, automate lead follow-up, and expand accounts using its Flows and Plays features. It also drives seller productivity and CRM adoption through automation and AI-assisted selling and aligns go-to-market strategies for revenue growth with optimized messaging and cross-team collaboration.

Ultimately it ensures no data latency or sync errors, offers a customizable UI, works with custom objects and data models, and provides industry-leading security and compliance.

Best For

Meet the First Complete Revenue Platform

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Groove.co
Located In
United States
Website
groove.co

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Groove.co Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool doesn't have a public pricing plan.

Groove.co Features

Collaboration Tools
Contact Management
Content Management
Customer Database
Performance Metrics
Reporting/Analytics
Workflow Management

Additional Features

Automated Routing
Support Ticket Management
Customer Experience Management
CRM
Real-Time Chat
Queue Management
Call Center Management
Multi-Channel Communication
Knowledge Base Management
Rules-Based Workflow
Configurable Workflow
Role-Based Permissions
Chat/Messaging
Remote Access/Control
Customizable Branding
Macros/Templated Responses
Auto-Responders
Event Triggered Actions
Knowledge Management
Social Media Integration
Dashboard
Sentiment Analysis
Negative Feedback Management
Text Editing
Access Controls/Permissions
Customizable Reports
Customer History
Interaction Tracking
Multi-Language
Reporting & Statistics
Search/Filter
API
Workflow Configuration
Communication Management
Customer Engagement
Prioritization
Live Chat
Cataloging/Categorization
Project Management
WYSIWYG Editor
Service Level Agreement (SLA) Management
Surveys & Feedback
Drag & Drop
Full Text Search
Support Ticket Tracking
Feedback Management
Alerts/Escalation
Email Management
Customizable Templates

Additional Features Show Less Features

Global Buzz: Groove.co at a glance

4.6

Global Average Score

Score4.62/5

Reviews14,448

Seamless Salesforce Integration

Groove.co integrates directly with Salesforce, allowing real-time data syncing and reducing the need for manual data entry. Users appreciate how this integration enables them to view and manage customer interactions in a single platform, enhancing their productivity.
Robust Workflow Automation

The platform’s automation features, such as automated email follow-ups, reminders, and task assignments, help sales teams manage their outreach campaigns efficiently. This level of automation allows sales reps to focus more on high-value tasks and less on routine administrative work.
Detailed Analytics and Reporting

Groove.co offers comprehensive analytics and reporting tools that provide insights into email engagement, call outcomes, and task completion rates. These metrics are valuable for managers aiming to improve sales strategies and team performance.
User-Friendly Interface

The interface is designed with ease of use in mind, making it accessible for both tech-savvy and non-technical sales reps. Groove’s simplicity and clean layout reduce the learning curve, allowing teams to get up to speed quickly.
Email and Calendar Integration

Groove integrates with popular email clients and calendar tools, such as Outlook and Gmail, enabling seamless scheduling and email tracking. Sales representatives find it beneficial to have emails and meetings automatically logged into Salesforce, improving efficiency and data accuracy.

Limited Customization in Reporting

While Groove.co’s reporting is generally robust, some users mention that it lacks flexibility for customized reports. This can be limiting for sales managers who need specific data visualizations or want to tailor reports to meet unique team needs.
Pricing Structure for Small Teams

Groove.co’s pricing can be a challenge for smaller teams or startups with limited budgets. Some users feel that the platform’s cost is high, especially when considering additional fees for premium features, which may not be necessary for all businesses.
Occasional Syncing Delays

Some users report occasional delays in data syncing between Groove and Salesforce. While typically minor, these delays can be inconvenient, especially when up-to-date information is needed for time-sensitive tasks or customer interactions.
Limited Customization in Email Templates

Groove.co’s email templates, while functional, have limited customization options. Users have noted that more flexibility in design and formatting would be useful for creating highly personalized outreach efforts.
Steeper Learning Curve for Advanced Features

Although the basic features are user-friendly, more advanced functions, like workflow customization and complex automation setups, can require additional training. This can be a barrier for teams without dedicated technical resources.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.